I can see why Starbright has a 5-star rating on both Yelp and Google!…read more From the initial call to request a quote, you could tell Atula (one of the owners) was genuine, calm, patient and thorough. He explained everything (pricing, Calibration, etc) and walked me through the process with contacting insurance. Communication was great throughout and efficient. The invoice & payment process was easy too! They also were proactive and noticed that an oil change was super overdue. Claymont Auto is next door so was able to change that. Pricing was better in comparison to the other shops I've used in the past. The air freshener and warming my car up were nice touches at pick up!

Great price. Guys did an awesome job and were super professional. Arrived on time and were done…read moreearlier than expected. Highly recommend.

Nick and Gretchen were very professional and took the time to make sure every detail was covered…read more My BMW has never been in better condition....feels brand new again! Highly recommend!

My truck was in an accident and I heard they do great work. They worked with my insurance company…read moreand replaced everything with factory parts. It looks perfect and they got it handled fast. Professional team and I will use them Had another problem with a pigeon crashing into my new truck. I can count on these guys to save the day. Perfect service and repairs

So I wanted to be upset (wait until you see the timeline) but the staff is so pleasant to work…read morewith, it averaged back out. The scheduler/receptionist is awesome and the techs both at the shop and mobile were professional. 4/2 - chip 4/3 - got a next day appointment. Great! Repair failed (ok, it happens) 4/10 - canceled appointment: replacement windshield came broken. Boo! Ship things better Safelite! 4/15 - repaired! Yay! Oh wait...couldn't calibrate it successfully. Frustrating because instructions start to ensure your car has gas bc the tech may need to drive it to calibrate so...if my hilly neighborhood impacted the self described "wonky" app, then drive my car to a flatter place (which there is 200 feet away) 4/22 - finally fully repaired So subtract a star for corporate shipping and subtract a star for not finishing the calibration by driving to a flatter spot. Add back in a star because everyone was truly helpful and worked to reschedule appointments as soon as possible.

Super disappointed and frustrated with the West Chester, PA shop. Called the main number and tried…read moreto get a quote and schedule something, only to be left on hold for 30+ minutes and then rep that picked up told me I'd have to go online to get a quote and to schedule anyways! Went online and set up appt. for 7/13 for a tech to come out to my business office to fix a small chip in the windshield of my 2025 .Purple series Subaru BRZ. Didn't hear anything at all from them (except for text confirmation that it was on their schedule for that date / time frame) so I called at a little after 4:30 pm to see if they were still coming. Was advised by one rep that they were indeed still coming and she argued with me that they would not have promised any specific window because it depends on their other jobs, so I'd need to just keep waiting. Then another rep came online and advised me that "something came up" and I would need to be rescheduled. Ugh! As if that was not annyoing enough, I asked for a call back from the West Chester shop manager, only to be told I'd just need to call them (and guess what? Their number goes straight to the national customer service line anyway, so I'm right back to square one! The biggest insult was receiving a text message at aroudn 5 pm, telling me that my appointment had been rescheduled for the next morning, and that I would be taking my car in to their shop over in West Chester. Huh???! Who consulted with me on this? Do they think I do not work? Pretty ignorant of them to never reach out, then to just reschedule me and tell me I need to go to them at a certain day / time without even checking with me first! I am appalled at their customer service (or really, lack there of!) I do NOT recommend Safelite in West Chester PA. And as a small business owner myself, I ALWAYS give a business a chance to make things right first, before I would even consider writing a negative review. But these schmucks have had more than ample time to reach out to discuss this wth me, and haven't. They obviously do not care one bit. In hindsight, I should have read reviews on Google and Yelp first, before even trying to contact them. There are MULTIPLE reviews here stating the same things; they don't show, they damage vehicles, their communication is lacking to non-existant. All the same issues I have been experiencing with them. And the owner's response to other reviews? "Sorry for letting you down". That's it??? Seriously! Safelite West Chester owner: You're a cocky little ahole and your actions speak louder than your words by far! If you truly cared and were sorry, you'd do your best to make it right and CHANGE your ways. I hope you are forced to shut down sooner than later for your extreme lack of customer service. Corporate needs to step up their customer service and demand better of their franchise owners or kick you to the curb.

I called Anthony about a shattered rear window. He explained my options, the timeframe and cost…read more The job turned out to be more complicated than expected but Anthony took the time to see if he could fix it versus sending me out to an expensive body shop. He was able to complete the job, in record time and at a very reasonable cost. Anthony's communication and customer service were excellent. Highly recommended!

[764] Cracked…read morewindshield!!! I called my Volvo dealership and they recommended Anthony Volk Glass to replace my front windshield. Turns out with the new cars I would also need to go to my dealership to have my front cameras recalibrated. Talked to Anthony to set up an appointment. He was responsive and was able to meet me at the dealership at my convenience. This made it easy for me to handle the replacement and camera recalibration at the same time. I also needed the dealership to reapply my inspection stickers. Everything was handled in a few hours so I was happy it was easily taken care of in one shot. Antony Volk Glass also handled the insurance paperwork. Hopefully I won't need him again but if I do I would definitely use this company again.

So in November I purchased a remote start for my daughter's car, from Best Buy. They were scheduled…read moreout until February, so they gave us the installation date of February 7th. Fine. Yesterday, February 6th they call to let me know the one person who can perform the service that day, was scheduled by accident and will be unavailable and so the can reschedule for May. Needless to say I was extremely upset, so I went there to get a refund. When they processed the refund I was informed they can only give me a store credit! I then proceeded to lose my #$h@t and told them they better figure it the "F" out but I was not leaving without my money!!!! After me raising my voice to unreasonable octaves and behaving in an unseemly way, they finally refunded my money. I will NEVER DO BUSINESS WITH BEST BUY again!!!!! I then called a company named Sound of Tri-State, located in Delaware. They gave me a great price and said they could take me today. An hour and a half later I left there having had a delicious cup of tea, helpful (not rushed) service, a great system, and excellent customer service; it was well worth the hour drive. If you can do it and plan to get a new radio, navigation system or remote start, give these folks a try. You will not be sorry. Ask for Marlo and tell him I sent you. I will be returning to have my remote start upgraded. They also have a Groupon. # customerserviceiseverything

I'm this is going to be my go-2 place for stereo gear. They have the best prices and amazing…read morecustomer support. I orders a KENWOOD deck for my RV and couldn't get it to power on...so I called and they showed me the issue was with what I did and how it wasn't a stereo issue. The fact that the took the time out to help was amazing!!! Great shop to buy products from for sure!!

Great experience from online application and getting appointment to completion in our driveway…read more They came promptly and kept me informed every step of the way. Costs were reasonable and the mobile installer Daniel was very skilled. His truck was well equipped with everything he needed. He even brought his own trash can! The new windshield was installed in our van in a couple of hours as promised and it has a lifetime guarantee. I can't thank this company enough for the professional job they did!

While the staff at my local Safelite center were professional, the product quality is problematic…read more This marks the second windshield I have received from this provider, and both have exhibited significant optical distortions despite being separated by several years. I had even pointed this out. Consequently, I have concluded that their windshields consistently fail to meet quality standards.

I took two days off work trying to have them replace my windshield and they cancelled on me both…read moredays.

This location will NOT admit to damaging your vehicle, will give you the runaround, and outright…read morestate that there is nothing you can do about it. My vehicle's touch screen was damaged while replacing the windshield, and this location refuses to accept responsibility for it. The office manager refused to accept the idea that they could have possibly been at fault, and refused to admit that any of the staff had ever even been inside my vehicle to begin with. I have spoken with a few Safelite representatives since this happened, to include after my first Yelp review, and have been promised that someone from Safelite would investigate this further and reach out to me, but there has been no follow up. This organization refuses to be accountable for the damage, refuses to follow up in order to repair my vehicle, and is once again just hoping that I will go away. This is not the way to treat people or conduct business, and just further proves the dangers of a monopoly.