I enjoy writing all of my reviews, but this one really hits home (pun intended). And it all began…read morewith Yelp's Request A Quote feature. We've been in our house just over three years and, like not taking your car through the wash, it started to show. The front of the house, the sidewalk, driveway, and our front porch area all needed a good scrubbing. But I know myself (and my non-commercial grade pressure washer) well enough to not attempt this job. So I plugged in my request and in a matter of minutes the estimates started rolling in. Maybe it's my age, maybe it's just my Southern upbringing but I felt if someone was committing to a price point they should see the house in-person. When I mentioned this to Zach he was more than glad to swing by. He did a walk around, asked how far down the sidewalk I wanted cleaned, and stuck with his original estimate. The day of, he was onsite about 15 minutes early getting ready. My father (who is retired from the Air Force) had a saying, "10 minutes early is on time." I concur. He told me it would take about four hours. He was done in about 3.5. So yes, he is punctual and comes at a good price point but what about his work? Oh, that is the best part. The shine, especially after everything dried, was almost blinding. My wife and I spent the next week just staring at our house every time we pulled into the driveway. The front porch area, including the ceiling-window-columns, is pristine. The garage door is back to its original luster. We definitely have the sharpest house on the block now. So if you're looking for someone to do the job right, on time, and at a reasonable price this is it.

Unfortunately, I really tried to work with this company and address any issues that I was concerned…read moreabout. My husband and I are both disabled vets and can no longer do small jobs around our house. I began to gather quotes in a Feb 24 and decided to use A2Z Home Improvements in Mar 24. I hired them to build a 9 ft tall wood, grill area gazebo with a metal roof with a start date of 15 April 24. I was informed by Zach Johns (the owner) that because I had waited a month that the cost would now be an additional $200 because the cost of material had went up. I agreed to pay it. I was then informed on several occasions that his guys would be there to start around 7-8am but sometimes showed up at 9am or 2pm. Just random times. The project was completed on 23 May 24. There were many delays and I really tried to be patient but this project took way longer than I was told in the beginning ( a week max). The sub contractor that Zach hires to do his home improvements jobs would ask me questions periodically and then speak with Zach. The was clearly some communication issues because the pitched roof that we discussed was constructed as a box type so I requested that it be done as was discussed initially. As they were tearing the materials down they placed them on my grass and left it for days, hence burning my grass in that area. Now, minds you there was a whole cement basketball court right next to the grass area that they could have put it on, or even cleaned it up at the end of their work day. Throughout this process, Zach ( the owner), never once showed up on site to check on the job for some quality control. I also had to request that the boards being used as shelves be replaced because they were warping and had big knots in them. Surely they had to see that they were warping and maybe thought I wouldn't notice. The amount of time it took to complete this project is unacceptable and cannot be blamed on the weather or other projects they had to get completed. It was clear that we were not a priority. At the end of the project I offered some constructive criticism to Zach and he thanked me and told me if I had any issues in the future to let him know. Here we are in the future (26 Aug 24) and the shelves have completely separated and split. I provided pics and reached out to Zach and his response completely floored me. His response, "Good afternoon, I understand your concern. The wood they used was treated wood. Even treated wood can warp and twist unfortunately. We have changed those board's multiple times along with multiple other changes to the metal, wood and stain which has brought us into the negative on this particular job due to the changes to the project and having to pay our guys for there time as well. It is something we can fix but i will not be for free. I apologize for any inconvenience this may cause. " and my response, "That is unfortunate to hear. Considering my husband and I are both disabled vets and trusted your company to stand by their work I would have expected a better resolution. If it was known that this would happen with these boards then I would have expected your company to offer another option based on their professional experience. This could have been an easy repair at minimal cost, I'm sure. The fact that changes had to be made along the way was because it was clear that there was a lack of communication about the expectations of the final project, which you supplied a picture of to me. I had been more than accommodating to your business and the many delays it took to complete this job, as well as no onsite visits to do some quality control along the process, without leaving a review because I know how that can affect a business. I offered constructive criticism to you as a business owner and you thanked me and assured me that if I had any issues that they would be addressed. This was your chance to stand by your "Satisfaction Guaranteed " slogan. Very disappointing...." Needless to say, we will not be utilizing this business nor would we recommend them. Please be cautious if you decide to use this company...I would not consider this quality work!