In the past we have used "non-professional" cleaning people for our residence; those that post notices on bulletin boards or we found through local neighborhood social sites. While they were "OK", they were just one person and took a long time to clean our condo (i.e. 2-4 hours), and they were not licensed, bonded, and insured - meaning we were at risk of liability if they fell or were injured in our property. When our most recent "cleaning lady" had medical issues that prevented her from continuing to do our cleaning, we decided to look for "professional" cleaning services that were licensed, bonded, and insured. I contacted 5 cleaning services in the Baltimore area that did residential cleaning, all based on positive Yelp reviews. I provided each of them a description of our property and our cleaning scope and priorities, including those things they would not have to do (i.e. change the bed linens, wash dishes, etc.). 3 of the companies gave me estimates/quotes via email or "Yelp Mail". 2 of the companies came by to see our condo and discuss their cleaning services with us. One company (Cleaning Better), provided us a list of references of current customers for us to call. Betty, the owner, is very nice, and while Cleaning Better is a big company (due to Betty's son, who has built a large business doing commercial and government property cleaning), Betty handles all of the residential cleaning with her crew of 4 ladies. When it came time for us to make a decision, we were impressed with both companies that made visits to our Condo, but in the end it was Betty's personality, open attitude, and excellent track record as verified by her references that resulted in selecting her to clean our condo. We have had Betty for a little over a month, and she and her crew are amazing. We were so used to other "single person" cleaning ladies taking several hours, Betty has her crew so organized that they are literally in and out in a little over an hour, and our condo has never, ever been cleaner. Each member of her crew has a specified responsibility (i.e. usually by room - one does the bathrooms, one does the kitchen, another does the floors, and one does the dusting and mirrors/glassware, although they interact to ensure everything is clean. I can't say enough about how pleased we are with her services - we have the cleanest home we've ever had, minimal intrusion on our time, they provide all of the cleaning products and equipment, and, well, they just do a wonderful job. Finally, Betty stressed to us that if there was ever anything we weren't satisfied with or that may have been missed, we just had to let her know and she would take care of it. So far we haven't had to do that. Again, Cleaning Better has exceeded our expectations. You can't do "better" than Betty and Cleaning Better. read more