Liz is a scammer and not upfront about her pricing structure. She tells you a number of hours but the says those hours mean the number of people working. So if she tells you it's 3 hours she really means she's only going to be there for 1 hour with two helpers. Her service was horrible. We clearly described what was needed and she was not up front about the time or cost and then claimed it would take 3 of them much longer. Stay away from this scamming person and company. read more

Liz has been cleaning our home monthly since 2009. This includes 10 years we have been living in our home, and several years where we lived away and had tenants in the house. She does a great job and I trust her. She has a key to the house, lets herself and her crew in, then locks up when she's done. Needless to say, we trust her 100%. It's such a pleasure to come home to a clean home at the end of a long work day! She also notices and communicates with us about issues she finds in the house, such as when a pipe had leaked into the wall and the back corner of the carpet was damp. We felt much more comfortable renting out our home because we knew we could rely on Liz to make sure the house was being treated well. If you're looking for the cheapest cleaning service out there, go for a franchise that churns through underpaid workers. If you're looking for someone long-term, who you can trust to take care of your home, Liz is what you're looking for. read more

I read these reviews and have had clean sweep do our office and home for years. I am not a fan of Yelp but decided someone needs to correct this misinformation. These folks are punctual, and always provide the best possible service. As anyone who has ever hired any service knows, estimates are just that. Liz is a diligent worker and respectful, only ever wanting to be paid for the hours they work. It is difficult to give an accurate estimate often as some homes have not been touched for a long time and once you get into it realize it could never get done within the allotted time frame. I cannot expect her to accomplish more than what is humanly possible in the time frame I provide. She always charges me exactly for the time spent working, which is fair and what any sane person would expect. I always get what I pay for from clean sweep and would recommend them highly if you are willing to pay for reliable, honest, hard work. read more

Clean Sweep is an awesome business! Liz and her crew work great with my busy schedule, and are very flexible. She connects with me on a weekly/biweekly basis depending on my needs. No joke here- my house was a disaster and while my husband and I are messy they make the house sparkle. We continue to work towards a neater house as we organize and rearrange and through it all Liz and crew really help relieve the stress of dirty. We have two cats, two dogs. I run a business out of my house... so you can imagine the work they do! From dishes, to floors, dog hair to spider webs and tips on easy daily cleaning, Liz really shines in this service. I would hands down recommend her and Clean Sweep over and over again. Thanks Liz for being so awesome, you've made my chaotic life so much easier. read more

I live in a 1,500 sf cabin in Felton and, in 2019, we started AirBnB-ing our place part time, which has transitioned into full time for the few years. We started trying to do the cleaning ourselves but quickly transitioned into looking for someone to help. We found Liz and haven't looked back. To start, we have 139 5-star reviews with an overall cleaning rating of 5 stars. If you're considering Liz's services, that should be enough to convince you. I realize that Liz has gotten a few negative reviews but they don't reflect our experience. Not only does Liz do a predictably excellent job of cleaning the house, she goes out of her way to do our AirBnB staging (including bringing in firewood, making beds, staging linens, etc...) and often makes multiple trips by the house to rotate laundry. Most recently she was a champ in dealing with the power outages, doing what she could without electricity and in the dark with no heat! We have experienced that she also treats our house less like a job and more like someone who truly cares. For example, she always sends texts with pictures when she finds that guests might have moved or damaged something &/or when anything is out of place (e.g. small water leak after a roof replacement, emergent termite damage...). Finally, she has also been super responsive to special requests and quick turnarounds. We pay Liz a base rate + additional for extra time spent (for example, when the place is super dirty and/or we've had special cleaning requests). I know that she has struggled to find reliable helpers which has meant that she sometimes shows up with more or fewer helpers, which can effect how long it takes them to clean but hasn't affected the final price. In summary, for any of you who have stayed in an AirBnB, you know that cleanliness is a big deal and something you wouldn't hesitate to ding in your reviews. Again, the fact that we have 139 reviews with an average rating for "Cleaning" that is 5-stars demonstrates the quality and professionalism of Liz's work. read more

As others have commented here, Liz did not stick to her quoted price, and final bill was astronomical. I have chosen another cleaning service. read more

Boy did this lady try and take us for a ride. Had I gone with a migrant worker in front of ProBuild I probably would have paid less and gotten more done. She quoted us 150 to 200. Then left me a voice mail the day before saying we were going to have to "renegotiate". I wasn't having it and neither were my housemates. After all was said and done it looked like she had half assed a good chunk of the work leaving a bunch of stains on the floor which would have easily been removed with a putty knife. Not only that but she then tried to tell my housemate 270! She didn't mention she would be bringing extra help either (according to her 3 workers total) for what was easily a one person job. The worst aspect of all was her attitude. I know a shitty attitude when I hear it and the voice mail she left was full of it. NEVER using this lady's service again. read more

I have never had the urge to make a negative post about anybody on yelp before this, this is my first. The cleaning job was pretty good but paid quite a pretty penny. On the other hand, the way that Liz deals with business was pretty horrid. They came and cleaned the house I just bought on Pleasure Point, and didn't have time to complete the small unit in the back of the house that night. When they were here, she asked me "how much I paid for my house". It is a nice place near the beach, and I had worked really hard to get it. I had asked her what the price was per hour would be, and she said $30. I then asked her to come back the next day and finish the 1 hour that I wanted in the unit, and she said that (word for word) "it really isn't worth it to come out to do your studio for less than $60, which is minimum. sorry i didn't not mention that yesterday". I told her that I needed her to come, that is what we initially talked about, and she finally said ok, she would send her helper for $30 for 1 hour and she would call on her way the next day. The next day, there was no phone call and at 8 at night I finally got ahold of her and she said the lady had been there and that "i had probably just not seen her, and she worked really hard and worked over an hour so to send $35". I checked, and it seemed like it had been cleaned, so I said no, I would send her $30 like we had originally agreed upon. This is the part of the story that pushed me to do this. She replied "It really doesn't matter how much longer she was there. I was going out of my way to make this last bit happen for you. Honestly $5makes that much of a different after you spent so much $$ on your house?" I replied that I was going off of what we "agreed" upon with price, and was appalled by the way she handled this situation. She apologized, but I definitely will NOT be a repeat customer. I am a 28 year old that just bought a very expensive house/property because I have worked very hard in life, and my response to her is yes, $5 does matter to me because that is what we agreed upon and I have a hefty mortgage. It is the moral value of the situation. read more

I convinced my friend to get a cleaning person to make thing easy on her after graduation. Liz was THE WORST, and my friend ended up cleaning herself. Liz showed up at the wrong time. Brought kids with her & billed for their time without notice or approval. (The kids just stand around.) She complained that she couldn't clean due to low light. Complained that the tub drained slow, complained that there was something in the fridge. Her estimate was off, and the PLACE WAS NOT CLEAN. I called and asked for a receipt. She texted one to my friend, with a hilarious itemized list of what she had "done", even though I clearly stated that I needed it emailed to me. SAVE YOUR MONEY OR USE SOMEONE ELSE. BAD. read more

Made an appointment, she came in to see the place, and decided she can do it within 2 hours. It was an easy job, only a toilet, sink, and shower, floor and some shelves in the kitchen, no living room, no bedroom. Just clean after someone who is not regular with cleaning. We even had a check made out to her, ready to go. Saturday came, she did not show up, no call, no explanation. Zero contact! We contacted her (Liz) only to hear such lame excuses like... It was raining, our road is to curvy, she has a crew shortage, not sure she has time,...really she fed us such lame excuses we couldn't believe it!!! Yet, when she made her appointment she had time, and then that changed to no time, without notice??? Avoid this flake! We are happy we didn't hire her! read more

I have been using Clean Sweep for at least 2 years after disappointing experiences with 3 other housekeeping services. Liz and her team are very thorough. They have been flexible to accommodate my scheduling requests and provided add-on services when I have needed special "party prep" and "party cleanup". After they leave my house LOOKS CLEAN top to bottom. I highly recommend this service! read more

Liz/Clean Sweep has been a part of my families life for at least 12 years. Her services are excellent and I trust she and her assistant Marlen 100%.They are extremely reliable and my house always looks perfect after they have been there. Dawn Cornelius read more

Liz and Marlen have been cleaning our house for several years. We find them to be thorough, fast and easy to work with. They always show up, and they do a great job. They are very professional and respectful of our space, and are fairly priced. read more

Yelp we need to work on being able to give no stars or negative stars! Again another one star. After I texted Liz expressing how displeased I was (at 3pm) I received a text saying "WowIam"... then a few minutes later I received another text, not a phone call a text! Saying " We worked nonstop for a total of 9 hours. We did what we could within your budget. You got your money's worth. " This kind of response is infuriating... especially since I am in a costumer service industry myself. If someone was as displeased with my work as I was with Liz's... I would have been on the phone instantaneously trying to rectify the situation. I took to yelp around 5pm and magically at 7pm my phone started ringing. I had no idea it was Liz because she called from a restricted number, so I didn't answer. 3 phone calls later I finally answered the restricted number. I start explaining to her how angry I am... telling her there are still stains etc she starts telling me again that she was there for 9 hours! I'm so annoyed I say " no you were not! " she then turns it around and says well cumulatively her and her workers were there for nine hours. Lol ok! FIRST OF ALL I hired Liz. I had no idea she had a "crew" she was bringing along. SECONDLY they were there for 4 hours doing what? I have no clue considering my kitchen is still dirty and my baseboards are not clean. Please keep in mind it was an EMPTY house! So since Liz and her "crew" of 3 other people were there a total of 4 hours... according to Liz's math it should be 4hours x 4 people right? That's 16 hours. Where did 9 come from? If they were there for 9 cumulative hours that would indicate each person worked a 2.25 hours. 9"hours"÷4people= 2.25 Total hours. WHAT? So were you and your crew there for a total of 2.5 hours? Should I have paid you less?? Even writing it out makes no sense! Lol you worked 4 hours! 9am-1pm 4Hours! Arithmetic must not be my strong suit. Anyway as our phone call continued she had a flippant, rude response to everything I said. After a while of someone you just paid to do a shitty job and they are being rude, flippant and condescending and insisting they did their job as best they could due to your budget. All the while telling me she should have taken before and afters ( I know what it looked like before and after and I'm not happy!) You start to get really annoyed with the attitude, I cut her off and said "you know Liz you are a woman of a certain age... so spare me the immature responses" SILENCE! Finally! I continue on about what parts of her service I was not happy with. Shes still silent so I say hello? She says to me " yeah I'm here I don't want to say anything cause your just going to tell me what a bitch I am" ok no. I'm starting to see a pattern here... miss victim. I never swore at her once the only thing I ever called her was "flippant". Regardless this phone conversation was Liz chasing her tail. It went no where! Not once did she offer to come and clean the parts that I was so upset with. She offered no solution at all! She said with an attitude verbatim "well what do you want me to do" I was so agrivated I just hung up. I shouldn't have to tell you what you should do. If you are going to call me have a solution. Don't call me to argue. Ugh. Never again. read more

You cannot rely on her word. Her free estimate quoted me at $160- $180. The day of her quote skyrocketed up to $240! I said no, sorry, no way can I pay that, and she changed it to $200. I felt I had no choice because relatives were coming in two days. When she was finished, she texted me saying she went 1.5 OT. So I should be satisfied. She told me she was going to mop all the floors and wipe down baseboards; it didn't happen. My bathtub was cleaned, but they chose not to clean the hair catcher; they left it dirty. Puddles of water was left under the shampoos, streaks of soap and dirt on the floor in the bathroom. I asked her to use polish on my coffee table and not only did it not look like she used it, but a big streak ran across the bottom of it. My tall glass vase, and rug was left outside. My waste basket was misplaced, only two rooms got mopped and I wanted 3 plus the entry way. I feel they rushed thru like a whirl wind and was very dishonest, AND they only used water to clean. I asked if they used white vinegar, the girl said yes, but I couldn't smell anything, and felt she wasn't being honest. Yea, thoroughly disappointed! Never again! read more

Liz and her helpers are excellent, reliable, conscientious cleaners. We have trusted them to keep our house in good shape for several years now, and we have been very happy with their work all along. Liz is careful to use the right cleaning products for different surfaces-- wood, tile, glass, etc-- and to choose environmentally benign cleaning products as much as possible. We have recommended her to several friends, who have been very grateful for Liz's help and impressed with the quality of her work and her helpers. Liz has always been responsive to our changes in schedule and to what needs to be done in the house. She and her helpers are great people and very good at what they do. read more

Awesome job they were very professional and through. Elizabeth new cleaning tricks that I'd never even heard of. My house was shining by the time they were done and I got my deposit back from very difficult landlords. They do a great job and I would recommend them to anyone. read more

I too do not write negative reviews, this is a first. But I would not personally recommend this cleaner. I hired her because her website specifically stated "One time or many time, moving out or moving in". I moved out of a rental townhome that was in overall good condition and needed special attention to some hard water stains on the master bathtub as well as the tile/grout of the kitchen counters and sink. The most important thing was that she be willing to come back and do touch ups if the rental manager felt any were needed. I was given an absolute verbal assurance she would. I even called her to tell her I paid her a tip in her check left on the counter and please pay special attention to the bath and counters (which we had originally discussed when she came out and gave her quote). At that point, she wanted to up the price another $25 on top of the $50 tip I gave her (but in the end did not). Come to find out, she called the management company and told them that she would not be coming back out to do any touch ups, before she even spoke with me, and in fact never personally spoke with me after the clean just left a text saying she thought the job went "ok". I am being charged by the rental company for touch ups (I admit the rental company is a tough one, but the fact that she called them and left a message saying she would not go back out after she agreed to do so if needed was beyond me - and she did this without even telling me!!!). I reiterated that at least 3 times when hiring her that it would be important she do that if needed. In the end, after the cleaning was done and I had a chance to go look at 6 days later upon my return to the Santa Cruz, I am disappointed on many levels that I just cannot express. The one positive is that she drove less than a mile out of the way to return the key to management slot for me since I had to leave town for our move, but she did make a rather big deal about it (she wanted the extra $25 to return the key less than a mile away). Oh, lastly, she said it is not normal business for her to give an invoice of things she cleaned to a rental management company and did not actually want to do it, which I found very odd since she states on her website that she does one time move outs. read more

This cleaning service did a good job on the major portion of my home in Bonny Doon. However she missed a loft area that was left with cobwebs, dog hair and obviously had not been cleaned. My daughter scheduled the service as I live in another state. The cleaning service repeatedly cancelled and rescheduled the cleaning time and required ridiculous follow-up by my daughter. The owner of this service initially quoted $400 for the job, but then upped the cost to $460 after the job was done. Not being in the area and needing the home to be cleaned without further ado, I decided to pay the increased price as I didn't want any further problems in getting the job done. Because the whole house was not thoroughly cleaned, my daughter requested the extra $60 be refunded. No refund has been forthcoming. Potential clients for this service should be aware that I feel this was a very unprofessional and less than satisfactory cleaning service. Needless to say, I would not recommend Clean Sweep as it was not a clean sweep! read more