AVOID! Trust me, choose anyone else. In summary - expect damage, delays, and no accountability…read more Extremely bad experience, which is a shame since I liked the owner during our initial conversation and had lots of confidence going into this.
The videos attached here, but to describe the event: A careless dumpster pickup caused significant damage to my driveway, despite me following the exact advice from the company and providing four 3' length of 2x6. I would have happily provided longer lengths if that was suggested, but I assumed the company would know best about their processes (my mistake). So when being picked up, the dumpster, weighing several hundred pounds itself plus almost two additional tons of junk, was rolled off of the support wood pieces, crashing onto the driveway, and then dragged along its metal wheels for another 5-6 feet. The crashing noise onto my driveway was deafening and created damage that the owner acknowledged to see. For what it's worth, the individual who placed the dumpster did an incredible job of maneuvering the container back and forth to ease it down carefully onto the wood pieces (how I'm assuming they're trained to do), which I appreciated and was impressed by. However, the latter individual couldn't be bothered to spend 2 extra minutes for the customer's sake. I brought this up to the owner immediately as it occurred, to which I received no response and was ignored.
Exactly 29 days after the dumpster was picked up, yes, twenty-nine days later, I receive an additional credit card charge from Rhino and email saying 'sorry this took so long, but your dumpster was overweight by X amount, so we billed you extra'. I'm aware of the overage charges and okay to pay them, but was surprised to see this coming in so late after the pickup (and that I was off the "ignore" list!) I used the opportunity to follow-up about the damage, providing videos and questioning whether this is his fault (wrong suggestion for wood boards) or the drivers (carelessness), to which I got a "this just happens sometimes". I provided him the quotes I'd received for driveway repair companies for the damages, offering the opportunity to make this situation right, to which, you guessed it - I was ignored again! So, overall, this whole experience lacked professionalism and accountability in every regard and caused more frustration than whatever garbage I was throwing away could amount to.
