I needed house cleaning and carpet cleaning for a rental property prior to tenants moving in. Things got off to a bad start when I did not receive a call that the crew was running late - by 2 hours. When they hadn't shown up I called the office and was told they had another job, people called off, and they forgot to notify me of a delay. Secondly, one of the cleaning crew "girls" said they were expecting an old farmhouse and a real mess. To the contrary, the brick home is in the country, however, it is a very nice home, is well maintained, and has always been treated with love. The cleaning crew had six rooms to clean and 1 1/2 bathrooms. The three bedrooms needed only floors cleaned and baseboards wiped; the full bath needed only the toilet, bathtub and floor cleaned. The dining and living rooms needed only the floorboards cleaned, and the dining room floor needed swept and scrubbed. The kitchen work was pitiful; the only thing I can say is that I asked for all cupboards to be wiped out, the fronts cleaned, and the floor scrubbed. Not too much right? Especially since I had cleaned the stove and frig prior to them coming. Needless to say, they "finish" and ask me to inspect their work. I made them redo the kitchen floor as there was clearly dirt spots they didn't touch. I also asked them to reclean 4 cabinets as crumbs were clearly remaining. In one of the bedrooms they left a pile of dirt on the floor so I asked them to redo it. I overheard one of the crew saying yippee, we're done early (i.e. this was an easy job!). They made a quick exit. I then took a closer look at the house and realized I now had to clean up after Cleanbee! I redid the kitchen and dining room floors, cleaned out 6 cupboards (that they missed), and the floor in an enclosed porch. I did reach out to Cleanbee, sent them pictures, and they offered to send out a person again, however, I don't want them back. Problem is I live an hour away and need to get the work done now! The ONE good thing about the day was Rich, who cleaned the carpets in two rooms and a sofa. He was fantastic and he deserves 5 stars. The cleaning crew is 1 star, only because the lead person was very pleasant. read more
