Untrustworthy and disrespectful. Hard pullednour credit, didn't call us back and ignored all our…read morecalls. I was told Mr. Travis wasn't in the office by reception when Courtney told me he was standing right there and refused to speak with me and hung up the phone on me. We weren't worth enough money for Kenneths money hungry ego. He slandered me privately after leaving a bad review and now continues to harass and threaten me. He deletes bad reviews and turns off reviews so he has control over his ratings. He's as fake as fake gets and he's mad at me for calling him out. Don't spend your time with this loser who steals social security numbers.

I cannot say enough good things about this team! I started my process with a big box bank and after…read moremultiple delays and hurdles, someone recommended I give this team a call. Not only did they make the process seamless and easy, they met the ORIGINAL close date! Courtney, Anna and the rest of the team are ROCK STARS!!

We've had good experiences with East Texas Professional Credit Union in the past -- great car loan…read morerates and friendly in-person service. Unfortunately, our recent experiences have been very disappointing. First, we were told we had to drive five hours to a branch in person to initiate a rollover. When we got there, we learned that wasn't true at all. All we needed to do was initiate it through our brokerage account directly. We weren't given that information up front, so the trip was a complete waste of time. Second, when we did proceed with the rollover check, it was mishandled. The check was sent without the account number, got rejected, and then was deposited into our regular account with a stop payment fee charged to us. It took more than two weeks and multiple inquiries to get that fee refunded. And when the refund finally came through, it wasn't even deposited into the correct account. Throughout this whole process, there was no communication, no explanation, and no apology. Finally, when we tried to make a principal-only payment on our vehicle loan, the service was just as poor. We were told it couldn't be done until the following week because of ACH, even though the funds were clearly available in our account. The representative promised to call us back multiple times but never followed through. We always had to chase her down, and every time we did, we were just given another excuse. Between being given misinformation, wasting time and travel, mishandling our money, refunding fees incorrectly, and failing to communicate, we've lost a lot of trust in this credit union. This whole experience has made us consider leaving ETPCU altogether. I hope they take accountability and improve, because this level of service is unacceptable.

I am a local business owner, and my experience trying to coordinate basic account services here was…read morefraught with unnecessary hurdles and a lack of professional follow-through. Instead of providing solutions, I was met with "red tape" and outdated procedures that felt more like gatekeeping than banking. There was a significant lack of clear communication regarding requirements, leading to a "runaround" that wasted valuable time during my business transition. No one really seems to know what's what and what's going on in this institution. In an era where efficiency and digital integration are standard, this institution feels stuck in a "manual" mindset that is not conducive to growth or modern entrepreneurship. I have since moved my business and personal accounts to a different institution that actually values my time and understands the needs of a scaling professional. they also nickel and dime you on everything. Since I am moving out of their Service area, they waived the fee of closing my account within a month. Bottom line: If you are a business owner looking for a streamlined, supportive banking partner, look elsewhere. They are more focused on finding reasons why they "can't" help you than finding ways they can.

Easy to work with and in the end your credit will thank you! Tom Holyfield and his team at Guild…read moreMortgage go above and beyond to help get you into the right mortgage to suit your needs. I've used them several times and always been glad to have their help. They communicate well and keep things moving even when the process gets hung up. High recommendation for Guild Mortgage and Tom Holyfield

Dude ghosted me after a conversation …read more Call stop in visit , work on a few things . I did and subsequently he vanished . Dont take much to send an email or call . Heck they have an admin ....

What a great group. First, we purchased our farm, then a year later came back and built our home…read morewith the help of Wendy, Lisa, and Heather at Legacy Ag Credit. They worked together like a team and did a great job keeping us informed along the way. I highly recommend them.

The Longview office has an amazing staff and is always so helpful. They made our loan process so…read moreeasy and continue to give great customer service.

Working with with this bank for my mortgage has been such a headache. My closing has been delayed…read moretwice. I was supposed to close on 7/16, then it was changed to 7/17. After I already gave the rental unit notice that I will be vacating with my closing date 7/15. Assuming I would be out by 7/18. Turn over rental by Sunday. Now closing maybe 7/21 and not even cleared on that or even gotten any update back. Now I'm in such a jam, because closing delayed once again. I get this process is not simple. But, I felt as If we been thrown around from down payment amount went from 18k to 20k ... 20k to 25k ... 32k and now 34k... , to closing date, and God no telling what else. While the underwriters are enjoying their weekend with their family. Meanwhile, my family is scrambling to figure out where can we stay, where can we move our stuff, etc Who cares about anyone else family right ! As long as they enjoy their weekend.

My experience with this lender was disappointing. I believe important loan terms and costs changed…read moreduring my transaction without the level of written disclosure and communication I expected. After attempting to resolve my concerns directly through the company's complaint process, I was unable to reach a satisfactory resolution. As a result, I have submitted my concerns to the appropriate regulatory agencies for independent review. I strongly recommend that future borrowers carefully compare every disclosure they receive, ask questions about any changes, and keep complete records throughout the loan process.