I had an exceptional experience at Mirra Spa! From the moment I walked in, the atmosphere was…read morecalming and welcoming. The staff were incredibly kind, gracious, and attentive--really going out of their way to make sure I felt comfortable throughout my visit. While the sauna wasn't quite my thing, everything else more than made up for it. My Brazilian wax by Amanda was handled with care and professionalism, and I truly appreciated the provider's gentle, reassuring manner. The highlight, though, was the 90-minute massage by Joana--it was absolutely amazing. Joana was incredibly skilled and attentive, and I left feeling completely relaxed and renewed. Mirra Spa is definitely a place I recommend for travelers. Highly recommend for anyone looking for top-notch service and a peaceful, rejuvenating experience!

Called for an appt. because my ankle has been killing me from walking an average of 20k each day…read more The place is very clean and lovely. My massage was fabulous. I may be back before we leave Porto! I highly recommend!

DO NOT COME HERE! Terrible in the following ways:…read more - they charged me more (20 euros instead of 15 euros) even though the price on the window - she was very unsanitary (even though she says she is) as I saw her take out a "sterilized" cuticular clipper and it still had remnants of someone else's cuticles on it (gross) - she cut me at my cuticle and did not seem to care (didn't even offer for me to wash my hand) - she mocked me in front of all of the patrons at the shop and laughed at me when I wanted to get my nails done This was very offensive as a tourist that she didn't care to do a good job, was absolutely unsanitary, and unprofessional. It is a cheap place for a reason. Spend a bit extra and go up the street or to a legitimate place. It's worth the it to pass this place, believe me.

We were reserved for one night stay at the end of a very long tour through Europe…read more The hotel is modern in appearance, the staff was warm and welcoming and the room was comfortable. The only thing I didn't like about our room was the glass wall with mini blinds that separated the bathroom from bedroom. Sexy as the idea might have been it is a great disruption to be woken up multiple times during the night when the restroom is being used. When our flight home was cancelled last minute... the hotel staff was very accommodating and let us stay in the same room as well as assisted to reschedule our transportation to the airport the following day. I'd stay here again as the hotel was centrally located, the staff was great, the room was nice, and morning breakfast as outstanding!

I had to call in a grievance. Upon checking-in I reserved 2 rooms. I even pre-checked in on the…read moreBonvoy app. But, when we got there the other room wasn't ready and an associate named Beatrice said it will be about a 10 minute wait. One hour later I had to inquire again. Finally the manager stepped up and explained there was a maintenance issue on the connecting room and moved us to a new room instead. The associate never made eye contact with me after her "10 minute promise" on the wait time. Then, my room key was not working. I went downstairs and asked for a new key. The associate Francesca literally just handed me a key without asking for my identification. So unsafe! So I mentioned this to Beatrice right after and her explanation was "If we know the guest, we will issue the key without any identification. BUT, it told her Francesca never met me. She could have just reissued the key to any stranger not registered to the room. Beatrice took my complaint down and scribbled away. No follow up was done. I went ahead and reported this to the Marriott Customer Service and they provided me a case #. Apparently, the property was to get back to me in 24 hours. No follow up 10 days later. Apparently the case was closed without any follow up. They have re-opened the case and now they have 3 business days to get back to me. Disappointed with the customer service.

I needed toothpaste and ibuprofen & found exactly what I needed here. Also skin care products,…read morecosmetics, etc Helpful & professional staff