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    Ecomassage

    5.0 (1 review)

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    8 months ago

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    Sheraton Porto Hotel & Spa - Front Desk

    Sheraton Porto Hotel & Spa

    3.6(27 reviews)
    3.2 km

    We were reserved for one night stay at the end of a very long tour through Europe…read more The hotel is modern in appearance, the staff was warm and welcoming and the room was comfortable. The only thing I didn't like about our room was the glass wall with mini blinds that separated the bathroom from bedroom. Sexy as the idea might have been it is a great disruption to be woken up multiple times during the night when the restroom is being used. When our flight home was cancelled last minute... the hotel staff was very accommodating and let us stay in the same room as well as assisted to reschedule our transportation to the airport the following day. I'd stay here again as the hotel was centrally located, the staff was great, the room was nice, and morning breakfast as outstanding!

    I had to call in a grievance. Upon checking-in I reserved 2 rooms. I even pre-checked in on the…read moreBonvoy app. But, when we got there the other room wasn't ready and an associate named Beatrice said it will be about a 10 minute wait. One hour later I had to inquire again. Finally the manager stepped up and explained there was a maintenance issue on the connecting room and moved us to a new room instead. The associate never made eye contact with me after her "10 minute promise" on the wait time. Then, my room key was not working. I went downstairs and asked for a new key. The associate Francesca literally just handed me a key without asking for my identification. So unsafe! So I mentioned this to Beatrice right after and her explanation was "If we know the guest, we will issue the key without any identification. BUT, it told her Francesca never met me. She could have just reissued the key to any stranger not registered to the room. Beatrice took my complaint down and scribbled away. No follow up was done. I went ahead and reported this to the Marriott Customer Service and they provided me a case #. Apparently, the property was to get back to me in 24 hours. No follow up 10 days later. Apparently the case was closed without any follow up. They have re-opened the case and now they have 3 business days to get back to me. Disappointed with the customer service.

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    Sheraton Porto Hotel & Spa - Queen Room

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    Queen Room

    Ecomassage - estheticians - Updated May 2026

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