As long as you are actually face to face with Dr. Leonard, you are in good hands. She is a very good doctor with a TERRIBLE practice. The back office routinely drops the ball....just this morning they told me that they returned a call to me that I know for a FACT they didn't make. This is the modern world with caller ID, so lying about making phone calls is weak sauce....
We've been with Dr. Leonard for a long time, and will most likely stay there because of the convenience and the fact that internal medicine doctors aren't taking new patients very often.
It is part of a teaching hospital, so the care is almost like an HMO....you never know which almost doctor is going to see you that day. I've found some of the medical providers within this practice (Dr. Shafir) to be downright unprofessional in the area of bedside manners. read more