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    Claudia E. Lago-Toro, MD

    5.0 (1 review)

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    Florida Cancer Specialists & Research Institute

    Florida Cancer Specialists & Research Institute

    1.0(1 review)
    7.5 mi•USF

    I usually don't write bad reviews. However THIS NEEDS TO BE ADDRESSED…read more The representative I spoke to named Jamie was unprofessional, rude, and moved in a rushed manner.. I could barely get a word in while speaking with her. I've never been so frustrated with someone to where I have to let the higher-ups know. Jamie, was pushy and wanted to get me off the phone. I'm not sure what her deal was. I was nothing but nice, however she gave a nice nasty approach that I did not like and continued to cut me off whenever I spoke. Then she continued saying, yes the doctor is a busy lady after all she is a specialist... Uh duhhh that's my point in calling for her help. Anyway, she could really use a course on " how to communicate with patients". I'm not a stupid human being. I am a person and I deserve the same level of respect I gave Jamie on that call. I shouldn't even be writing this. It has nothing to do with the actual Dr. Honestly, Jamie is not the person I want to reach when I call back to follow up. I hope she actually does her job and reaches out for my records so we can get the ball rolling on me being seen. I'm not even sure she did that. She gave me no reassurance. Patients that are scared, concerned, worried, or just needing to find answers shouldn't be treated like an uneducated bum. I wasn't nasty to Jamie. Not once. She should really work on her attitude. If you were ready to go home because it's 4:30, let someone else answer the phone. Sadly, it got to the point I had to continuously ask her to slow down and reassure her that " I understood she was asking questions for the purpose of the appointment." Word of advice for Jamie... BE A NICE HUMAN TO OTHERS. ALSO LET THE CALLER GET A WORD IN. DON'T BE SO TRANSACTIONAL. I DON'T KNOW WHAT YOU ARE DEALING WITH BUT I HOPE YOU GET THROUGH IT. DO YOU KNOW WHERE THAT STARTS? WITH YOU BEING A GOOD HUMAN BEING TO OTHER HUMAN BEINGS NO MATTER WHO YOU THINK IS ON THE OTHER END OF THE CALL. DO BETTER NEXT TIME. By the end of the call she told me they'll reach out to the hospital for my records and get back to me in 2 weeks for an appointment... Are you kidding? That's insane. I have to see someone before I go back to my PCP visit. She wouldn't even let me get the word in that I needed a location in Tampa not Trinity. She didn't care, and that's okay because I don't either. So here's my review. Has nothing to do with Dr Jessica Stein but everything to do with Jamie who probably shouldn't have clocked in today... Signed - someone just looking for help and answers.

    From the owner: Florida Cancer Specialists & Research Institute (FCS) has a national reputation for excellence in…read moreMedical Oncology, Hematology and cancer research. With over 250 physicians and nearly 100 locations, we are committed to providing New Tampa and Hillsborough County with world-class cancer care close to home. The Oncology and Hematology experts at Florida Cancer Specialists New Tampa Clinic specialize in treating early and advanced cancers, blood disorders, Leukemias and Lymphomas with targeted personalized therapies driven by innovative clinical research. The FCS New Tampa Cancer Treatment Clinic is conveniently located between Bruce B Downs and Fletcher Ave, minutes from James A. Haley Veterans Hospital and USF Health Morsani Hospital.

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    Claudia E. Lago-Toro, MD - oncologist - Updated October 2026

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