Everyone was super nice and tried hard to give a good haircut. But only come if you have the time…read moreto commit. It took over two hours.

Alejandro cleaned up my somewhat bad haircut and made me look much more like me! Everyone there was…read morewelcoming and fun. I think they will be an asset to the community!

More often, I have always had excellent results with getting and hair services. Yes day, was an…read moreexception to what I've experienced in the past. My hair looks lifeless, ragged ends and it cost more than 2 weeks ago.​

I had a virtual admissions appointment scheduled with the admissions representative. I had…read morepreviously rescheduled once because I had another appointment that I had completely forgotten about, which was entirely my mistake. For my second appointment, I honestly didn't realize I would be expected to have my camera on. I wasn't told ahead of time that it was required, and in my past virtual meetings with other colleges or any other virtual appointments, it had never been an issue. Unfortunately, I happened to be in the middle of dyeing my hair and had a face mask on, so I was embarrassed to turn my camera on. I apologized multiple times and took full responsibility for not being prepared. Instead of feeling understood, I felt like the conversation became focused on why I wasn't turning my camera on. The admissions representative repeatedly said she was uncomfortable because my camera was off and continued bringing up that I had already rescheduled once. It made me feel like I was being judged or viewed with suspicion rather than treated as a prospective student. When I explained that I was simply embarrassed about how I looked, I didn't feel like my explanation was acknowledged. I asked if we could reschedule, and although she said she would message me to set up another appointment, I never received any follow-up. This interaction left me feeling uncomfortable and very unwelcome. I understand professionalism goes both ways, and I accept responsibility for not being camera-ready. However, I also believe there could have been more understanding and empathy in handling the situation. As someone genuinely interested in the school, this first impression has unfortunately made me reconsider attending.

Wish I could rate them higher but made an appointment, showed up on time and the establishment was…read moreclosed. When I texted the automated appointment reminder text, it immediately cancelled my appointment. Pro tip- when you book online there's an option to prepay-DONT!

I walked in this place, without an appointment or any previous knowledge of the business, and was…read moreable to sit right away for a haircut. This a school , so the guy who did the main part of haircut had some support from his teacher, but I think it was a great job for a great price! Thanks guys, I'll be back !

I have had multiple disappointing experiences at this school, more negative visits than good…read moreexperience. Unfortunately, it seems to reflect deeper issues with how it's run, and lack of motivation for both leaders and some students. Younger instructors and front desk hostess are on their cell phones basically any time you can see them. On more than one occasion, I have shown up for a scheduled appointment only to find that my assigned nail technician was not present ( this has happened several occasions in a span of two months already ). I have not been able to see who I book an appointment originally for, ever. There was no communication ahead of time not even a same-day courtesy call to inform me or offer options to reschedule or be reassigned. This most recent visit, I ended up waiting over an hour before being seen by another student. Finally when I was seen for a manicure and pedicure ( no color removal ) I was there for over 4.5 hours. No exaggeration. While the facility itself appears clean, and just APPEARING organized, the overall organization and professionalism are lacking immensely. There seems to be a noticeable gap in how both teachers and students are guided in customer service, services, and client communication. Younger staff come across as unapproachable or dismissive, which only adds to the frustration. I regularly visit another student training cosmetology school in Tacoma (Sumit academy ) and have had consistent better experiences there. They are organized, communicative, and respectful of clients' time. Based on my experiences here, I will be continuing my services at Sumit Academy instead. I hope this school takes big steps to improve communication, instructing students, scheduling practices, and professionalism, as it would make a impactful difference in the client experience and students Lastly, waiting area is open and beautiful. Parking is definitely challenge. I would recommend at least arriving 15 mins prior to appointment to look for parking

Newly rebranded as a Paul Mitchel school. Was very happy to see a Paul Mitchel school close to me…read moreas I have been going to them for many years in different states. Good service will keep me coming back. Large modern space bustling with activity.

Getting my Lash Tattooed! Christina is amazing. She'll make you feel welcome. She does a great…read morejob!

I've been indecisive on getting my brows done. But after a consultation with Christina she won my…read moretrust and I decided to get the ombré powder brows. Love it! The best part I like is that she follows up with you after to ensure satisfaction.

Isaac is THE TOP!...He knows what will make your best feature pop and goes for it. A true artist!…read moreHave used his talent, refereed friends and will keep on doing so!

UNPROFESSIONAL. Called out of an agency ad shoot the night before. Production managers beware…read more Clearly I'm not the only person he has no-showed for. Read below. STAY FAR AWAY FROM THIS ONE if you're looking for HMU for film/corporate work. Obviously this guy will burn bridges.

Sharon is amazing! I've came to her after a previous lash extension experience where they glued…read moreplastic lashes onto my skin. Not only did Sharon patiently fixed the extensions for me, she gave me an informational session about what a good lash extension experience should be like. She's a great teacher and she takes pride in her work. I got a beautiful set of mink lashes and they look and behave like my natural lashes. now I know how to take care of them and make my original lashes healthy too, thanks to Sharon!

I found them on Insta and lucky for me they were able to fix my botched brows!! Thank you Suze and…read moreTara!

I love my lashes! I got a mega volume and it was perfect. Retention has been amazing. The…read moremembership makes sense and saves a ton of money.