This is a long but necessary review, so my apologies in advance…read more
My experience with Kurland was mostly negative. Placing my order on the phone, the gentleman I spoke to was not friendly at all. Answering the phone with "Yeah," I proceeded with telling him what I needed (a very small order) and merely told me to pick it up the next day because they were leaving the office early, and hung up on me.
So, pulling into Kurland the next day with my boss--he planned on setting up an account--I hop out to ask where we should pull the trailer to pick up our metal. As I walk into the office, a female secretary asks me "What do you want?" Taken back a little, I tell her that I have an order to pick up, and ask where my boss should pull the trailer. She replies with "I'm going to need some money first," to which I replied that my boss will have to come in and take care of it, so she rolled her eyes and went back to her computer without saying anything. I then went to go get my boss, and as he signed the bill was asking about setting up an account. The secretary then interrupted my boss and said, very rudely, "I'm sorry, no more conversation. One more word and I'm going to blow up on you," as she grabbed the receipt from his hand, took her copy, and threw it on the counter in front of us.
At this point, an older man in the office next to the reception area inaudibly yelled something, to which the secretary yelled back "Oh yeah he's probably still posting to Facebook isn't he." My boss and I had no idea what to do, so I asked who we can talk to about picking up our order. The secretary merely pointed to the man's office and sat back down. Then my boss went into his office, and after trying several times to get his attention, the man asked "What? What do you want?" My boss explained that we had an order to pick up and he told us to just go to the back shop.
The only positive thing about our visit to Kurland was the older gentleman in charge of the shop--Grady, I believe. He was very friendly and helped us get our order into the trailer.
The two people in the office were extremely unprofessional, and we ended up not able to even set up an account with them. If ordering metal from Kurland, I recommend delivery.
Good product, terrible service.