I did not get that great of service, especially from the management group, relative to call backs…read moreand appointment rescheduling. The main reason I went with JDM was due to the recommendation of my neighbors, who said they did a great job for them. (Their technician was David, and I was lucky enough to get him the second time.) Although the workers are professional, dedicated and friendly, the office and management involvement are less than stellar.
First off, if you call the local number (407-794-7697), they respond with "Services". I had to ask if this was JDM. She stated it was. I explained I needed my sliding doors repaired, and she set a date (April 9) and informed me the installer would call 30 minutes before arrival. My appointment was between 10-noon. At 11:35, I called to determine the status. I was told they would contact the tech and have him call me. He called and said he was running late and would be there soon. He arrived around 12:30pm, gave me an estimate and said the work would take 2 hours. After examining the tracks, the price went up (twice) and amounted to over $2,000. Although my tech was a very nice man, I found out later he was new and just learning the job. HE DID NOT LEAVE MY HOUSE UNTIL 11:15pm, and the sliding screen portion was not properly working. (Why does management allow technicians to work that late?!)
The next morning, I called back relative to the screen door, and I found he broke one of my outside fan blades while removing the doors. I got a lady who sounded like she was working from home as children were yelling and playing in the background. I explained my issue and she said the technician would be out next week to correct the situation. A week later I called back and asked about the status. My tech also worked in Miami, and I asked to speak to the Manager. Shirell (spelling?) called back and said a new technician (David) would be assigned and be there between 12-2pm. However, the address given to David was not my address and after several phone calls back and forth among the first technician, David, Shirell and myself, David agreed to come between 4-6pm. David did an excellent job in getting everything right this time around, but unfortunately, he broke a second fan blade as part of the process. He apologized and said he would order the blades off Amazon and come back to repair both outside fans once they arrive.
Several missed appointments (one due to David returning for a 4-6pm time but was in Cape Canaveral at 5 pm and still had another job in Winter Park!), I rescheduled again. David did finally complete the fan blade repair, and I appreciated his attention to detail. However, where is management in all of this? Why was I always tracking down my technicians (no 30-minute advance call was ever received). For this final appointment, I was told by the phone representative that they left a voice message to set up a reschedule, but that was not true as I never received one. After all of this, management did not even have the good business sense to contact me and apologize for all the inconveniences and to ask if everything was now in proper working order. Although the technicians are good workers, the same cannot be said about management.
