I am very disappointed with my experience with Brightview Glass Replacement…read more I hired this company to replace glass panes in my living room, dining room, and kitchen. The installation on August 29 appeared rushed and resulted in multiple issues, including a damaged baseboard, a poorly fitted kitchen pane (left side of the sliding window), and damage to the right-side kitchen window. During installation, parts of the right-side window were covered with green tape. I was told by Mike it was temporary to hold the glass in place. When I removed it a few days later, I discovered the handle had been broken and concealed with tape and silicone. Upon closer inspection, the damage was not limited to the handle -- there were visible cracks, deformation, and extensive silicone along the frame. This was never disclosed, and the repair was messy and unprofessional. The payment process was also concerning. Although the total cost was agreed in advance, I was advised to pay in cash on the day of installation. I paid part of the balance in cash and was then asked to go to the bank to withdraw additional funds. I was followed to the bank so I could make a further payment, with the remaining balance paid later by e-transfer. Before making the payment, I confirmed I would receive an invoice for warranty purposes, but no invoice or receipt was ever provided. I reported the damage and requested an invoice in writing on September 4, but received no response. During cold weather, the same poorly fitted pane developed frost on the inside of the house, which did not occur with the original glass or other windows. I followed up again regarding both the invoice and warranty service for the poorly fitted pane and again received no reply. I also sent a formal follow-up email summarizing the payment and issues -- this was also ignored. Overall, this experience showed a lack of transparency, poor workmanship, and no follow-up. A 5-year warranty was offered, but in my case it has not been honored despite multiple written requests for warranty service. I would NOT recommend this company.

I saw their advertisement on Facebook, read the reviews and then contacted them. They replied…read moreimmediately and Mike came to measure and give me an estimate. We set a date for installation and he came promptly and efficiently installed two new windows for a reasonable price. Mike was very polite, friendly and competent. I personally recommend them for replacing the crappy windows whose warranty wasn't worth the paper it was written on. That's a different review, hahahaha!

Requested duplicates for a couple of keys. Very reasonably priced. Gentleman was courteous and…read moreprofessional; great customer service. Highly recommend. I thoroughly enjoy living in this neighbourhood; am all for supporting local businesses here and beyond in Toronto, (as well as elsewhere in Canada).

I emailed Pro Locksmiths more than a month ago with a request to replace a broken lock on a sliding…read moredoor. I enclosed photos of the lock and broken piece, They called back, explained they would have to search for a similar lock ... and that was the last I heard from them. An update would be appreciated.

We love our new front door. Sandi was great and Serge the installer was professional and friendly.read more

I got my baseboards and door casings here. Price was great. Lowest price I was able to find…read moreanywhere. Decent selection of trim as well. Only reason I'm not giving 5 stars is that the girls at the front kept messing up my order so I would get to the back and be given the wrong product. Had to go back and forth a few times and the price had to get adjusted a few times as well.

I contacted Phantom Screens in early June to replace retractable screen doors on my french doors…read more I made an appointment and confirmed it on June 18th for June 26th with an hour window. No one showed. No one called. I called the office and it was closed. Very poor customer service. I would not recommend that you waste time and effort on this company.

If you're listening to the radio in the GTA these days you can't help but be inundated by ads for…read morePhantom Screens. Layer on that the full page spreads in local home renovation guides that end up in my mailbox on the weekly AND a recommendation from a neighbour about the product and I feel like calling these guys up was predestined. Last year we tried the dollar store magnetic curtain route as our patio door didn't have a screen to keep bugs out and the air flowing on those oh so rare Toronto summer days. It worked for about 35 seconds before my wide shoulders caught the curtain and ripped it right off the door frame. We made due for the summer but man did it look rough by the end of the year. We knew we needed a more permanent (and pretty option) so once we had been sufficiently brainwashed by mass marketing (and I forgot about all the web ads). We gave Phantom Screens a call to book a consultation. They advised that an consultation appointment could take a week - I was called back and asked if I was available the next day (SCORE). Consultation was booked and the sales guy was prompt, helpful, friendly and made strong recommendations. The single screen was quoted at $495 +hst, and an additional $50 for a decorative cap to close off the back of the roller. I was told I would be contacted by the office to schedule a install appointment, and that would be likely in 2-3 weeks once they finished fabricating my custom screen. I was called to book my install appointment within 3 days for the following week. So going from a potential 4 week time frame, we went to a week. Amazing! The installer, Michael, was amazing. Super friendly, thorough, clean, and very conversational. He took time to make sure everything was perfect, and that I understood how to properly use, clean and care for our new screen. A great experience, and I'm thrilled that I called early in the year rather than waiting until they get busy once summer comes. Best of all the visual footprint of the closed screen is no wider than a door. Highly recommend you give them a call if you're considering getting a screen for your home!