4.5-stars for quality of work and craftsmanship, 1-star for customer service and communication,…read moreaverages out to 3-star rating. Donald is a passionate man with a lot of years of experience and he is one of the best refinishers in WNY. Unfortunately, I had a bad experience working with him. He refinished my floors and reglazed/cleaned up a really decrepit bathroom, which the previous homeowner left covered in literal crap and feces. He did all this within a day of the time he said he would, so his craftsman and quality of work are a solid 4.5-stars. He can literally transform your old tiles in your bathroom and make them look brand new with a different color saving you money from ripping your tiles out and installing new ones. He can do one of the best floor jobs in the area as far as sanding goes, although not without imperfections (but he would probably be upset at you if you pointed them out). However, our relationship fell apart when at the end of the job he asked for $450 more than what he quoted on paper because of the excellent work he did. He claimed he would be "really disappointed" if he didn't get paid that extra $450 and practically tried to emotionally bully me into doing so, going as far as threatening not to work on another project for my wife that he already previously discussed with her. I ended up paying him $300 over the quote and I don't even think he was happy about that. Not once throughout the job did he call and say it would be more. We did talk about some extras like some simple shoe molding, but he said it wouldn't be more than "300 max" and then asked for 450 more without putting the shoe molding on (because I told him not to at the beginning of the job). I think we had a misunderstanding and miscommunication, because when I told him not to put the shoe molding in--I assumed that the job would cost the amount he quoted on paper. I wouldn't have minded paying him if he communicated throughout the job that it would be extra to put some transitional pieces of wood in. To his credit, he did put a super nice transitional piece of beautiful wood to cover the transition from tile to staircase and did an incredible job with it and the pieces from staircase to living room. Those were honestly worth the extra $$$, but it's just the lack of communication that had me upset and then the unwillingness to listen to the customer. He went as far as hanging up on me when I tried to discuss it with him. So overall, if you can put up with a temperamental artist - Donald is your man because he does beautiful work, but he's not that great at the customer-facing side of the business.

I am very, very, very pleased by the work Don and his brother did this past summer refinishing my…read moreclawfoot and built-in bathtubs! (I would have written my review sooner but we only recently moved in.) The price was very fair and their work was meticulous. The way they masked off everything surrounding the tubs was most impressive. Don promised that the non-slip bottom surfaces of the tubs would not be gritty or scratchy and he was true to his word. Thank you gentlemen for your dedication to detail!

We used Troy and Brianne to redo our hardwood floors. They had a fair price, came quickly, and did…read morethe job very well. I think they took an extra day longer than the initially quoted, but it's because they were trying to do get the bevel area done right and it was quite deep. The hardwood got done beautifully. They were communicative and they also worked on the weekends. They spoke passionately about their work and they seem to enjoy what they do. I was very satisfied with the work they did. We had contractors for other parts of the house and they commented on how beautifully the hardwood work was done. I respect their professionalism!

I'd leave more stars if I could. Troy and Brian did a phenomenal job refinishing and repairing the…read morefloors in my 100+ year old bungalow. I was impressed with every interaction I had with them, from the speedy estimate, to the quick scheduling, to the incredible attention to detail they brought to every part of the job. Fair pricing and fantastic customer service from people who obviously care deeply about what they do. I'll be enthusiastically recommending them for as long as they're in business. My floors are stunning and I couldn't be happier.

We brought an interior door to be refinished... wow! They did a fantastic job.. matched the stain…read morecolor perfectly and did the job in less than a week. If I could give 10 stars, I would!

Last Summer a very good walnut side chair was broken in a very bad fall…read more I thought it was a lost cause and it sat in my back room for months. Fimally,I took it to The Furniture Hospital who said repairing it wouldn't be a problem. A WEEK later I got a call that it was finished. I picked it up and you could hardly tell it had ever been broken. And it only cost $100 + tax. What's more,the chair is sturdy enough for normal use,not just to look at. Today I called about rerushing some old chairs,thinking no one rerushes chairs any more,but the guy said they have a lady who does that for him. Quick Service. Quality Service. Reasonably Priced Service. Variety of Services.

I took in a small piece of inexpensive, but sentimental jewelry in and was delighted to find James…read moregiving it his 5 star treatment even though it may have originally sold for $5. James did some great work in putting the piece back together again, and had it looking better than Humpty Dumpty after he threw in a cleaning with no charge. If you're looking for a quick jewelry fix for a fair price and attention to details, James and Hertel Jewelers is the place.

I needed some very old rings resized and repaired and was calling around to places nearby. I don't…read moreknow why they weren't my go to (mostly because they're basically at the end of my street), but I ended up at Hertel Jewelers. Their signage doesn't accurately reflect everything they do there. Jim did amazing repair work and restored elements of my ring (add back in worn off milgrain) that other shops said they couldn't. He had them done by the next day and was super reasonably priced. Seriously, highly recommended.

I came in as a young woman looking for information on jewelry I inherited from my grandmother. I…read morewas told the diamonds were poor quality and offered $1,800 for the lot (not including $400 from gold I did sell). The tone felt dismissive, with comments like "your generation will have nothing left." I decided to get a second opinion and had a completely different experience. The jeweler cleaned and evaluated the diamonds--one alone was worth $7,500, another around $3,000. The first shop's valuation was way off. If you're unsure, get a second opinion. I left this place feeling undervalued and misled.

This place is fantastic. So friendly and helpful. I visited a year ago, but when a friend asked for…read morea jeweler recommendation, it reminded me to write this long overdue post. I must say, that I haven't purchased jewelry from them, I came in for a stone appraisal. I was having a family diamond made into an engagement ring, and the other jeweler I had previously visited told me that my certified diamond was not what it claimed to be on paper. I had panicked, thinking there was a mix-up and my stone would not be insured. It only took 5 minutes for the staff to verify my diamond was what the papers said, and I was able to get an insurance appraisal. I ended up having my diamond set in a ring from a family jeweler in Pennsylvania, but would have gone with them if I needed someone local. Fair prices, no BS.

Jeff is a true professional. He is courteous, a good communicator, attentive, and punctual-- and is…read moresomeone who knows his craft extremely well. I could not be more pleased with his work in refinishing our floors. We bought a house built in 1890 with around 2100 sf of mostly original hardwood floors, which were in ok condition, but warping and cracking in some areas, and with quite a few pet stains. Jeff and Nick did an amazing job replacing stained and damaged wood. In areas where the floors were uneven, they went the extra mile to take down our doors and trim the bottoms. They also helped take apart a very heavy table to move into another room. Overall, these guys are excellent. Highly recommend! .

Jeff is a true hardwood professional. I contacted him for a flooring job and he was quick to…read moreestimate and offer up his availability. After scheduling and a deposit, he got right to work with a team of two others. On day 1, about 700 square feet of flooring was sanded and they got the first coat of poly on there. They finished the job within a week and the floors turned out beautifully. Jeff Morningstar is everything you'd want in a contractor: insured, professional, communicative and a true craftsman. If you're looking for someone to do a floor refinishing job, definitely give Jeff a call - I wouldn't hesitate to recommend him whether you have pine or oak floors.

Quality, value, tremendous inventory, great people. Chris knew exactly what I was looking for,…read more(a very particular design) let me take the sample home, it was perfect! Don installed it the following week, did a beautiful job. So neat and respectful of my home. Tiftickjian is the only place I will go for my floor covering needs! (Sheridan Ave Store)

Love love, love, love love love, love, love them! Came in with a couch pillow and need for a large…read moreliving room rug. The amount of patience they displayed with me; holy cow! After finding five potential rugs, the guys brought every single one of them to my house, laid them out more than once, and left our two top choices so we could "live with them a little bit." When you're spending that kind of money, it's so lovely that they care that you are happy. We absolutely love our rug and can't wait to get another one for the dining room! These guys are legit!

We had 6 Hitchcock chairs over 60 years old refinished recently. PR was the first and last call I…read moremade. After talking to Pete, I knew my chairs would be in good hands with PR Finishing. I couldn't be more pleased. The chairs are lovely and hopefully will be around for another 60 years.

I had an old chair that was my grandfather's and wanted to find out if it could be saved, and found…read morethis business in the yellow pages and he said bring it down. Best decision ever!!! I found out that it was made in 1905 by a company in Detroit, Michigan! It's an original wooden recliner and he said he's never seen a chair like it before. When he called to say it was finished and I saw it I wanted to cry, it's ABSOLUTELY beautiful!!!! The man is a true genius and craftsman that takes pride in his work. I will forever be grateful for not only him making it better than it was, but for the memories I have of my grandpa sitting in his chair. Thanks so much