I am writing a review as a former property owner of single family residence in Palo Alto. Legacy…read moreProperty Management was my property manager from 2020 to 2026 before we sold our property. Legacy is a class act and I would likely recommend them, and the owner Derrick, as reliable, honest, and committed to exceptional service. Legacy is locally owned and operated and there's a grass roots knowledge and understanding of the communities they serve and the people they support. I will miss the "old fashioned, just pick up the phone and talk" relationship that I developed with Derrick and his team. Best of luck!

Excellent! Ashley is very responsive and professional as well as being friendly and helpful. LEGACY…read morehas been a great experience. A+

Submitted a quote online for a survey service (as told by the phone operator). Waited two weeks. No…read moreresponse at all. I called again today, a lady keeps repeating I need to quote online. I said I already did so two weeks back. She then replied she will pass the info to the office team, but without providing the timeline when I will get a response from them. Just frustrating and time wasting

We worked with Brian on a slightly complicated survey as we had to redo some steps in our expansion…read moreprocess. He was very communicative and responsive. Everyone else I contacted either took awhile to respond or did not respond at all. He was very professional and respectful of our property and answered all our questions. We feel very confident in our decision to work with Brian at Northstar Survey.

We worked with Alex to sell our home in Los Altos and had an outstanding experience from start to…read morefinish. Alex brings deep expertise in the local real estate market--he gave us smart, honest advice on pricing and timing, and really understood the nuances of what would drive interest in our specific home. He clearly knows what buyers in this area are looking for and helped us position our home to maximize appeal. His strategy was spot-on, and we felt confident at every step that we were in the hands of someone who truly understands how to optimize outcomes for sellers. What also stood out was Alex's strong network--he knows the local agents and was able to leverage those relationships to connect with motivated buyers early in the process. Thanks to his efforts, the sale went smoothly and exceeded our expectations. Highly recommend working with him if you're thinking of selling in Los Altos or the surrounding area.

I purchased my current home with Rainmaker about a decade ago! Alex paired me with the right…read moreperson on his team to work with. I always felt I could go to either of them with questions and concerns. Through the years, we've stayed loosely in touch. Recently I asked Alex his thoughts on a second property, sharing my concerns and parameters. He had/has really good ideas, has experience with handling different situations, and I didn't/don't feel at all pressured to purchase. When it comes, hoping the second time goes just as well!

Nicole and Carol are a great team and we highly recommend that you choose them as your trusted real…read moreestate agents! We started working with Nicole over two years ago as a referral from a close friend who spoke very highly of her. As first time home buyers, my husband and I were basically clueless and had no idea just how complex the Bay Area real estate market is. Nicole helped us navigate these waters with ease, and educated us about the complexities of disclosure packets and purchase contracts well in advance so that when the time finally came, we'd be familiar with such detailed documents. Pre-covid, Nicole spent an entire Saturday driving us to houses in various neighborhoods so that we could see what different cities offered and to help us narrow down our home search based on what we saw. We also attended several open houses together and she always kept an eye out for homes that fit our criteria and attended broker tours on our behalf. We also continued working with Nicole throughout the pandemic and experienced first hand how the original interaction model had to change. Without any open houses, I felt like Nicole had to pour even more time into our search because covid policies required individual appointments to view each home. Nicole was patient with us as we viewed what seemed like 20+ homes during a nine month period. She is respectful of your opinions, but will also share her professional opinion when requested. We ultimately found a home and throughout the entire closing process, not only did Nicole help us, but so did her team. We were in the best of hands and there weren't any hiccups. Together, this team guided us every step of the way with constant communication. DocuSign was used to electronically sign all documents and keys were left in a lockbox when the home was officially ours! In fact, with their help, we were able to close a week earlier than expected! As you can tell, we obviously spent a lot of time with Nicole (she was stuck with us for two years!) and we enjoyed every minute of it. She's great to be around and extremely insightful. Finally, I want to share a story from when my husband and I first started going to open houses a few years ago. When we told other agents who our realtors were (we just would say "carol and Nicole") and they *always* knew who we were talking about. Nicole and Carol have created a reputation that is built upon trust, professionalism and extensive market-specific knowledge.

I'm a first time homebuyer and had the best experience with Nicole who helped me purchase my first…read morehome. I was working with a different agent previously and it was not a good relationship, but switched over to have Nicole assist me after recommendations from people at work. Nicole was super patient and took me around to view multiple listings on our first appointment. She was super knowledgeable about the area having more than 20 years of experience. She also walked me through all that I needed to know as a first time buyer, and quickly built trust and made me feel comfortable with her representing me. At every step of the process, she personally walked me through it, explaining to me what all the documents in the housing disclosure package were for, and what I should be looking out for. Most importantly, she was always on my side. Nicole and Carol work together as team and I can't recommend them enough! I will definitely be working with them again in future!

Another update with 5 stars, again!…read more This complex was built in the early seventies, and although the condo I rent came with major upgrades when I moved in almost five years ago, things still happen. For a while, the upper panel on the white Maytag over-the-stove microwave kept falling off, and I kept reattaching it. Then the day came when I could no longer reattach it. I logged a support request. Soon, Fernando Vazques texted me, asking for the microwave's serial number. I took photos and texted them back to him, and in the process, I learned that the appliance's manufacturing date was January 2004. So it was over two decades old, but it still worked great if not for the panel falling off. I thought they would order a replacement part for that panel. However, it turned out that it would be cheaper to replace the whole microwave. Fernando kept me updated on the approval progress, the order from Lowe's, and the delivery. Once two guys from Lowe's delivered the microwave, Fernando coordinated the installation. One guy from Intempus came, installed the new microwave, and removed the old one; everything would have been ok if not for a large area of paint that peeled off the wall beneath the microwave. I sent pictures to Fernando. Several days later, David, a tech, arrived to fix the paint issue. I brought out all the cans of paint I keep in the outside storage shed that I found here upon move-in. However, none of that paint matched the color on the kitchen wall. So David went to a paint store and used their paint color matching machine (I hadn't even heard of such a tool before!) to find the exact match. He returned from the store and did a super careful job achieving the orange peel effect on the wall. He also went around the unit, noticed things, fixed them, and responded to my reports of minor annoyances. For example, he reinserted the large patio screen back into its railing, fixing the railing so that the screen wouldn't fall off again. He also gave me good advice on keeping the place in good shape and admired the many plants I keep outside my unit, which warmed my heart. There was definitely a silver lining to how protracted the microwave replacement turned out to be, in that David fixed things I didn't even bother reporting. I definitely felt I was in good hands with Fernando and David responding to my service request, and I know that if anything else needs fixing in the future, I will be in their good hands again.

I had a great experience with Intempus property management company as the tenant of the home they…read moreoversee. About two months ago, both toilets in the home started running continuously. I reached out to the property management team and I was really impressed with how quickly they handled my work order. They called in a plumber who found the toilets were older and the tanks have equipment that was corroding. They quickly got in touch with the homeowner and we had replacement toilets approved without any hassle or delay. I do my best to take good care of the property, but things happen, and it's reassuring to know the management team is responsive, maintenance issues seriously. I'd like to personally thank Manuel Gonzalez for his continued follow up with my work order

David Troyer and his team are truly the most amazing and efficient team we have ever worked with…read more Before meeting David and his team, we had encountered countless agents through many home showings and had worked with different agents when purchasing properties. Yet, we never felt that anyone truly stood out or offered something special--until we met David and his team when listing our home in Mountain View. That experience showed us the true value of having an exceptional real estate agent. The entire David Troyer team, including the wonderful and incredibly efficient Baidra, Ashley, Kristen, and David's partner, Mike Cabot, impressed us with their responsiveness, professionalism, and honesty. From the remodeling process and pricing strategy to the marketing plan, everything was handled smoothly and efficiently. We were extremely happy with the level of service and attention to detail throughout the entire process. What made the experience truly special, however, was David himself. As a leader, he is extremely knowledgeable, professional, thoughtful, and considerate. He always seems to know how and when to say the right thing, and he guided us through some very difficult moments with patience and understanding. He can be straightforward when necessary, while always remaining respectful and compassionate. When things did not go as planned and we ultimately decided to take our home off the market, many other agents might have become angry, disappointed, or even hostile. David, however, remained calm and collective. Instead of making us feel guilty about our decision, he genuinely tried to understand our perspective and make us feel better about it. He honored his word and put his clients' interests ahead of his own, even when doing so meant taking a personal loss. That level of integrity and character is incredibly rare. We have tremendous respect for David--not only as an agent and a leader, but most importantly, as a truly good human being. He embodies what those words should mean. We are incredibly grateful to David and his entire team, and we will remain loyal clients for any future real estate needs. We would wholeheartedly recommend David Troyer and his team to anyone looking for not just a great real estate professional, but someone who genuinely puts his clients first.

We happily recommend Mike and his team at Troyer & Cabot! We worked with them on the sale of my…read moremom's townhome after she passed away. The first meeting we had with them we knew this was the team to work with. They have extensive knowledge of my mom's townhome community of Cuernavaca in Mountain View. From day one, everything about managing the sale was so seamless. The staging that was done was incredible (thank you Emily - from their group!) and after one weekend of open houses, the townhome had many offers, well over asking. The best thing about Mike was that he is so personable and nice, extremely good at communicating and was so patient with our many questions during the sale process. Without a doubt, if you need a realtor in their area, call the Troyer & Cabot group!

I was renting a 2br unit in Brookdale Apartments, which is managed by ACCO. I wrote a very positive…read morereview for Brookdale: http://goo.gl/JelHXm Overall, I'm fully satisfied with the responsiveness of the parent company, and the way they address the issues related to leasing. I had an arguable case with Brookdale after I left the unit, and ACCO resolved it really gracefully.

I have lived in two of the properties managed by ACCO. The first had a slew of property managers,…read moresome of whom were better communicators than others. The strength Newport had was keeping community members abreast of goings on, had an on site maintenance person, and friendly grounds keep staff. This lead me to choose a second ACCO property to live in where I had a completely different experience. This one had worse communication practices and I felt a lot less secure on the property because community norms differed greatly. Attempts to contact ACCO during each tenure were as awkward. I am not sure if some communications were copy edited or if the sender assumed readers needed big font to read the message Also, the inconsistency with virtual vs printed out communication practices felt weird. They want everything done on the portal yet can't email end of lease paper work/ make it available on the portal? I imagine they take advantage that as a Bay Area resident means one has to accept bad managers because of the housing market here. However, not every is a tech HRP who lives at work. Some are trying to live safely at home. The stars are for the work of the groundskeepers on site. The staff who fix things and keep the vegetation alive is what one pays for living in these properties Not sure if I would recommend these properties to single professional females (who, overall, are the best tenants to have)

I had an encroachment issue, and contacted Chris about doing a survey to get a clearer picture of…read moreexactly where the problematic boundaries were. He got back to me right away, and in the preliminary investigation he did in order to generate a quote, he found a survey the neighbor had previously done, forwarded the map from that to me, and hinted that I probably didn't actually need to do another survey. Super helpful and professional! If I ever do get a survey done around here, Coppens Land Surveying will definitely be my first choice.

Honest and professional! I had a great experience working with Chris. He walked me through the…read moreentire process, answering many questions via email and over the phone. He is thorough and transparent, so I would highly recommend others to consider working with Chris!

We lived for 4 years in a terrific Summerhill rental home in Los Altos Hills. Teri and Natasha were…read moreamazing. Responsive to all our requests. Helped facilitate several owner-paid home improvements. Extremely courteous and respectful about our privacy. They were a delight to work with from start to finish. The home had amazing views of the valley.

Teri is absolutely amazing. Her response is beyond professional. We understand that many things…read moredo not need to be attended to right away, but yet, she always does. Her experience in property management is undeniable. We had some bad experiences in the past with the previous management company, but I am guessing the landlord felt the same way. When Teri came onboard, it was night and day! AND she is also very nice and as sweet as the home grown honey she shares with us. She absolutely deserves her 5 stars!

I met Rosario when viewing this property. She opened the door for me…read more She was very patient and explained everything carefully. I ended up renting from her and she was the best, very understanding and caring. She was very detailed while showing the property. I would recommend her 100%. Good manager

Currently finishing filing with small claims court. They "lost" my pet deposit agreement and…read morerefused to pay it. Once I found my copy and submitted it they refuse to respond. I encourage you to file if they disregard any civil codes or refunds.