If I could give this place a 0/5 I would. I transferred to this location in February. My main…read moreconcern was closing the spaces in my teeth, and closing my gap. I've mentioned to the staff and doctor numerous times about my spaces, but all they said was that they'll take care of it at my next appointment( They never did.) They finally put a power chain on my upper jaw in order to close the gap ( either in June or July,) mind you I have two other spaces, and they only put it on the gap. My new orthodontist, told me that the power chain was useless in that position. I have been living with this ugly gap in the side of my mouth for months because the annoying staff does not want to listen to me, their client. I hate my smile, it makes me really insecure. I've wasted my time at this location. Due to Covid , the wait is almost two hours. My bracket broke one time, and I came in to get it replaced and they couldn't do it because " They couldn't use the air and water due to COVID." That makes ZERO sense. I have a bigger gap on my lower jaw because I was missing two brackets for two months, and guess what, they can use air and water now. I also tried to put my card on my account for automatic payments, but they mysteriously forgot, and they called me each time to pay late fees ( which I made them take off.) It was not until months later, that I had someone submit my card for automatic payments. That process only takes seconds, while I am on the phone with the receptionist (called numerous times) , but I guess they are lazy, and one of them has an attitude problem. I would've handled this in person, but I'm not going to make that long drive to Athens unless it was for an appointment.
The doctor is in the room with you for two seconds, and he's bouncing from room to room. This does not give him enough time to actually look at your teeth and give a good assessment. The doctor did not realize until AUGUST (6 months later,) that my mid line was off, like my teeth aren't even in the center of my face. They haven't tightened my wire, especially for my lower jaw, even when I ask. I also have a class 3 malocclusion and they've done nothing to correct it. If my new orthodontist can't correct it, I will turn to surgery.
I should've left months ago, but this was the only location that was close to my house. During my august appointment, the doctor stated something along the lines of " I see that you want to close your spaces." I have been asking for MONTHS to do so. They put in my notes that I need elastics, never got them. I'm paying thousands out of pocket, for terrible treatment. They don't look at the notes or maybe they don't write notes for my treatment. It's been 7 months and my teeth still look the same, nothing has shifted, nothing has changed, it looks ugly asf. My new ortho did my exam and she has to fix a lot of things, that is sad. I would assume the staff of this office has gone through enough training to be able to efficiently care for their clients, but I see now that that is false. The staff here is USELESS. I am really upset that my teeth has not changed within 7 months, like y'all need to go back to school, and also relearn customer service. DO NOT COME HERE!!!
