ABSOLUTELY HORRIBLE EXPERIENCE!!! My husband has been obsessed with airplanes since he was little boy, so I thought that buying a flying lesson would be the perfect gift for him. He was thrilled! He called and scheduled his lesson- he was told that weekends were fine, Saturdays or Sundays. He scheduled his lesson for 10:30 on a Sunday. Though the facility is about an hour away from us, my husband was very excited.
We left at 9:00 and arrived to the area at about 10:00. We could not find a hangar that indicated that we should be there and we couldn't find an office. We called the office number listed on the voucher 7 or 8 times, and were taken to voicemail. We each left 2 voicemails, which were never returned. Finally I googled Classic Air Aviation and found their Facebook page, which listed their suite number in a large office building near the hangars. The voucher we purchased didn't have a suite number listed.
Once we had the suite number, we finally drove back to the office (we had gone to drive up and down the street, to see if we somehow missed it). I left my last voicemail at 10:33, saying we were on our way back to the office. We got there at 10:41. A guy answered the door and said, "I was at the hangar." He didn't introduce himself (we later found out his name was Josh). He didn't apologize for not being there. I asked why no one was there to answer the phone He said, "there isn't anyone here on Sundays to answer the phone." I asked how people were supposed to find them if no one picked up the phone. He shrugged. I said, "wow, you really don't want to be here, do you?" He said, "I'm a Monday to Friday guy." I asked why my husband was scheduled on a Sunday then. He said, "I didn't do the scheduling." My husband said, "you just don't care, do you? You didn't even apologize for being late!" He said, "I was in the office at 10:29." I said that we left a message at 10:33 and that no one was there to pick it up. He didn't respond. My husband asked if he was the instructor who would be flying with him. Josh said, "yes. Do you want to go or not?" My husband said absolutely not. I said that we wanted a full refund and was told that we'd have to contact TravelZoo. I asked for written proof of what happened- he wrote down a bunch of excuses and lies ("I was in the hangar, prepping the plane," "I was in the office by 10:29," etc.) Luckily, I called TravelZoo, told them what a horrible vendor Classic Air Aviation is, and they refunded our money in full.
I cannot believe how rudely we were treated. We drove an hour to get there, only to be treated like a huge inconvenience. After we got home, I called and left 2 messages for the owner to return my call, he never did. Completely unprofessional, disorganized, disappointing establishment. I have been sharing this story with everyone we know who is interested in planes, to ensure that they don't give their money to these rip-off artists.
DO NOT BUY VOUCHERS FOR THIS COMPANY! read more