Having bought several cars from here for myself and my wife over the past 25 years, I think I am…read morewell qualified to say that if you are looking for a used vehicle, at least check them out. The owners, sales staff, mechanics and others who work for the company are second to none. You may think you can by cheaper elsewhere, and I am not denying that, but I would say it is is worth paying the going rate, rather than a knock-down price, for the comfort of an excellent after sales service.

One of the best used car dealers - been around for over 25 years and still family owned. They…read moreonly sell cars traded in at main dealers - they never buy at auction unlike most other second hand car dealers. Like the other review says - they have very high standards and the cars are pristine. I bought a used Yaris last year and it has been superb - not a single issue, lots of main dealer service history and superb inside and out. Not always the cheapest but you get what you pay for.

Absolutely terrible service from start to finish. 1) Booked…read morea service and MOT online, despite confirmation email; Right car stated this was never booked. 2) After organising a courtesy car, the service desk stated this also was not done, and failed to provide one leaving me stuck with two children. 3) The service department lost a rubber protective seal from the charging port (electric car) and when I complained, they stated it was never there to begin with. 4) Right car sent a text at 4pm stating the car was ready to collect, but when I got there at 5pm it still was not ready. There has been a complete lack of professionalism at each contact I've had with Right Car, and would absolutely recommend going farther afield to a more reputable garage if you need to use a Renault main dealer. York and Lincoln are both good options if you specifically need electric car servicing.

Sales person blatantly lied to me when selling me a car. Mot previous advisories I was told had…read morebeen done and this was confirmed by a new mot which had no advisories. 3000 miles later the previous advisories reappeared on a new mot from the same mot station. When challenged by hand delivered letter no response. Also had a service done prior to mot and car failed on 2things that should have been checked under their silver service policy

The dealership are misleading and are money grabbing. We was not allowed to view the car until it…read morewas out of the preparation workshop. We dealt initially with Joe at the Grimsby branch who confirmed we could not negotiate a price until he had the car as it was based in Hull. We decided to go with Hull as the process would have been quicker and to be able to view the car, but could not go until, as mentioned, it was out the preparation workshop. I should have had alarm bells when Steve at Hull branch called me up and started going on about a curtsey car and that one would not be available, this had never been discussed and we had not stated that we needed it, as we did not. When I questioned what he was talking about the call suddenly dropped and I then had to call back for an update on the car?! We arrived at the dealership at 11am as previously agreed between 11-11:30 and was greeted by Steve shouting across the carpark in his casual clothes "that cars sold love" my husband then stated we were there to view and possibly buy the car, Steve then replied with "well your early arnt you". He then proceeded to tell us he had written down a random time of 1:30 (clearly missed a 1 off!). We had our 1 year old son and was told to wait and "make ourselves a drink". The place its self is not great either. I used the facilities when we arrived in the morning and the bins were over filing no hand soap and not very clean. His co worker, who was very helpful, arranged (when we asked) a test drive. We checked the MOT on line and an advisory came up that had not been fixed. If I am honest the branch did nothing at all to sell the car apart from show there incompetence. I asked if the price of us having to get the advisory addressed could be taken off the price? Steve then became quite defensive, abrupt and quite rude, told us no that was the price pretty much take it or leave it. When we explained the conversation we had with Joe in the Grimsby branch his response was "well I am not Joe and we will not be moving the price". He also confirmed that the 2 branches although under the same name do not talk to each other so please do not think that they communicate to each other and make the same mistake as us. We had to ask to speak with his manager 3-4 times before he went to get him and then obviously explained his version of things so when he came out he was also on the defence and his words were "we do not have to negotiate on anything". Another customer in store actually said to us whilst he was getting his manager "they are all nice in here to you until you have questions, which is why I have come for a chat and not brought my car with me" so even thry saw the lack of customer care given! So now we have to pay out around £600 to get the advisory done. Customer service was shocking I wanted to leave it purely through the lack of customer care. I have to say this is one of the worst experiences I have had which really saddens me as it took the excitement of a new car out of it. So would not recommend to anyone. We truly was very upset and disappointed with these as a company.

Where to start. First the 1 year warrenty you can take out if a rip off. My wife and I bought a…read moreford Focus estate TDI. high milage but was told full history and looked after. It broke down shortly after buying it. £200 bill as it was just outside of there 30 day warrenty. then we kept spending money at it. Ok after several years of still owning it.. I am still surprised to find surprises!!! yep BE CAREFULL!!! if given non original keys... BE CAREFULL! I found out that the original key was taped with duck tape to the alarm censor.. so that the after market key could work.. you wouldnt know better!!! my advice is this ... STAY clear.. If anyone from fleet direct wants to comment or persue this in court.. YES PLEASE!!!! my experiance has been horrible... I wouldnt recommend them to my friends or foes.