Early for a show at the Senator on a recent Saturday, I stopped at Clarks for a burger and draught. It was packed at 3:30 PM, not exactly lunch, or dinner, time. Service was quick and courteous, quality high and value exceptional, especially by Baltimore standards. And the place is clean.
Clarks seems to avoid the arrogance and disdain for their patron's intelligence afflicting so many, probably the majority, of Baltimore's restaurant owners.
Steering clear of the "charge what you want, what do they know" mentality, Clarks operates a first rate store, charging $8.50 for a very good burger and about $6.00 for excellent drafts from an excellent list of choices. On a like menu in so many places, $12.50 seems to be the base. And people here simply pay. Why?
Maybe its the ingrained Southern sense of simpatico that people would rather walk away than raise a stink, but they do themselves and the restaurants a disservice.
Allowed to simply do what they want, how can they get better? They can't! Name six top notch restaurants in the city that can compare to other cities in quality and value. You can't.
Yet, prices at some restaurants in the city are at New York levels while delivering, in many instances, about 50% of the value. Why do Baltimoreans continue to take such overbearing treatment? Good manners can take a leave when you are being taken for a fool.
And the arrogance. I don't know where it comes from. Arriving 15 minutes early for dinner at a popular wine store/restaurant, we, a party of 5, were kept standing while the host, after noting that we were quite early?, fiddled with his pencil and walked around. The room had 16 table and 13 were set, vacant and ready to go
When I asked why we were still standing, he said that he wanted to make certain that the tables were perfect. I'll take a chair over perfection any day. When I assured him the tables were fine, at least by our standards, he deigned to seat us. How does that behavior come about?
The single time I ever saw arrogance that did not rankle me was with Muhammad Ali. That kind of greatness should be allowed some perks. So, until entrepreneurs in Baltimore achieve the greatness of Ali, let's hope they settle into the real world and stop thinking that everyone who comes to their place is a moron and be grateful for the patronage. Baltimoreans need to be less patient with restaurant owners with their hands on your wallet, that are legends in their own mind and root for those who actually have a grip, like Clarks.
Advice to any would-be Baltimorean restaurateurs; spend a month in New York and visit at least twenty of their restaurants; dives, burger joints, lunch joints and a few Batali/Bastianich restaurants and learn. Taking special note of how much they value their customers. If you are serious about learning this business, it will be the best money that you will ever spend.
And in not one of those places will the server approach you saying, "Hi guys, I'm Crystal or Brad or whatever, i'll be takin care of ya tonight", nor will they kneel at your table! read more