My husand and I spent a couple days in Sydney, Cape Breton (we left yesterday)…read more Our room was nice. We had a view of Sydney Harbour. There are less expensive hotels a couple kms away on Kings Road but we wanted to stay downtown. WIFI is free as is parking. There are two restaurants in the hotel ... the Crown & Moose Pub (we had supper there last night) and the Highland Mermaid (we had breakfast there this morning ... it was okay but pricy). There was a cruise ship in dock yesterday ... we could see it from our room. When cruise ships come into town, there are lots of shops next to it that open if you are looking for local crafts. This was a nice hotel. We booked online and got a rate of $134 which was good for a Delta. I'd stayed here again.

Disappointing Stay - Holiday Inn Sydney Waterfront…read more My wife and I hadn't been back to Sydney in nearly 40 years, so we were excited to return last weekend to reconnect with friends and family. We booked our stay through HCI, using some of our points. Unfortunately, the experience was disappointing from the start. When we arrived, our room wasn't ready. That was the first red flag. The lobby furniture was noticeably worn and tired-looking. Once we were finally able to check in, we noticed smudged paint around the door and wall of our room. Inside, there was a gap between the hallway carpet and the tile in the suite -- signs of poor maintenance. Still, we decided to stay. That's when we discovered that the toilet didn't work. We contacted the front desk and were told the maintenance staff was unavailable -- and that we'd need to use a plunger ourselves. Seriously? No one ever showed up, and no plunger was provided. We were forced to use the lobby restrooms, which were in even worse condition: stall locks broken, sinks that didn't drain, and stained porcelain everywhere. We informed the front desk that we had lunch reservations and would be returning around 1:00 PM. We asked for either a working toilet by then or a new room. We also made it clear that if neither was addressed, we would not be staying another night. This is not the level of cleanliness or service I expect from Holiday Inn or IHG. I tried to find a way to contact Holiday Inn or IHG directly to provide this feedback, but had no luck -- so I'm sharing it here. Hope this helps others. If you do stay here, lower your expectations.

LOVE this place! I wanted to live there! Very clean and beautiful. Right on the boardwalk. My dogs…read moreand I walked the boardwalk every day, a bunch of times every day. I don't recommend walking in front of the hotel with dogs on the sidewalk though. The grass isn't cut, and there is trash and who knows what thrown in the long grass in front of the hotel. Loved the bed, the pillows, the soaps and the staff. We enjoyed this hotel so much. I could see the Big Fiddle at the dock from my window! So wonderful to watch the glow on the water change over the course of a few days. Morning, afternoon, evening, night. This place is also very central to many good places to go - like the Governor's Pub across the street with live music every Saturday night. And the Cidery a little ways up the road - live music on Sunday nights. My dogs and I enjoyed our stay very much. 100%. Loved this place. Hope to go back some day. ALSO - it was interesting to stay here for a few days and see how the port changes when there is a ship in the port or not. How busy it can get, how quiet it can be, what the locals do differently when there is no ship in port. It was all very interesting in early June, 2024.

It was an excellent room, great view, great location and very clean. Not to be a negative Nelly,…read morebut small things can make a difference . There was no decaf coffee in the lobby, as well as no tea. I was invited to purchase decaf the restaurant by two staff people that had a thin smile on their faces. The regular coffee kept running out at the free coffee station. I know petty but passing through for one night it can make a difference. Parking was $15, that's on me for not reading the fine print, but I booked this room thinking I was paying for upgraded services. It was the highest rated hotel at the time. Speaking of upgrades, if the front desk is upgrading a guest maybe not announce it loudly, such as the Skyline room with free room service. Observing this guest and feeling stung by extra money out of pocket for the parking fee and the lack of decaf based on a medical issue felt punitive. I don't understand why the God in heaven or the computer algorithm chose this fortunate guest and not me. I wouldn't feel this way had the parking fee and the coffee service had been handled in a professional manner. All in all a fantastic room clean, spacious, quiet 10+. Service, 5. Management ,do better, not everyone is putting their room on an expense account. The little things make a difference, thin smiles and annoyance with guests is noticeable. Signed, a jittery, caffeinated, and possibly petty American with a high blood pressure issue. PS the shower handle is broken in 605. Thanks

Short Stay, Great Staff (50% of the time)…read more After checking in with a extremely friendly and courteous desk clerk for the first night of my stay. I arrived at my room. When first entering the room the immediate entry way felt crowded as I was met with a half kitchenette (bar fridge, microwave, coffee maker). The counter as well as the assumable electrical panel in the book that is the kitchenette are definitely dated and worse for wear. It appears to have chew marks(?) on the counter and the electrical panel(?) Bares a outdated bulky metal cabinet. On the kitchenette is also disposable cups and hidden away from the coffee maker is a couple of coffee mugs. As I turned to the bathroom to ensure it was cleaned properly I found the usual amenities (shampoo,conditioner,soap). One of the bottles had some sort of stain type goop(?) On them and the bathroom door appears to have lost a fight to a blunt object as just under the unused metal bracket is a fist shaped hole/indent. The toilet seat appears to also have chew marks on it (hopefully from a pet as opposed to a child). The shower curtain is not big enough for the shower and appears to have been cut roughly to fit onto the shower curtain rod as opposed to installed properly. The toilet in the bathroom is now considered low and NOT comfort height which is surprising as the bathroom appears to have just been redone aside from the toilet and the bathtub The bedding appears clean and inviting. The TV set for the room is perched on top of a very well worn out dresser with wear and tear marks as well as questionable choice of pulls for the drawers. This is also seen on the desk in the room as well. The TV set itself is a mediocre size for the room at 24" and is connected to the old style Coax cable so picture clarity is sub par for 2021. The dresser the TV sits on is too low to be able to enjoy comfortably in bed. The room itself was exhaustively hot when entering and the "air conditioning" unit is outdated and outputs no cold air, the bottom panel of it is hanging on by sheer will of the metal panel. The controls for the unit are easy and intuitive however useless to cool down the room. The wallpaper throughout the room is peeling at every seem (possibly due to the heat in the room). The ice machines (located on the 3rd floor and in the basement) one works (basement one) and one does not work at all. I advised one desk clerk of this and they had no feedback regarding the issue. (Maybe they were tired of hearing it was broken?) Due to covid19 and the ongoing pandemic the free buffet is not happening and they offer a "breakfast to go bag" at the front desk from 6-10am. While coming and going I noticed multiple times the front desk clerk not actually at the front desk but in the chairs in the lobby playing on their phone/handheld device. With barely acknowledged someone entering the hotel or leaving the hotel. I'll advise construction is ongoing during my stay so this review will have no bias towards construction noise during hours throughout the day or the visibility of the common areas and focuses just on my room itself and the interactions with hotel staff. All in this would be a higher scored review if not for the lack of upkeep and modernization done to the room itself.

A nice place to stay in the Sydney area for a few nights…read more I stayed there in early September 2010 for a wedding. Staff were genuinely friendly; whether it be the reception desk, cleaning staff or servers. This isn't anything fancy but it's a good room at a good price. I will say this: their air conditioning is outstanding! It was a hot and humid weekend and we had the AC cranked to balance out the stuffiness of formal wear. They have a small pool which is quite enjoyable. Probably good for kids. The hot tub is great; very large and not so hot you feel like you're in a lobster boil. The restaurant facilities? I had their continental breakfast. It wasn't anything to write home about but it filled me up. We had a brunch in their dining room for the wedding and food was good. I'd stay there again.

Lovely place to stay. The staff were friendly and welcoming and the rooms very clean and…read morecomfortable. If you stay be sure to have breakfast in the Mariner restaurant and try their fish cakes! Yum! Will definitely be returning.

If no stars were an option which is probably the rating they deserve…read more One of those hotel/motels that probably rents by the hour, extremely overpriced but there aren't many choices here.

This is a budget motel for the frugal traveller. The exterior looks a bit shabby but my room was…read moreclean, the bed comfy with clean white sheets, and everything (A/C, toilet, TV) worked. Staff is friendly and helpful. It's a little off the highway so it's very quiet at night, and I got a good night's rest. My only complaint is due to the large number of guests, the hot water in my room struggled and it often went back and forth between scalding and icy. Free breakfast buffet had an assortment of typical fare as well as spring rolls. However, I only had coffee, so I cannot comment on the food but it looked nice. I would definitely consider using this place again should I find myself back here on another roadtrip. It's also very close to the NFLD ferry terminal.