Made an online appointment a week prior to get my mom's ears pierced and even received a follow up email confirming the appointment. When we arrived, we could not understand the employee on duty (some jibberish about the wifi). The employee was nice, but I could not understand her as she kept babbling about something with their information. When I asked her again what the issue was, she explained more clearly that something was wrong with their wifi and they could not take down my mother's information manually for the ear piercing (they fill out the info on a tablet). I wish they would have taken the time to contact us to let us know as if this would have been the sole purpose of driving here I would have been really pissed. Luckily, there was an ear piercing kiosk right in front of Claire's (how ironic) and we were still able to get my mom's ears pierced. read more