I took my granddaughter here to get her ears pierced. We were told that she would get a free pair of earrings each month and that I would get a coupon in my email. The first month I didn't receive any coupon. I went into the same store and they said they could give me the first pair but then I had to call customer service to have it fixed so that I get the coupon in my email. The employee also said that either my email was wrong or sometimes those emails go into junk emails. However I continuously receive their emails with $5 or $10 rewards so that isn't true. I called customer service twice and had to leave a message and didn't receive a call back. The third time I called I just waited 10-15 minutes to speak to someone who said she fixed it and I should get the emails now. However I am still not receiving the emails for free earrings and I check my junk mail as well. I still receive the rewards emails though! Each time I take my granddaughter in there I spend at least $50 on junk. I will be boycotting Claire's and telling friends and family to boycott them as well. They do not keep their word as advertised! DO NOT SHOP CLAIRES! read more