I was so disappointed in this jeweler. I felt insulted by their comments (in front of the whole…read moreshop) for of trying to ask about restyling or resize my vintage ring. Also, I wanted to change out one small (inexpensive ) stone pendant for another (which I had with me)which the salesperson commented, "that's not going to look good"-did I ask their opinion? It took 3 days & $25- why I let them bully me -I don't know. I was challenged on my requests & made to feel like what I was bothering them. Your store is not that great & your service is selective apparently & unfriendly, I've never encountered such arrogance when you could have had a potential future customer....never again. I went to Layla's on 95th, the next week & spent money & was treated with respect & a positive attitude.

Untrustworthy when it comes to repairs and sizing. Gold is expensive right now so be aware of your…read moreprecious gold jewelry being altered by this Jewler.

This jeweler is an absolute pleasure to do business with!! Everyone behind the counter is so…read morefriendly. You will feel like you are family the moment you walk in. Their inventory of stunning diamonds and gems is extensive! There are gorgeous wedding and engagement rings, as well as gifts for your mother or girlfriend! They also have a very complete Pandora line! Every time I do business with these fine people, I leave as a happy customer. Although their expertise lies in their astute knowledge of diamonds and gems, they will also gladly change a watch battery, or size a watchband. A full service jeweler that prides itself on excellent customer service!! I think they are the best!

Wonderful family business who created the ring of my dreams!…read more The women in my family have been coming here for their engagement rings since the 80s. I knew I had to have mine created here too. My mom was in the process of redesigning her ring for her 20th wedding anniversary and gave me her marquise center stone for my ring. Odyss was a joy to work with throughout the process! He understood what I wanted and brought a beautiful ring to life. I get so many compliments! Will definitely be back for matching wedding bands.

Hands down the best gold shop in all of Chicago ! I've went to many other stores and no one…read morecompares to cleopatra jewelers. The people working there are every honest and kind !

100% recommend this place for all your high-quality gold! They are the best I have ever dealt with!…read moreAmazing outstanding professional service!!!!!!!! Cleopatra is the only place I will ever buy my gold from. They are honest and fair, and are extremely respectful ‼

A customer for life. What Yasini Jewlers did for my family during a difficult time was incredible…read more They did 4 custom pendants, added a beuatiful letter and shipped everything so quick to ensure we received it in time. I am now a customer for life!

Every Yasini location has provided me and my family with nothing but top notch customer service…read more Today we worked with Jena at the Bridgeview location. Jena was extremely knowledgable about their inventory and gold in general. She listened to our wants and guided us towards similar items at different price points. Checkout was streamlined and quick. On this particular day, we stopped by no less than 5 different jewelers in the area. Yasini had the largest variety of EVERYTHING you could imagine.

They are always so wonderful and helpful!! They go out of their way to accommodate. I wouldn't go…read moreanywhere else. Thank you Sam & Sons!

First alteration: 2 pieces, resizing and replacing stones. $500-ish. When paying, agreed to pay 50%…read morenow, 50% later. Staff then charged whole price seconds later by mistake. No big deal, just a mistake, didn't complain just asked if this was correct and they fixed it. Order was later than expected, had to call to check up. Alterations done were good, but wife was present to try on the ring and it needed resizing. Asked for this to be done, expecting to pay, was told that first resize after other work is done is free. Got a receipt that shows this. The owner personally said this. I verified again with another member of staff as I was paying the remaining balance on previous work. Yes, first resize is free, I'm told. All conversations polite and happy at this point, on both sides. Almost a week later, when the ring is due to be returned the next day, I get a voicemail explaining that the resizing is not free, but rather $75. Also, they were going to be late finishing it. I politely explained that I was told, and had a receipt showing, they said this alteration was free, and that getting a price switch and a delay after they held onto my ring for a week is a bad look. They were firm on the price having always been $75. I suggested that I'm willing to pay that, but unhappy, and would be looking elsewhere in future. All polite but firm on both sides at this point. This apparently set them off - as I was told I would have to wait on a call back from the owner. The owner called me back a few minutes later, and was immediately hostile. "Why don't you just come in and get it resized somewhere else. Why would anyone think this was free? Do you work for free?" When I tried to respond to clarify that I wouldn't have expected it if I wasn't explicitly told so, I was loudly talked over and condescended to further. Naturally I stopped being polite at that point. I went in to collect my property, and asked to speak to the owner after the ring was returned, and he was equally rude and condescending throughout about the idea that I'd believe someone who said it was free. I'm still holding the receipt that says the work is paid for at this point. This is the same owner who had, a week ago, cheerfully told me this was free because they'd just finished work on the ring. I'll admit I wasn't polite at this point either, because I do not appreciate being lied to or scammed and then gaslit about it, and this wasn't a worker who had no blame, but the owner himself. If it had been merely the mistake, I would have been disappointed at the unreliability and would have sought future work elsewhere. If it had been an adjustment in price based on unexpected extra work, that would have been fine. But this store will make errors that cost you money, and then mock and gaslight you for asking them to correct the error. Oh, and I was loudly informed in the middle of the store with other customers present that "In the 20 years the store has been in business, they have never had a single problem before". It was at that point I suspected the owner might not be entirely honest. I have attached a receipt with personal information redacted which shows the work order and that all costs were fully paid. This is the receipt I was handed when I made the request for the resizing, and I was shown the place on the receipt where it shows it was fully paid as the receptionist admitted the receipts are a little hard to read. Given the dishonesty so far, I am looking forward to the story the owner offers in the reply below. I expect he will not be as honest about his own flaws, as I have been above. Highlighted on the receipt are the total prices for the previous work done, the amount paid at the checkout when the resizing was accepted, and the remaining balance on the work to be done.

Buyer beware. They'll sell you a product but they "don't buy their own products back". That alone…read moresays so much about the services & company.

This is my first time visiting this Jewelry Store, I've passed it several times and noticed it but…read morenever stopped in. Today I did go to Lyla's to get a diamond set back in to my wedding band. Lyla the owner was very hospitable, accommodating and easy-going. They had nice selection of engagement rings, wedding rings, and anniversary band. I will definitely return and purchase some ice for my honey.

Michael is amazing! He made my dream ring come true with helping me design something unique and…read morebeautiful. I have some amazing jewelry I have gotten over the years from here. Service is top notch and the price is right! Do yourself a favor and make an appointment to go see what Michael can do for you. Promise you won't be disappointed!

Awesome jewelers!! Len is the best!! Purchased our wedding ring there and then added another…read more another band. Excellent quality and reasonable prices! Highly recommend.

I won a giveaway from Turmousaya Jewlery in summer of 2023 and I was in Chicago this past summer…read moreand was told I can pick up the prize from the giveaway. I walked into the store and was treated with such kindness! Mahmoud was very kind and very helpful. The necklace I won was very very beautiful and I am genuinely so excited to wear it! Without a doubt I will be recommending this store to everyone in the future. 10/10 recommend.

It's a family business and customer service is the great. They will give you the best reasonable…read moreprices compare to other Middle Eastern jewelry stores. They are honest and care about their customers. I will be the loyal customer of them now.. I highly recommend this place to any jewellery lovers!

Bought a Gold necklace from this place and found out the Gold knuckles was a fake. Worst place to…read morebuy jewelry they will steal, sell you fake products, and over price you. Don't waste your time or money to this place. If i could i would give NO stars to this place.

Amazing. Got my necklace from there. Always helpful. Will…read moredefinitely be going back! Great place

This jewelry store is amazing ! Not only is Lori an amazing host/ owner , her staff is wonderful…read moreand outgoing as well ! If you're in the market for something beautiful for yourself or sweetheart, this is the place ! Lori has everything from fine jewelry to over the top beautiful costume as well as special boutique items for special occasions ! Beautiful jackets, accessories def worth a peek . If you stop by say hi to Lori , a neighborhood legend with an outstanding personality . Located conveniently next to palos golf on southwest Highway... this store is a neighborhood staple . We love you Lori!!

Lori bought some gold off of me and repaired some jewelry at a very fair price. Pleasant to work…read morewith and beautiful store and very nice jewelry.