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    Claimlink Jewelry Replacement

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

    Services - Claimlink Jewelry Replacement

    Jewelry repair

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    8 years ago

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    Leonardo Jewelers - Official Rolex Jeweler - Leonardo Jewelers - Metuchen, NJ

    Leonardo Jewelers - Official Rolex Jeweler

    (55 reviews)

    $$$

    Wonderful experience all the way around. Excellent staff, happy to discuss watches and show me…read moreanything I was interested in. Watch came back from service in perfect working order, I'll be entrusting all of my timepieces to them in the future.

    Do you remember the worst time to buy watches in modern history? Well Leonardo Jewelers does, and…read morethey do not want you to forget it. Came in to get something for my birthday this week and look at higher end watches including Rolex for a big milestone I have at the end of the year. Well comes time to just LOOK at the Rolexes and was just told a flat... no. Not "Sorry, not right now, would you like to set up an appointment to view?" Not, "Well we can't show them right now, but if you want to talk about them we have an associate with knowledge on them!" Just.... no. Never walked out of a store so fast in my life. They're acting like it's the post COVID boom and it's somehow a blessing on their end to sell you a $10k+ watch. I was more than happy to continue a purchase history and play their games, I was looking at an $11k Grand Seiko if they let me even *discuss* the gold Yachtmaster on Oysterflex (not even a super desirable one) I had my eye on for December. But thanks to their, umm, "business practices". I was able to go home and see the same Grand Seiko, unworn, for sale online at $8k so I guess I should thank Leonardos for saving me three thousand dollars? If you want to know *exactly* what they think of you, ask what their used Rolex two tone Root Beer that they have for sale will cost you. Then ask them why they also sell a brand new one for thousands and thousands cheaper, they just won't sell it to you. Because you're nothing to them. A watch enthusiast who actually enjoys the watches and will cherish them for a lifetime gets shown the door. You need a 6 figure buying history of the junk they can't sell to even be visible in their eyes.

    Tiffany & Co - The front of the store

    Tiffany & Co

    (10 reviews)

    $$$$

    Today, I had one of the worst customer service experiences of my life at the Tiffany & Co. in Red…read moreBank. I went in to exchange an online gift and asked if the remaining balance could be returned to the original purchaser's card. The person who helped me, Nadine, initially told me this was possible. However, when we got to the actual exchange, she changed her story and said it couldn't be done. She also falsely claimed that it was the 30th day and my final opportunity to make the exchange which was not true. I had a valid receipt and was still well within the return window. Despite that, Nadine gave me no alternative solutions for how the exchange could be processed properly. Instead, I was issued a Tiffany gift card. When I asked to cancel or reverse the exchange, I was told it couldn't be undone. I also spoke with the manager, who offered no help. After leaving the store, I called Tiffany & Co. customer service, and without any issue, they told me the remaining balance would be refunded to the original purchaser's card and the gift card would be canceled. So why did I have to go through all of that at the Red Bank location? I walked in expecting a quick, respectful experience and left feeling misled, disrespected, and frustrated. Tiffany & Co. is supposed to be known for excellent customer service but unfortunately, this location does not live up to that reputation at all. It's clear the workers at this location are more interested in commission based sales than in genuinely helping customers. If you're making a return or exchange, don't expect to be treated with respect here. I absolutely do not recommend the Red Bank location to anyone.

    What's not to love about a Blue Box? This elegant building is a perfect setting to house such…read morewonderful jewelry. I recall when the store opened up-the young gals from Red Bank Catholic were agog looking at the rings!

    Claimlink Jewelry Replacement - jewelry - Updated May 2026

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