He is amazing! He can do it all! Jim is extremely knowledgeable about everything pianos. He sets…read moreup his appointments and shows up on time. He is great!

I have a 1960's spinet with broken keys & other issues. Had one piano tuner/repair tell me it's…read morenot feasible to fix. Jim fixed everything and tuned it in 3 hours. Great job and we are so pleased with his work.

Great experience purchasing my next piano thru Caruso Piano Gallery in New London, CT I could not…read morefind what I was looking for locally, so I began my online research and found it at Caruso. For the first time in my life I would consider purchasing a refurbished 1974 Yamaha 48" U1 Black Satin piano 1900 miles away. WOW. I wasn't sure I could do this, but proceeded after reading many great reviews and the four star reconditioning service with 21 point certification offered by Caruso. This included full cabinet restoration as well in black satin. And, after visiting with Richard Caruso thru phone calls and emails, I was sent a video demonstration made by one of their pianist of two I could choose from. I also chose the Piano Life Saver (humidity control) system to be installed by Caruso as well. So, my choice was made, the LS system installed and piano prepped for shipping. Thus, we started the process of long-haul from New London, CT to Denver, CO. After a delay in trucking service availability from New London to its first destination in Kentucky, the Caruso company decided to deliver a load there themselves. Once in Kentucky, my piano was in storage for a short while before it began its journey to Denver. Once in Denver, Caruso suggested delivery to my city of Colorado Springs using Keyboard Carriers. Working with Brittany Caruso, the whole process was flawless. My piano arrived at Keyboard Carriers in perfect condition and after a short wait they were able to deliver to my home. This was an experience that I would do again and I highly recommend working with the Caruso family. Thank you, CPG! My journey began on June 6, 2022 with delivery to my home on August 2, 2022 (not bad at all for a Summer delivery with long-haul shortages) Photos of my new beauty are below.

Purchasing a piano is, for most people, a once in a lifetime occurrence. So it becomes even more…read moreimportant that the store that you make this buying decision meets all of your needs- an adequate inventory of a variety of pianos, knowledgeable and professional sales staff, and a reputation for years of quality sales and service. Caruso's Piano Gallery meets all of the above criteria! Caruso's has a nice inventory of pianos, both uprights and grands. And most major brands are represented- Steinway, Yamaha, Bosendorfer, Baldwin, etc. They have both new and pre-owned models. The showroom is nicely laid out, and encourages you to sit down and try the pianos out. The sales people are attentive but not intrusive- if you ask for assistance they are more than happy to help, but if you wish to be left alone to experiment, they are just as glad to do that also. They are knowledgeable on the idiosyncrasies of the piano brands, but encourage you to decide which piano suits your taste the best. Pricing is competitive- in fact, it appears that their prices are better than some other stores. They offer financing and flexible payment options. Local delivery is included in the price, and delivery can be scheduled for as little as a few days out. I highly recommend Caruso's if you are looking for a piano. You can be assured that you will receive great service, as well as a great piano!

Excellent, kind and knowledgeable service. Needed a quick fix for a guitar and they were generous…read morewith their time and talent to help us out. Wonderful place!

I'll never forget the incredible experience I had at this wonderful store almost 3 years ago…read more It was 2020. The pandemic had just started a few months before and was still affecting daily life. During this time, when the anxiety and stress took hold I found the only thing that soothed me was music. As I realized that, I also realized how much I missed playing guitar. I had played when I was younger but gave it up and sadly moved onto other things and sold my guitars. I knew I wanted to buy another one and get back into playing again. One day in August, my mom and I were taking a Sunday drive around Mystic and decided to drive through a side road to avoid the tourist traffic on the main road. As we neared the end of the road, I noticed a building with a sign that said "Alpha Audio Works, Quality Musical Instruments". They probably sell guitars I thought. My mom also noticed the store and asked if I wanted to check it out. I said yes and we parked right in front of the store. It seemed a little dark inside and since alot of businesses were closed due to the pandemic, we thought maybe the store might be closed. I got out of the car to see if the door was open and it was locked. Dissapointed, I walked back to the car. Just as I got in and my mom was about to back out of the parking lot, we both noticed someone from inside open the door. It turns out that the right door was locked but the left one was open and luckily the owner was looking outside and noticed that we wanted to go in. We got out and he kindly introduced himself as the owner and welcomed us in. As I entered, I was so happy to see all of the beautiful guitars and basses on display. The owner Jim asked me some questions about what I was looking to buy and what kind of music I liked. He let me sit and try out a few guitars and let me plug into an amp. After awhile I picked out what I wanted and he let me put it on hold. I later realized that the guitar I picked was way too heavy and I went back a few days after and switched it out for a used black Squier strat that came with a small amp. It was only $150 altogether which was an amazing deal. Due to the pandemic, money was tight so I was elated that I would be able to get both a guitar AND an amp for under $200. I was so happy the day I took my beautiful guitar home and it has been my beauty ever since. I sadly haven't been back in over 2 years but I hope to go back at some point. The kind of customer service that Jim gave me that day was really special and I'll forever be grateful to him for giving me such a sweet deal and taking the time to let me try out so many guitars. Check this place out if you're looking to buy a guitar, bass, amp, drums, accessories for each of the mentioned instruments or audio equipment. They are very kind and knowledgeable and will take the time to help you out and answer all your questions. Thank you again Jim and Randy for my guitar and amp and for all the advice and help!

I'm leaving this review for a location and dealers who were incredible in the hunt for my upright…read morepiano. I had been to several piano stores, but the gentlemen here are no doubt the most down to earth piano dealers in the area. I felt that they listened to the type of instrument and sound I was looking for and did not try to sway me to their profit. Moreover, they take their time and do not rush you to pick something immediately. They realize its a savory process, especially if you are true music aficionados. The owner of Faust appreciates music, and keeps that integrity in their business. It is important to feel right when spending this amount of money. I have no regrets going with these folks, and you will not either! They have my business for years to come...

Steve was fantastic. Knew all the details of all of the pianos. I did not buy a piano because I…read morealready have a piano, but if I ever bought a piano I'd buy it from Steve. See you after I hit the powerball. Beautiful pianos.

I called to get a guitar set up at rhe new london store. Im terrible with names . There was a woman…read morethere who did the work. She raised the action to right where i wanted it. Did it for cheaper (much ) than the last guy i had work on my guitars. And had it back to me in less than a day.i was kind of shocked. A litrle worried on my way over there. But she did a great job. I hope she stays there for a while.. at this point in my life i should really know how to do some of this stuff for myself. But i dont .i would definwtly come back and have her do more work on my guitars when its needed. Actually, if they offwred like a class on doing your oqn basic repairs/ maintenance on guitars /bass i would definetly sign up for something like that. Anyway in the area theres not too many places left where you can take an instrument to get worked 3on so thanks for filling some.of that need.

I just visited this location the other day in July 2023 and wow, this store has the nicest,…read morefriendliest, most down to earth staff I've ever experienced in a Guitar Center music store. I live in NYC and I've visited a number of local stores and the employees pretty much ignore me most of the time even when I'm itching to spend money. I was greeted as soon as I entered the door and was asked if I was interested in anything in particular. I said I'm in town for the week for business and was looking for the cheapest decent guitar to play in my hotel room. The staff member gave me a quick tour of the used and new guitars they had in stock. He handed me a guitar cable, tuner, and a bin of picks and welcomed me to grab any guitar and plug it into any amp... and just ask if I needed any more help. Wow! I had the most fun I've had in a music store since... ever?!? I played guitars and basses in all different price ranges and got in my daily practice. These folks were the best.