This has been the worst tax experience I've ever had by far!!! I found Kozlowski & Associates after…read moremoving to Highland, IN from Chicago and asking for recommendations on tax professionals through the Highland Community Facebook page. Right off the bat, I feel as though they tried to bait and switch me for my business. When I stopped in to discuss becoming a new client, I made it very clear that I was looking to get my current taxes done (2021) and amend my 2020 taxes(2020 was the first year I lived in IN while still working in IL). (Attached the post-it that was written by their front desk woman, with the note of what was suppose to be completed.) Instead of being honest and saying they would only complete the 2021 taxes and that I would have to then myself be responsible for following up with them after April to complete my amended taxes; they took all my documents for both years. They called to tell me my taxes were ready about a week later. When I showed up to pay for my completed taxes; that's when they told me that the amended taxes wouldn't be done until after the current tax years deadline. Again, they failed to explain that the responsibility would be on me to contact them after April and bring all my document back in. It wasn't until I received a letter from the IRS about my 2020 taxes, that I gave them a call and was told they had nothing on file for me and 2020 taxes. Furious, because at this point, in this day and age why do I have to come down to an office more than 10x. So I bring myself and all my documents back down to their offices. Got a call saying they were completed, go to pick them up. They talk you through what you owe, if you owe anything at the counter then immediately take your payment for their services. Fast forward to 2 months later and I'm getting another letter from the IRS about money owed for my amended taxes (2020). I call them(K&A) and have to make another trip to drop off what I received. I do so, they call to tell me to just drop off my 1040-k, so I make another trip. I then get a voicemail from Bill saying I need to bring in copies of the check I used to pay what was owed. I don't understand why they don't have copies of what they filed. IT'S 2022, GET WITH THE TIMES. Also their carbon footprint has to be horrible, because while they clearly don't keep e-files, they hand you a bible of your printed tax forms once they've been completed. So I have two bibles from them that literally went straight into a safe once I got home. I went through all the documents that I was given from K&A, in total I was instructed to make 5 individual payments to the IRS, IL & IN. In reality; there should have been 6 payments. They failed to explain a Federal payment needed to be made on my amended taxes, then failed horribly to take responsibility for their mistake. All a very frazzled Bill could tell me was that my 1040-k showed that I owed the 6th payment. Bill, if you're reading this, if I knew how to read and understand a 1040-k, I WOULD HAVE COMPLETED MY TAXES ON MY OWN. Why of all the payments I made, under your instruction, would I miss one? At the end of the day, if you like vintage this place is just for you. They clearly have a very old school nostalgic way to do business. Including not taking responsibility for mistakes made on their part. Now I'm left to take both my 2021 and 2020 taxes elsewhere so the work done by K&A can be reviewed.

First off, I cannot express how happy I am with the services the Kozlowski family provides! As a…read morefamily run business, they have treated me very kindly and as one of their own. I've recommended my friends and family. One of the nice young men working there even brought me a water while I was waiting! Not too many places do THAT anymore! Personally, I hate doing taxes and I really don't understand what I'm doing when it comes down to it but I was able to have an appointment with Bill since I was a new client. Bill was very thorough and was able to address all of my concerns, leaving me feeling confident. We were even able to add a few expenses and credits to get MORE money back than my last tax preparer did. Praise the Lord! I also overheard a conversation at the checkout with another client saying they have been having their taxes and insurance done here for over 20 years, and she called Bill "Mr. Wonderful". To me it seems their reputation speaks for themselves. They make doing and understanding taxes a lot easier than trying to do them on their own and they're cheaper than the other firms in the area. They are professionals in their field of business and I will be shopping around for home and auto insurance with them now. Thank you K&A!!!

Highly recommend. I have known them since 2018 and Kirkwood is a very good place to do your taxes.read more

Hello, I have been having my taxes done with Kirkwood and Associates for the past 3 years , no…read morecomplaints. Needed taxes completed for 2025, and have not received a response within 2 weeks? Leaving texts and voicemails. I was told by the staff that no one in the office could do my taxes other than Nathan the son, and that authorization has to come from him. However no response from him at all. Still waiting??? So disappointed in this recent situation with them. Have to find a new tax preparer.

They have been doing my taxes for pretty much my entire work life. They make me feel like a part…read moreof the family. I would highly recommend the Schreiber Group.

I have been using their services for years. They are professional, reliable and accurate. They are…read morehighly knowledgeable and take a personal interest in your taxes. Highly recommend.

I've been going here the last two years and Jason is absolutely amazing. The first time going here,…read moreit took a little bit of time because he was getting all of our forms and IDs, but this year it went so smoothly. Would recommend anyone to this place.

They were great, finished my returns in record time, accurately, and for 1/4th the fee that I paid…read morelast year to have my returns filed inaccurately. I highly recommend them. Jason is the best!

State Farm has been the insurance company of choice for my family for, literally, generations. I…read morehave been blessed in my life to have NOT needed them very ofte. When I have had to make a claim, they helped me through the process and stayed in close contact until everything was resolved. I have called the office on several occasions just with questions and have always been met with pleasant, helpful, courteous , knowledgeable, voices, be it Jim Donahue or one of the others on his staff. Even though I'm pretty sure I'll never switch companies because I trust these folks so much, I have checked rates of other companies. Several of them. And time and agin I've been told my coverages and rates cannot be beat. I am very happy with these folks!

I have to take the time to do this review as the superb service received on a consistent basis…read morespeaks for itself and needs to be mentioned. We have had State Farm on 31st Street in LaGrange Park (Auto/Home & now life insurance) with Jim & Janelle for a long time. Janelle is outstanding with her expert knowledge, understanding and calmness. She has put a wonderful team together. I have and will continue recommending them every chance I get. Much appreciated.

I was referred to DTA by a friend. Jon, the owner was very professional, timely, and knowledgeable…read more He gave great details regarding my taxes. Prices are very reasonable & you won't just get a tax preparer, but a person who can give you good advice on future investments & endeavors.

Awesome!!!! Great experience! Recently got my taxes prepared by Kimi as well as some great tips on…read moresome upcoming business ventures. Very Very knowledgable and great service! I'm a permenant client now!!!!

I can't say enough great things about the professionalism and expertise of this firm. Over the…read morepast 15+ years I have moved through a number of tax "brackets", and with every life change Kimi Brown, one of the named partners at this firm, has expertly prepared my taxes!

We've had our taxes processed here for 5 years. They are super efficient, knowledgeable and…read morecourteous . Also affordable.

I normally don't like writing reviews but I thought I should share my personal encounter. As I read…read morein multiple reviews they are not lying Carlos is a great at what he does and is very knowledgeable the only reason I know that is because I have family members who still go to him after 20+ years and speak so highly of him. I can't say the same for the front desk people because that wasn't the case for me today! I was trying to schedule any appointment with my normal tax accountant yesterday but unfortunately he was fully booked then I remembered my parents always saying they wouldn't go anywhere else then with Carlos so I figured why not try Carlos i mean my parent known him for years even my sibling go with him and I never heard anything bad. I get on the phone and called the main number that's on his website yesterday hoping to get information and immediately encountered the most rudest unprofessional person, before I can even get a word out she immediately said we aren't taking new clients and hung up. I was in shock I let it go and went home for the day. Today I tried calling again this morning to get more information I was trying to be understanding maybe I called too late and they were leaving for the day. Maybe she had. A rough day I don know. After encountering the same rude behavior I asked if could speak to Carlos directly. She denied having that information like she didn't know it and didn't work there. How do you not have that information were you work? Weird! This time called me rude and hung up after asking a question. Anyways after communicating with my parents about what happened they somehow were able to find his number. I called the number and it when straight to voicemail! I sent him a message not to be entitled or anything like that just to be sure I was given the correct information because I was on the phone for like 10 seconds before hanging up and to be honest I thought he should know how his potential new clients are being treated! And from what I read here on review I'm not the only one getting treated like that. Sadly All I got from his response was I'm sorry good luck finding someone else. I was clear to me he didn't even care. I agree with the other reviews the front desk is your face of your business I would highly recommend training them on how to answer a phone. Thank you, good luck,