Unresponsive despite several messages I find this a problem with other similar servicesread more

Well I really tried to give them our business. Maybe they don't exist anymore…read more.. Filled in the web form with our needs two weeks ago. Nothing. Called. Nobody picks up but got an automatic message to send a text with a picture of our item. Sent text 2 days ago. Nothing. Disappointing.

We had a chair upholstered by them several years ago. The quality of their work is first-rate.read more

Mr. Shaw does beautiful work and gives excellent customer service. Our chair looks better than when…read moreit was brand new. I plan to have him do a second chair for me asap.

Providing Upfront pricing and what to expect in their process makes it easy to compare for factors…read morelike price and convenience.

At least a week ago I contacted them and sent a picture of the chair, as they immediately requested…read moreof me, but they have not responded.

We can't say enough about our very positive experience with Rainbow Upholstery in Wake Forest…read more From the moment we met Chuck, we were so impressed with his professionalism, kindness, and personality. We had a small repair job on a dining room chair leg which he fixed quickly and at a reasonable price. We were so impressed, we had him redo our screened porch outdoor cushions with both foam and material. Did a great job, helped with material choice, and we love it. You will not go wrong using Rainbow Upholstery!! //The Edwards-Wake Forest

Chuck & Team, We just want to thank you again for an…read moreoutstanding job! You took my late father's Tall Lazy boy recliner and transformed it into a masterpiece. We requested a date for it to be completed and you had it done a week earlier, so we could deliver it to my son before his birthday! He absolutely loved it! All of the special touch made it even better. Thanks again for all the hard work and care that you took with my late father's recliner. Also, the name of the leather was Jazz Collection - Hangin in Harlem. Shelia & Randy Bizzell cid:f_mst47gfb0

I had the pleasure of working with Amazing Upholstery on a sofa repair. The team was extremely…read moreprofessional and responsive. The sofa is sentimental to me and I am so happy that they were able to recover it so that it feels like new. The price was reasonable and much more affordable than getting a new one. I feel like they gave me exactly what I asked for and I will be recommending them to anyone who is in need of this service.

TAKE MY ADVICE AND DON'T USE THIS VENDOR. THE QUALITY OF THE WORK WAS AWFUL AND THEY ARE DISHONEST…read more I took them to small claims court and the judge ordered them to pay me $500. They didn't pay and are now in violation of a court order. I brought in three upholstered chairs and a sofa to be recovered, based on a referral and Yelp. One of the chairs was returned and curved piece of wood that formed the leg and the chair fell off the first time I tried to pick it up to move it. The the cover for the back was crooked and Raphael said he didn't know how to fix it. I got out some pins and showed him how it could be done. He took it to fix it and I haven't seen it since. The fabric around that arm was puckered, but he used so much glue to reattach it I'm afraid the if I try to have the wood removed it will destroy the chair. I had 2 other upholstered chairs. First the back covers were to small, then they were too big, then they were different lengths. The biggest problem was the sofa. Thsere were numerous problems. Every time I pointed out a problem Rafael would say, "That's a problem and it should be fixed." The cushions hung out 4" beyond the frame and beige zippers were used with dark grey fabric. He explained that the overhand happened because the stuffing should have been replaced. I told him that since I'm not a professional, I took his word for what was causing the problem. I asked why the people working on the piece hadn't told me about this problem, because if they had I would have immediately authorized them to replace the foam. He said some of the people who do the work are better than others, and my work had been done by the less competent people. I asked if he could have the better qualified people redo the work. He said this was not possible because the more competent people wouldn't work on jobs that other people had not done properly. I asked if this meant that the furniture would be given back to the people who had already worked on my furniture, and he said, "yes". I then asked why they would do a better job this time and he had no answer. It didn't make sense to me that if the people who had messed up the job originally would magically do a better job now. No answer. During this period, I had numerous conversations with his customer service person. Almost every time I called her, she told me that she understood my problem but couldn't reach the boss who would make the decision. She also told me that I was a patient, reasonable person and she was sorry she couldn't help me better. Eventually, in November, the customer service person told me that the boss had agreed that he pay for me to have the piece recovered some place else. At this point I had to buy new fabric and find another company to do the work. Once the work was complete, I submitted copies of the invoices for the fabric and the work and followed up with 2 calls last week. NO RESPONSE. By the dates on the emails, you can see this continued for over 5 months. I AM TRYING TO TAKE THEM TO SMALL CLAIMS COURT, BUT THEY ARE IGNORING SUBPOENAS. I AM OUT AMOST $3,000.

AFC Upholstery was the worst decorating experience I've ever had, and I'm an old hat at this! On…read moreJanuary 29th, I brought in two couch seat cushions I wanted to be copied and five pillows. I wanted to have my beach cottage ready for the summer. I was told it would be 4 - 6 weeks. I called weekly after that. Excuse after excuse. I also brought in an authentic mid- centry setee on February 4th. Again I was told it would be 4 - 6 weeks. This week, I picked up both on October 4th. I was working with Tom. He has now retired, my guess, after all his screwups. Once I picked up my orders, Cindy was now in charge and could find my settee and fabric. That took another couple of weeks. I had to send pictures. Cindy didn't want to attach blame, but I was totally screwed. Not only did I call, but I also went in. Tom would tell me I was next. I asked Cindy was the only January or February order, and she said I was by far the last one received. I'm a nice person. I keep playing over and over again what I did to piss Tom off. Then I realized it was b/c I WAS nice, and he could get away with me. I didn't want to be firm for fear they would screw me over. Who knew, being nice did exactly what I was trying to avoid! Maybe it will be better with Cindy, but I have no intention of giving them any more of my business!

In the 1960s my dad and I refinished a handsome old bed he had found in an antique shop, and I have…read moreslept on it in about eight different bedrooms in the 60 years since then. I'm so glad I found Y&J Furniture when it needed repair. They did excellent work for a very good price, and it was a pleasure to deal with them. This bed will be in my family for years to come.

I had four wobbly upholstered chairs reglued. It took twice as long as stated and one of them is…read morestill not right. The screw they used didn't "bite" so it doesn't hold the two wood bits together, the screw cover dowels are unfinished wood that doesn't match the chair finish, and the one over the loose screw doesn't fit and keeps falling out. We could have done this "quality" of repair ourselves and saved a bunch of money. We don't recommend this business.

I can't say enough about how pleased I am with the work Sanderlin did for me! I had two wingback…read morechairs that were handed down to me from my grandmother and while they were quality built chairs, the fabric was almost 50 years old! Sanderlin recovered them for me and they are gorgeous! Also, the cost was very reasonable. If you need furniture reupholstered, be sure to call Sanderlin!!

Called and texted with no response at all. The information for their business says sending a text…read morewith pictures is okay, but after a a couple of calls and texts it seems weird to keep trying.