Howdy.
I have been coming to these lanes for about thirty years, and I have never received an indifferent, oblivious to customer service attitude as I received from Colleen, a retirement age lady with short gray hair working the afternoon and evening of Friday, September 9th, 2011.
I was the straggler of a party of 10 that showed for our third work party get together at the lanes that afternoon. My only fault, if you could call it that, was arriving at the lanes in a hurry, and not noticing the "no outside food or drink sign" at the door, the fact that I was wearing a ball cap didn't help either.
We'd two other work parties there, and enjoyed the pizza on site in the past.
This time, the office boss didn't buy the pizza. I asked a worker of the large pizza size, decided to do something different and order a pizza from a local business as the pizza didn't seem big enough. The pizza arrived, and as I was tipping the driver, Colleen was on hand to demand that I was not allowed to have the pizza as it's posted outside that no outside drink or food is allowed, and that you (as in me) were offered the food package and turned it down. She was obviously upset and emphatic.
The truth is this; I was never offered a "food package" by any staff, she was confusing me with the person that had arrived and paid for the shoes, lanes, etc. as I arrived late. This was her first mistake: bad information. Incidentally, the "food package" in question was for six people, we had nine people at the time, so our supervisor passed on it.
After the awkward moment, the puzzled-pizza delivery guy left the lanes, as started to leave with the pie, I returned to my co-workers to advise that we could not enjoy the (cheaper and better pizza, I'm sure) because Colleen was just informing us of the rule. Our boss said something to her, and she was indifferent. I was flustered, I can't leave a pizza in a car at that temperature, it could go bad, she obviously wasn't going to leave our area until I took the pie outside and literally hovered (another mistake) over our work party until I left with it. As I exited, I turned to her and said that this was our third work party there, and it would be nice...She immediately interrupted and said "No!" (a rude mistake) Luckily, a co-worker was leaving at the time to pick up her child at daycare, so the pizza was enjoyed by others at least.
After this rather dramatic incident, thanks to Colleen, I was informed of two things by staff working near our lanes. This person claimed that he didn't know the reason that she was behaving in this manner today. She was harsh, this person admitted. This employee approached me to tell me this, I didn't approach the staff. The worker also allowed that when we call ahead to let them know that we are having a get together, how many people, etc., they are more likely to let us bring food inside the lanes which made no sense. We had called ahead, and, upon arrival, we were treated with indifference by yet another employee, the fit general manager, Bill, who acted as if we were less important than the league players that were soon to arrive.
I am not a malicious person. If I would have seen the sign, I would not have had the pizza man deliver the pie. I would have purchased the pizza(s) on site as in the past. I still find it odd that none of the staff said anything about the 72 oz. cup that I had with me the entire time. It's hard to miss that.
We actually discussed the fact of moving the party to newer lanes closer to our office near downtown Ft. Worth in lieu of driving the distance, but we decided to return to the familiar bowling alley.
It's a shame. The lanes are stunning with the aquatic mural along the back wall, everything one could want at an alley, etc. I made a mistake, I'll admit that, but, as is typical in these instances, that's not the point.
It's the way the staff handled the situation that is most disconcerting.
I have been coming to these lanes since 1985, give or take. I have to laugh; that was the only building on Oakmont at that time, but I will never return, my peers, and supervisor agree. We will go to the lanes that are closer to our office instead, and we will recommend that others do not patronize the facility because of the management, or mismanagement that day.
Good Luck with fine staff on site perhaps they're better at USA Bowl, Ester. read more