My grandad waited three weeks to for this bed to arrive , He had a few worries to which he raised concerned with the company.My grandad had to buy a thick mattress topper to stop the springs from digging into his back .As someone who is elderly,this caused him stress as he was not getting a good nights sleep .A gentleman was sent round to have a look at the bed and he did not seem to have many concerns about what was causing this problem and had the only way to fix the problem was to buy a new mattress from them at a discounted price .This was thier way in which to solve this problem .The specialist layed on the bed for approximately 20 seconds before saying it's fine and could found no error with the bed . read more