I only see 1-star reviews or 5-star reviews. So, Citybase is either very bad or very good. But, I see more 1 star reviews with comments that are more
believable.
My rating of Citybase is 1 star. They are incompetent, slow to reply, lack expertise/knowledge, and are either unwilling or incapable of learning.
Slow to reply:
I emailed Ivan in August asking why the Citybase website he announced in May as a repository for Council Meeting minutes or Notices didn't have any. After repeated emails, unanswered phone calls, and finally an email to his Boss, Ivan replied in October 2 months after my initial email. He said that our Council didn't have any meetings(?)!
Lack of expertise or knowledge:
Ivan chaired our AGM and did not follow the voting procedures in the Strate Property Act (SPA) (Annual and Special General Meetings.
27 (1) At an annual or special general meeting, voting cards must be issued to eligible voters.
That didn't happen. The whole voting process was like Amateur Hour.
Unwilling to learn or incapable of learning:
I asked Ivan several times (and even provided Ivan with the website link for the BC Government SPA Bylaws) for the documentation listed in the SPA.
35 (1) The strata corporation must prepare all of the following records:
(n.1) any depreciation reports obtained by the strata corporation under section 94;
(n.2) any reports obtained by the strata corporation respecting repair or maintenance of major items in the strata corporation, including, without limitation, engineers' reports, risk management reports, sanitation reports, and reports respecting any items for which information is, under section 94, required to be contained in a depreciation report;
I'm still waiting. I even emailed Ivan the exact wording from the SPA.
During our AGM an Owner asked about the Depreciation report and Ivan said it's up to the Council whether they will release it to her!
Again Ivan either didn't read or didn't understand SPA section 35. Even Real Estate Agents know that it's required by law to give the Depreciation report to a Buyer. read more