INCAPABLE OF REFUNDS. I bought an Asus Zenbook 14 and it had multiple hardware issues which…read moreappeared over a month after purchase. Brought to them asking for refund, they said they must do an "assessment" but the literally just sent it out to get fixed for the warranty and when it came back they said its "fixed now so there is no possible way to refund". THIS BREACHES THE AUSTRALIAN CONSUMER LAW. Which makes what they are doing illegal.

AVOID LIKE THE PLAGUE. Bought Graphics card DOA. Took Computer in. I wanted card replaced not my…read morecomputer checked. Had I was told of cost, I would not have brought computer in, instead I would of given them only the card. Charged $110, made huge fuss as they were going to charge $195. All for a faulty card that is still yet to be replaced. Days of lies and inconviences. Lack of transparency. which in the end was sent back to their warehouse, now their warehouse has to check for it being faulty, where their technicians confirmed it to be in the first place at the branch. Double handling. I have never heard of such daylight robbery before. If you purchase a good that is faulty within that week it should be instant replacement with no cost. Stay away from them all.

MSY have been open for a few years now. I've been coming to this store for about three years, but…read moreI've been to some of the other stores too. This is the closest one to me, but I've found they're all much of a muchness. Five stars is a big call. There are some very big caveats to that rating, though. The first is that you absolutely must know what you're shopping for. Don't turn up and expect demonstration stock and staff showing you stuff. This isn't Harvey Norman. If you've got no idea about computer hardware, either take someone that does know (and presumably will be putting your computer together for you), or don't go. The second major caveat is that customer service is generally pretty poor. It's gotten better, but it's still not that crash hot. In the old days, you'd turn up, probably with their price list printed off, line up, ask for your parts, pay and leave. I went in yesterday and they'd changed it. You now walk through the shop, pick up what you want and then go and pay for it. I think it's more crucial now that you have that price list with you than it was before, because you're picking the parts yourself, and you need to know what the packaging looks like. So why five stars, after all that? Price. It's probably the cheapest place to pick up computer hardware in Australia. It's so cheap that I'm pretty sure this place is almost singlehandedly responsible for the death of computer swap meets. I've put together a few systems with stuff from here. Haven't had to return anything yet.

MSY is one amazing computer store for people who just want to get supplies and not be hassled by…read morestaff trying to convince you to buy different parts you don't need. MSY consists of walking in and either A. Finding your computer parts (not labelled with prices, though a 'Parts Guide' is supplied both online and in-store with ALL the items they sell and the prices. Some might not like this, but it makes it VERY easy to compare prices quickly between parts!), taking them to the counter and paying. B. Going to the counter and requesting the items which the staff have behind them. The main issue is customer service. They don't seem to be fans of answering phone calls to inquire about availability of products, and often when I go to the store I find the items I'm after are sold out. Luckily they always have alternatives at only a couple of dollars more, but it can be frustrating. As every other review has also said, DO NOT go asking questions here! Some staff are helpful and might answer a quick question (One asked if the amount of RAM was supported by my Motherboard, making sure I don't waste my money buying too much), but most are there just to take your money and keep things going quickly, which a lot of the customers would really appreciate. However, you can look past any issues with the store because of the prices! There is nowhere better in Australia to buy parts for low prices, that's for sure!

This place is solid gold for the combination of actual customer service and the computer hardware…read morethey sell. I've had nothing but good experiences here over the years, and I've bought quite a bit of stuff without any problems. Sometimes there's a little bit of a wait, but it usually isn't that bad, and if you pick your time well, you won't really have much of a wait at all. They also do shipping, which is usually the main reason why I shop here these days, becausee MSY is so cheap that I have a hard time paying for the extra service and slightly higher price of Scorptec. So if customer service is important to you, then go here. If price is more important, MSY is good too.

I can't praise these guys enough. I've had two systems custom built to my specification, and…read morebought a laptop and numerous accessories from them over the past few years. They're a little pricier than CPL or MSY, but to my mind it's 100% worth paying the extra for truly five-star service. For example, after I ordered one system, they called me up and said they were worried my power supply unit (PSU) was a bit underpowered, and wanted to know what I'd be using the computer for so they could recommend another model. Their website is great too; their custom system builder works wonders and is a great tool for those of us who like to specify every single component of a new computer. Very friendly, personable service. Their staff are knowledgable and passionate, which is something of a rarity nowadays.

Stay away from this fraudulent company because they sell desktops that don't even belong to them so…read moreI had to report the Dell Optiplex 9020 SFF to Dell that I purchased from them on Tuesday 21st May 2024 as stolen and I also lodged a Police Report against them as well for receiving stolen goods.

i bought from these crooks on 3rd January. It wasn't what i wanted , so called the ' friendly…read morestaff". Helen, not friendly at all, was unhelpful and so I decided to return for a refund. I then find out that THEY take a cut of the cost from my purchase price, on top of me paying shipping to my house and return. So this has cost me $60.00 for nothing.It is now late february and I am still chasing my refund from them. I have put the matter into the hands of Office of Fair Trading these thieves have just sent a refund..$146.00 from the $195.00 that i spent and that is not the postage. Do yourself a favour and DO NOT BUY FROM THESE CROOKS