UPDATE (JANUARY 2024): WE'VE ASKED MULTIPLE TIMES FOR A REFUND FROM CUSTOMER SERVICE AND NOT ONLY WERE THEY INCREDIBLY NONCHALANT ABOUT THE WHILE ORDEAL, BUT THEY BLAMED US, THE PAYING CUSTOMERS, FOR THEIR MISHAPS. I HAD TO EVEN GO ON LINKEDIN TO CONTACT A MANAGING DIRECTOR AND EVEN HE PUSHED US TOWARDS CUSTOMER SERVICE. THEY NOT ONLY FAILED TO GET BACK TO US, BUT THEY ABSOLUTELY -WILL NOT- GIVE US OUR REFUND. THERE ARE OTHER BUSINESSES THAT ARE BETTER THAN THIS COMPANY. PLEASE UTILIZE OTHER BUS TOURING PLACES!! THIS IS A BIG WARNING TO YOU!!!
Asked for directions to get to a City Sightseeing stop from a representative near London St. Pancras train terminal and was told the wrong directions. Had to call customer service to get the correct bus stop. Waited more than 45 minutes for a bus to arrive and bus driver gave an excuse. Had tickets for Madame Toussands and specifically told drivers and workers we needed to be there by 1:30. With aggravation in their voices, they told us the bus would stop at the museum and they closed at 5pm. In other words, we were told that not only we would make it to Madame Toussands, but would also be dropped off there, so just get on the bus and do the tour. The tour itself was unbearably cold and there's absolutely no heat on the bus. If you need to use the restroom, you have to get off at a stop and then wait a very long time for another bus to arrive, which happened to us. Once back on the bus, we asked the new driver which stop is for Madame Toussands and they told us we would have to get off at stop number 17 and find our own way to the museum. We couldn't get an uber so we had to take a taxi to the museum since it's a 30 minute walk from the City Tour bus stop. Got out of the taxi at 3:45pm only to find out that Madame Toussands was CLOSED. So we had to walk 30 minutes back to the exact spot we caught a taxi. A river cruise was also included in our tickets. New driver rudely said we were not going to make the cruise because of traffic (the cruise stops at 6pm). This was our first time in London and it has been one of the WORST experiences of my life. DO NOT RECOMMEND. read more