You can always find a sale here. Today I went in for one item and left with five pairs if shoes…read morethanks to a sale I wasnt aware of being entering the store.

I ordered a romper online and had it shipped to the store. They shipped the wrong one. The employee…read morethere was not apologetic at all whatsoever. She said well just order it again. I didn't really want to but I was wanting the romper to wear to an event. I decided to order it again and once again they shipped the wrong one. Again, no apologies! I called customer service, the lady on the phone barely spoke any English and couldn't even read correctly the description. She was also not apologetic or anything and just said well you can just return it and get your money back. The people I dealt with lack customer service and any type of assistance. Horrible! Shame on you! I wouldn't have made such an issue about the situation but their attitude and lack of customer service is what got me.

I entered the store and was greeted by two employees. They were courteous and very helpful. As…read morewashout of the as quick as I walked into the store. The item that was seen online stated the item was in the nearest store. I quickly found out that the item was sold online only. I was a bit disappointed, but I proceeded to leave by thanking them both for their help.

I grew up going to JC Penney and ordering from the catalog. We always went there to get sheets and…read moretowels. I needed a pie dish for some reason mine is missing so I knew I could probably find one here and possibly on sale. I was right, they had quite a few items on sale including towels. I enjoy shopping here because the employees are friendly and helpful, the store is easy to navigate and there is usually a sale going on. I love a sale.

During the hustle and bustle season of shopping and getting prepared for the spring at JCPenney,…read moreyou can always find a good bargain. On Saturday, February 15, 2025 I encountered a young lady at customer service by the name of Kamiyah. She was a young woman, bright and energetic and enthusiastic ! which is almost impossible with today's youth and the attitude most of how society needs. This young lady when I say can write the book on how customer service needs to be articulated she is 100% a great customer service a sales person and I would recommend her anytime in any occasion for any position. Great job JC penny for hiring a great customer sales person.