If I could give no stars, I would. I made an appointment a few months back and when I arrived, I was told the doctor I was scheduled to see didn't take my insurance. The doctor who did take my insurance was booked for the rest of the day so the front desk scheduled me for an appt in 2 weeks at 5:30 pm so I wouldn't have to take off.
The day of my 5:30 appt, I leave work early and they call me at 5 pm to say the doctor leaves at 4pm so I need to reschedule. I ask to see whatever doctor is there and they said he can't take any more patients for the day. I ask if they can at least call in one refill for my medication since I ran out and need it for my skin and they said they can't because the doctor may want to prescribe something new. I am very annoyed at this point and ask to be rescheduled asap with the doctor who takes my insurance.
I should have just found a new doctor at this point but I decided to give them one more chance. The earliest appointment they could give me was 3 weeks away at 10am. I booked it and planned to take off since the wait time after you get there is always at least an hour. I get to my appointment and guess what? Apparently the doctor who I was booked with doesnt take my insurance since "the person who booked it didn't know what she was doing" (direct quote from the front desk) I told them that I took the day off just for this appointment and I still haven't been able to get a prescription for my medication and they replied with "sorry there's nothing we can do" but the doctor has an opening next week. I told them I won't be coming back because it's been 3 times I had to reschedule due to their errors and it's obvious that this practice is just out to make money.
The front desk of an office truly sets the tone of the practice even if the doctor is good. If this place expects to succeed, they need to train their staff on office procedure and professionalism.
i called another dermatology office in WestMed and I was given an appointment within a week, wait time was less than 10 minutes and the doctor took time to listen to my concerns about my skin condition. Their front desk is efficient and professional. Never again will I go to Advanced Dermatology. read more