I was trying to take the pedals off of a classic bike I was gifted as a kid that I now wanted to…read morehang on my wall. After legitimately 45 minutes, 16 songs, and a nap form my girlfriend...going to TOWN on this thing trying to get the pedals off. Sweating, pissed at this point, and using more tools than a mechanic I say forget it. I throw in the towel and go to the good ol' google machine (aka smart phone). I call them, they say they can take the medals off for $5. uhhh....HELL YES! I ride the bike around the corner, within 3 minutes they use their magic and I now have 2 vintage pedals in my hand. 10/10 service!!! Please, for any of your bike questions or needs...just call them. sincerely, The cut on my thumb from trying to be a bike guy.

Fast service and friendly, knowledgeable staff! Great bike store! Iconic! I will be going here for…read moreall my cycling repair needs.

My sister and I were looking at ebikes . We went to a lot of different places and bike blades &…read moreboards was the best place. Rick was awesome he help and answer every question we had. Rick never tried to push us to buy anything. Theresa & Diane Ps We will be back

Love love this store. Their customer service is through the roof. Their assortment of bikes is…read morephenomenal! You get such awesome value for your money from this store! Highly recommend them!

Great place. Good prices. Friendly, attentive staff. I wish parking were more plentiful.read more

Back Alley Bikes! A fantastic place!…read moreYou want your bike fixed? The brilliant and friendly staff will provide everything you need, including the know how, to get it done! Everything you need is there. And the prices are amazing! You need a bike? Choose from hundreds! Spread the word to all your bicycling friends. Back Alley Bikes will help you with whatever you need. Love, H....

This place is great. They not only carry accessories (lights, locks, helmets, etc.) at reasonable…read moreprices, they provide excellent repair services! Super friendly and fast, I've had my bike tuned up here several times. They sell refurbished bikes at various price-points which are tempting, but I already own too many bikes, so they are fair game for you! Go get one. For real.

Ricardo helped me out with my bike, which was repeatedly giving me flat tires. Great service, got a…read morevery affordable tune up and repair done. Really straightened up my ride for me.

I been coming here for 4 years or so and nothing but the…read morebest service every time. Very knowledgeable, reliable, and trustworthy.

Small store, BIG results. My wife and I went in to buy her…read morefirst bike since she was a kid. The size of the store is deceptive. It has an amazing selection in inventory. We browsed for about 5 minutes before Doug came by and gave us the rundown on her options. She settled on one quickly and Doug had her out back on the bike for a test ride. He had her try a couple of other options to make sure she knew what she wanted. We bought her bike and I had my own bike in for a tune up the same day. What a great experience. Thanks DTFBS! Thanks Doug! We'll be back when our son needs his first bike! I give this shop my highest recommendation. Don't bother going anywhere else!

SOOO NICE!! Fast, good prices and wonderful people to work with, they had exactly what I needed.read more

He kept yelling at me and he did not even touch my bike, I ment by that he didn't even try to fix…read moreit.

wonderful way to see the city and learn lots of fun facts. our guide was very informative and…read morefriendly. My whole family enjoyed the ride. I would definitely return for another tour.

This is a review for a rental and repair, not a tour. I was biking with friends on the Riverfront…read morewhen one of them got a flat. We thought going to Wheelhouse to rent a bike or get the tire repaired seemed like a good idea. We showed up just as they were opening at 11am. The employees pull out the rental bikes and lock them up as part of their opening routine. My friend and I were waiting off to the side when the employee came over and said we were in their spot for their bikes. Ok, so we moved to a different location, she came over and said you're still in our spot. Ok, we moved further away, only to have her come over and tell us to move again. I get they have spots to put the bikes, but after the 2nd time, couldn't she have just pointed out a place for us to wait instead of telling us to move yet again? It was pretty irritating. So they open at 11, but apparently they cannot help you until they've pulled out all their inventory and locked it up outside the shop. We asked about a rental and she just kept saying - I'm busy - I can't help you until I'm done here. We asked well how long are you going to be? She didn't know, but just kept saying I'll get to you when I'm done. We said - well what about getting the tire fixed - how long do you think that might take? Same answer. Don't bug me, I'm busy pulling all the bikes out, and I don't know. Wow. What a crazy process. You show up when they open - but then stand around for 25 minutes while they prep the shop. Maybe do that before your opening time so you can actually HELP a customer when they show up at opening time. Finally, they were done and my friend asked about renting a bike and they showed her the options. She picked one and they got her set up. She was irritated because she's a seasoned biker and they treated her like an idiot. Again, some basic communication with her would have let them know she knew how to bike and that would have helped with set up. Finally, they agreed to fix her flat while we were gone. When we returned her flat was fixed, we returned the rental and were on our way. We were all really frustrated at the poor customer service and kept laughing about how poorly they handled the situation and the long wait just to get waited on. The bike was fine and the flat was fixed, thus the 2 stars.

Great local shop. See Patrick for a joke and a repair. If you need e-bike work, this is your shop.read more

I just went in for a back tire rubber replacement and my bike came back with the back brakes…read moreunlocked. This place needs major correction; I even told the guys that I use it for work. I don't know but that's borderline attempted murder Esspecially with how traffic is these days. Probably just because I refused more extensive needless repairs.