I called for a ride they answered quickly and responded quickly BUT also I left my phone in the car and I wish I got his name my driver turned around and brought it to me! I am so grateful ! What a blessing ! read more

Called for a ride just 3 blocks I was told $10 there and $10 back I merely stated, that seemed kinda high for just 3 blocks, he then told me, when I find something cheaper to call him then hung up I'm disabled totally unprofessional read more

So it looks like Ottawa doesn't have a good cab/taxi service that operates at least on weekends. If I were Uber and Lyft I'd move in to Ottawa right away. I'm really disappointed in the reviews I've read. I'm a senior and disabled and I guess I'd better walk. read more

I mean stay open with rides till at least midnight otherwise whats the point?

I was stranded in Ladd last night after being assured that Twin City Taxi was recommended by my hotel in Peru. After figuring out that Twin City wasn't even operational, we called City Cab who said they were open 24/7. LIES!! When I called to confirm a pick up, he said that they had to bring people to work and could not come at 8 9 or 10 or anytime after that. We had depended on his earlier promise. Needless to say, we were shocked and appalled. Do not use City Cab in LaSalle County. They lie. They quoted a rate ten bucks more than I paid with Designated Driver. Use Designated Driver. Prompt. Honest. Locally Owned. 1 815 992 8100. The responsible taxi of LP read more

Unprofessional at the best. Called 2 hours ahead of time to schedule they agreed on that timing. Called 45 mins ahead of time still said they could make it. 5 mins past the time scheduled called no answer for the longest. Called from a different number got an answer said they were going to call and find out estimated time and call me back. Nope never got a call back called again from the second number I used, no answer. So downloaded text app with a new number, low and behold got an answer, said listen if the driver can't pick me up, let me know, please. Same thing we will call and call you back.. finally I realized it's not worth this bullshit. Called designated driver, she was on there in 13 minutes.. read more

Very unprofessional every time either me and my friends are in town for anyone local that I know it's a lift never reliable says I'll get you at 8 how's your back at 12 where were you in the past few hours read more

Is always late never on time. If you can at all costs avoid them they are late all the time and no one cares including the owner.

This was a gem given to me by the local hotel front desk! Bill was incredibly friendly, kind and most important - on time!!! Bill picked my friend and I up for a wedding reception at Starved Rock from our hotel on time and then again at the end of the night from Starved Rock. Very friendly service and a business I would recommend to anyone needing an honest and reliable taxi service! read more

They are horrible. I get off work super late. I'm a regular hoping to not be soon. I called in plenty of time. A lot of the times they moved my ride and when they say they will be there they are not. read more

A buddy of mine and I needed a ride from the La Quinta to the airport at short notice, early in the morning. We called a few taxi services who were just plain rude and unfriendly, but this guy was courteous, efficient, prompt and affordable. I'd recommend him to anyone. read more

This was not a good service I tried to get a ride and the person that I was taking to at 1:45 pm on 12/11/2019 was rude and inconsiderate and when I asked a question hung up on me and when I call back he would not answer the phone so I have to try several times I was calling you back for clarity and when he did answer he got belligerent and hung up on me again read more

My 16 yr old son was working while we had a family event out of town. So I told him to call this company since I knew one of the drivers through my work. He called and received the ride from Peru (west side) to Ladd (7.2 miles) and was charged $22!!! This is unbelievable. I really though $5. Maybe $10. I thankfully gave him a $20 thinking he'd be able to order dinner when he got home. I will not recommend this place. I'm sure they were courteous enough. But at $22, I could have come home from Elmhurst to grab him and taken him back up! Unacceptable. read more

Bill is amazing! We lost our car keys at a bar and had to call a cab to get back to our hotel. We mentioned to Bill we lost them and after dropping us off, he went back to the bar we were at on his own to look for the keys and ended up finding them! He brought them to us and drove us back to where the car was parked. He is a life-saver!! read more

I needed the cab service for a short time. Dave, the manager was all to happy n we made arrangements for me to prepay, NEVER EVER TRUST HIM!!!! I prepared for the week, but ended up not using one pick up. I watched Ken, the driver that night, write it down that I in fact prepay for 3 nights, however I only needed service for 2 nights n my situation changed n I didn't need their services anymore. I called Dave to get a refund of the one night I didn't use. He got all pissy with me n told me to call him a different day .. so he basically blew me off. He said to call home on Saturday n he would meet up with me, but he lied to me n needless to say he didn't meet up with me. I called the owner to get this settled n he won't return my calls. This is not the way to treat ppl. DON'T EVER USE!!!!!! They are LIARS !!! This is not a way to do business. This happened 2 weeks ago. SHAME ON THEM!!!! read more