Live near the coffee shop, decided to finally try it out! We decided to go inside and order. Had a trainee at the register, no one helping him out, every one was just minding their own business. Ordered a vanilla chai frappe. He asked me if I wanted that hot or cold. I said the frappe. It's cold. Boyfriend ordered a cold brew with milk and sweetener. He asked if that was hot or cold. Took him a couple of minutes to enter in both drinks. Gave him my card, and he wanted up dropping it behind the counter. At this point the other employees still haven't asked if he needed any help. We paid and waited for our drinks.
One girl comes out from behind the counter. Gives my boyfriend a hot drink. Pretty sure she said "chai" and she walks off. We're just standing there confused. Then another guy hands my boyfriend his drink, WITH THE STRAW ALREADY PUT IN IT. Yuck. Go to the counter with the hot drink. Had to say "excuse me" three times to get the attention of one of them. The girl who gave my boyfriend the hot drink finally looks over, I tell her I ordered a vanilla chai frappe. Instead of apologizing and correcting it, She called over the guy who took the order AND the guy that actually made the hot drink and told them what I said. The guy who took the order just stood there confused, the guy who made it asked me what was wrong. I told him. He apologized and make it correctly. He put the drink on the counter and grabbed a straw. Just as I was about to grab both, he proceeded to put the straw in for me. Again, yuck. The drinks were decent. They forgot the sweetener in my boyfriends drink.
We decided to give the drive thru a shot and tried their sparkling lemonades, they were pretty good, but neither had much of a lemonade taste to them. Mainly soda. Again, they handed us the drinks with the straws already in them. I'm not sure how other people feel about that, but it just disgusts me that they touch the straws we drink out of. I wouldn't requested otherwise, but we obviously didn't know they did that, and we were already waiting long enough to even care to ask them to remake hem without putting the straws in for us. PLEASE STOP PUTTING THE STRAWS IN THE CUPS FOR CUSTOMERS! :( read more