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    Citizen's Cemetery

    3.5 (2 reviews)

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    11 months ago

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    13 years ago

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    Ruffner-Wakelin Funeral Home and Cremation Services

    Ruffner-Wakelin Funeral Home and Cremation Services

    (4 reviews)

    Go anywhere but here. These people are the most uncaring, rude batch of people I have ever met…read more My dear friend had terminal cancer and was in hospice care. He gave me both health care and financial power of attorney. He asked me to go ahead and take care the final arrangements using his bank account, which I did. Nearly 6 weeks later, the rude obnoxious KELLY from Ruffner-Wakelin calls me and starts giving me a song and dance about the payment. Now I have no issue with paying, but they were already paid. She says they just tried to process the check and it bounced because the bank accounts were frozen. Well no kidding I told her, he died a month ago and you guys knew I was paying with his account, why did you not process it a month ago? Rude obnoxious KELLY said it was my fault, I signed a contract and she was just going to send it to collection. She blamed it all on me, accepted no responsibility and threatened me with sending it to collection. They are all peaches and cream when they are trying to sell you something, but god forbid they screw up and not get paid and they threaten you with collection. Just so you all know, rude obnoxious KELLY called me 0918 and I went in and paid them at 1130, so they did in fact get paid within hours of me finding out there was an issue. My advise, go somewhere else. Anywhere but there. Here is a list to help you, Heritage Memory Mortuary Prescott Hampton Funeral Home Prescott Affordable Burial and Cremation Sunrise Funeral Home It was the song and dance by rude obnoxious KELLY with here odd tone and threats that really soured me. Never, never will I go there again. Do yourself a favor and avoid this place like the plague. Unfortunately, rude obnoxious KELLY will never have to answer for her rude threatening behavior, but I hope this forewarns some people from going there and they pay by a loss of business.

    We can't say enough about the care and wonderful service we received. Anita was so wonderful and…read morethorough! She offered wonderful advice and exceptional service. She went above and beyond to even file paperwork with the VA to get my dads discharge papers! They explained all the process and showed such respect and dignity to our relative. I highly recommend them Update: well we started out great with Anita.... then she dropped the ball by not notifying us when our Dad was ready! We waited over 2 weeks!! It as very disappointing especially for my mom and being the holiday season!! Thank goodness for Arthur!! He picked up ball and then some!! He was so very kind and thoughtful!! Not only did he apologize profusely he actually delivered my Dad back home to my mom! The Mortuary ran out of flags (my dad was a vet) and Arthur assured us he will deliver a flag for my mom personally to her house!! Thank you Arthur!! Your the BEST!!!

    Citizen's Cemetery - funeralservices - Updated May 2026

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