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    Citizens Bank

    5.0 (1 review)
    Closed Closed

    Services - Citizens Bank

    Personal banking

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    7 years ago

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    Citizens Bank - Another pic of the outside.

    Citizens Bank

    (3 reviews)

    I stopped by this Citizens at the suggestion of another customer after receiving a fraud alert last…read morenight. The wait time for Citizens' phone support has been over 60 minutes all day. So I figured I'd try my luck here as I'd heard they do card replacements on site. I arrived at about 4:30pm on a Wednesday, assuming they were likely open until 5. I discovered pretty quickly that they actually closed at 4. Well, I felt pretty silly. Was it a big deal that they were closed? No. Was I frustrated that they were closed? Yeah, after all, I'd have certainly taken care of this over the phone if I'd been able to get through. Was I kicking myself for not checking their hours? Of course. So I'm walking back to my car, silently fuming, as a young woman with a Citizens name tag on walks past me toward the building. "We're closed!" she exclaimed gleefully. "Yes, apparently." I said back to her. "Going home to our families." she said back, with a needlessly condescending and self-satisfied tone, to which I simply replied "Enjoy." Like, was any of that necessary? I was already walking back to my car, having found out they were closed. Like, it costs absolutely nothing to just not be a jerk, and yet this woman felt the need to do so. As a person who works in customer service, I get it, at the end of the day, I wanna go home too. But purposefully seeking out an excuse to be rude is just something else. Y'all really need to re-evaluate your work culture if this is the kind of mean-spiritedness it's producing.

    I have been patronizing the Wynnewood Branch, 19b-0068 for some time now. My Mom started…read morepatronizing this branch long before me. This Citizens bank has recently undergone renovations. It looks magnificent inside the branch now. This branch has expanded recently. The individual offices are larger. Also the teller stations are people friendly. No more standing on either side. There is an ATM inside the branch where individuals can conduct their transactions after hours for example. Also there is a drive-up window there. The hours there are Monday-Wednesday, 9AM-5PM, Thursday, 9AM-6 PM, Friday, 9AM-6PM, Saturday, 9AM-2PM and on Sunday, the bank is closed. The drive through hours are the same as the regular teller hours. This branch has a parking lot, however many people patronizing other businesses park here. There is a Starbucks nearby and many people park in the Citizens lot instead of parking in the Starbucks lot, because there are other businesses in the shopping center that people patronize such as Republic Bank. The Branch Manager, Mr. Glenn moniters the parking lot to make sure that the people there are Citizens Bank customers. There used to be an ATM outside the branch, but it was taken down when the renovations started. There are also safe deposit boxes available at this branch. The employees: Anton Gobin/Universal Banker, Kathryn Adler, Senior Teller and Erick R. Glenn are magnificent at their individual positions. My family and I are always greeted with a smile and friendly conversation when we arrive. The area of Wynnewood has many well-known businesses across the street as well. There is a Giant, GameStop, Wells Fargo, DSW Warehouse plus other companies. Check out the area - it is well maintained. Good night Yelp Family!!!!

    TD Bank - This is a ATM machine near drive thru.

    TD Bank

    (14 reviews)

    Roxborough

    Opened a business line of credit with TD as well as a checking account several years ago. Early…read moreon, my checking account was closed (without my knowledge) and I was told I would now have to go in person to a branch each month to make payments on my line of credit. Instead, I decided to make automated payments through my Wells Fargo bank account to TD. My payments were $189 per month and I have been paying $500 month (which is automated) from the beginning. Each month I was receiving late fees on my statements. I called the branch and could not reach anyone. I called the 1-800 and spoke with someone there. They were supposed to look into my statements and get back to me. That was about 7 months ago. I called again just recently (the 800 number) I was given the name and number of my loan officer. After many phone calls, I was told the late fee stems from the $250 annual fee for the line of credit. Mind you, I have been paying more than double each month then what is required. There answer to me was the annual fee is separate from the loan total and would have to be paid separate. This is the most ludicrous explanation I have ever heard. Not to mention, I have never received any calls from any loan officer at all. No customer service calls, no check ins, no calls to explain why I am receiving late fees even though I am paying more than double on a monthly basis. The worst customer service and banking experience I have ever had. Do not walk, RUN!

    Terrible client service. Slow, disorganized, and poor judgment. Avoid the TD Bank at 5501 Ridge…read moreAve. They don't want you there anyway.

    Wells Fargo Bank

    Wells Fargo Bank

    (5 reviews)

    My friend went in today to withdraw money from his checking account. The banker asked him why he…read morewas withdrawing the money, which was already inappropriate. He calmly replied, "personal matters." Instead of processing the request, the banker told him, "YOU NEED TO LEAVE," with no explanation. When my friend politely asked why, the banker repeated, "YOU NEED TO LEAVE NOW." My friend was shocked by how hostile and dismissive this was. There is no excuse for treating a customer this way, and the interaction felt discriminatory and completely out of line. My friends and I have been loyal Wells Fargo customers for years, and we have never experienced anything this racist or disrespectful. At this point, switching banks seems to be the only option. RUN from this location.

    I am giving the bank a four but I'm rating the lady who serviced me, a 5. Ms. Tammy R. Kee is a…read morestar and a perfectionist!!!! I can easily see why she is the Assistant Manager. She should be the manager!!!! I had a situation that needed to be resolved and even though it wasn't Ms. Kee's specialty, she assisted me. If it weren't for her, I know that my concern would not have been addressed in a pleasant manner. All managers should be this professional!!!! Ms. Kee has been employed for seven years and it shows!!!!! Ms. Kee treats her clients with respect and goes above and beyond to ensure satisfaction. Ms. Kee is kind, thoughtful, pleasant and knowledgeable. She is efficient and knows her position inside and out. When I have another issue, I will be calling on this fine employee to assist me again!!! Have a blessed day!!!!!!

    Citizens Bank - banks - Updated May 2026

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