3-24 Still no debit card. Why? I called yesterday to find out it had not been ordered and now I…read morehave to pay 30$ to have it expedited, so I am not without a debit card for a month. Here's the kicker? I opened a new account elsewhere and...I have the new card before Santander has even sent one. Horror show of a bank.

This branch of Santander bank in Newport is one of the most convenient for locals and tourists…read more It's located in the heart of Thames street where most of the main restaurants, shops and bars are located. I went to use their ATM but the location also offers in person branch banking services. Santander Bank, formerly Sovereign Bank, is an American bank operating as a wholly-owned subsidiary of the Spanish Santander Group. It is based in Boston and its principal market is the northeastern United States. It has $57.5 billion in deposits, operates about 650 retail banking offices and over 2,000 ATMs, and employs approximately 9,800 people. If you are in Newport and need to find this bank, it's located a few blocks west of the Post Office building.

The Good: Bank Employees are super friendly and professional, especially in Narragansett. And thier…read moreATMS are flawless and over the past 5 years I've only seen one "Out of Order ATM" and no ATM transaction problems with deposits or withdrawals. I also like the Zelle and Arch Bill Payment options. The Bad: Register only goes back a year or two for export to excel. Thier Banking app was updated recently and crashes on my iphone or needs to be restarted almost everytime I use it now. There *seems* to be a significantly longer delay in posting debit transactions to my account over the past few years.. For example, if I pay several bills electronically on Friday morning, they won't appear on my account until Monday, yet I receive an alert from my credit card companies that the payment was processed a day or two before. Same goes for checks I write to businesses or my landlord deposit immediately. It won't appear on my balance for a week or more in some cases now, when in the past they registered the next day.. It almost seems they are hoping customers will overdraft who don't monitor thier accounts closely. I am about to open another checking account with a online bank to compare.

THIEVES, These people prey on those with little money, they are ABUSIVE. Tried to make a payment…read morethrough BankNewport the payment was rejected because I was short a COUPLE of dollars, so they immediately took a $30 fee. They decide after taking my $30 dollars they would try the payment again, it failed and they took ANOTHER $30. Having tried twice and robbed me of $60 dollars they decide it was a good idea to try again. Can you guess what happened? Corrected it failed again and they took an additional $30 for a total of $90 from an account that had just a few hundred dollars that I need for rent and other expenses. Called the bank was totaled that is their policy to make 3 tries and charge $30 for each time it fails. You tell me who BankNewport is most concerned with? I am moving my account to a bank that ACTUALLY cares about the customer. $90 for a payment that was short a few dollars is ABUSIVE. DO NOT USE THIS BANK!! You have been warned!!

Im thankful for the help and have retracted my original review. The manager called me back and…read morehelped me and was very kind. I'm dealing with an unexpected death in the family so emotions are a bit high. I'm grateful for their kindness.

Sneaky sneaky sneaky....Been a member since 2006. Beginning in January of this year, 2025, suddenly…read morea $5.00 "undeliverable check fee" starts popping up. Every month. Every 30 days. I call and asked what did you send that was undelivered? "I don't know" she says. I wrote the President of the bank about it and now after three weeks, still no reply. I won't be stolen from by anyone, especially someone I've been loyal to for 19 years. Bye- bye People's.

Customer service agents are not given the tools to do their job, resulting in a very bad reputation…read morefor the bank. Hacked accounts, customer service refused to help on a disputed charge. Third hack too, is there a security problem? moving my accounts ASAP.

One of the worst Banks I have ever dealt with. No communication, and Very un professional …read more Can't imagine why they are still in business

The entire team here is awesome. Small branch but always full of smiles. I appreciate the time they…read moretake to make sure everything is taken care of in one visit. If for any reason there's follow up needed, they make sure confirmation is given. Teller line does get a bit busy during lunch time but they do their best to give alternative options to save you time. I have always come here for my questions, account changes and general banking needs.

A+ for loan approval process and speed…read more F- for everything else. Applied for a loan and was quickly approved. The issue was, that the check was for more than the vehicle contract amount. As a result, I reached out to see if they could just wire the correct amount to the dealer. NFCU would not wire to the dealer. This makes little sense, as wiring it to the dealer would be the most secure option, and would ensure their security of the collateral. Instead, I was given the option to either request a direct deposit of the original funds amount to my account, then wiring it myself to the dealer or reapply for a new loan of the new amount. They would not even reissue the check for a lower amount. I chose to have the funds direct deposited. WHAT A MISTAKE. The process started on Thursday evening, and funds were finally deposited on Wednesday. At that point, I call in to do a wire transfer. I'm then told that it can't be done over the phone, and that I would have to send it as a secure message. The wire process is now slated to take 24-48 hours... That's pretty unheard of for an institution of their size. Wires are designed to have the money be sent within minutes. All in all, the whole process added over a week of delay to the process. Had I known it was this bad, I would have just reapplied on the phone Thursday night, overnighted the check, and had it by Saturday. NFCU should seriously reconsider their processes. These inefficiencies will seriously turn away newer member. Also, prior to this whole ordeal, the dealer told me that they would accept the check, but that they would have to wait until it cleared before allowing me to pick up the car... seems like they themselves have had to deal with these inefficiencies.

The Jamestown RI location was renovated a couple of years ago to add a second drive-thru lane and…read morenew, enclosed ATM. The renovation also includes a new handicapped accessible teller window inside. There are a couple of customer service offices, the obligatory desk with deposit and withdrawal forms and the little pens on chains, free coffee for patrons and the local paper in the waiting area. Depending on the day and time, there are two to five employees working the windows. As the island is a summer, tourist destination, the lines can be pretty long between June and September but the staff always seem to have a ready smile and friendly hello. They really have a good team at this location (at all the locations I've been to actually!) who work together to keep the lines moving. Deposits, withdrawals, questions about your account, ordering foreign currency, bank checks, and more, the staff is very helpful. If you have an account with Bank Newport, you can use the coin counter at this location for no fee too!

From the owner: BankNewport in Jamestown, RI is a full service bank and ATM, offering products and services…read moredesigned to meet your needs. Our knowledgeable staff is committed to providing the support and guidance you deserve from your bank. Serving our community for over 200 years means you can count on us to be there for you today and in the years to come.