My Rockland Trust debit card information was stolen and used by someone in another state to make a…read morepurchase of nearly $1,000.00 I was sent a text message from Rockland Trust on that day asking me if I made this purchase, to which I replied "NO", and the card was subsequently frozen and my account was given a provisional credit for that $1,000.00 fraudulent purchase. Fast forward 3 months later, and the provisional credit I had been given was then RESCINDED by Rockland Trust, and I was told they had been given "proof" by the merchant where the fraudulent transaction occurred that it was not fraudulent, despite the fact that the bank itself CONTACTED me that day when the purchase was made as they suspected it to be fraudulent. Now Rockland Trust is telling me there is "nothing more we can do", despite having already being able to provide me a credit for the fraudulent purchase that they TOLD me about the moment it happened. I will very likely be taking my business elsewhere entirely and never banking here again because of this complete failure, on Rockland Trust's part, to protect me and my financial security despite every indication and piece of evidence they had to do so.

I love this bank because they have convenient hours Monday through Sunday and the people that work…read morethere r always very friendly and helpful no matter what the situation is.

Bank of America is where I do the majority of my banking and this bank which they are calling a…read more"financial center" and not just a "bank" is the one closest to me. I come here if I need to use the ATM and for the most part, like many people these days, I do my banking online. There are still times however where going to a bank to talk to an actual banker is helpful. I understand that at the start of the pandemic, most everyone was ordered to "shut down" and this held true of BOA. But when things started opening back up, it seemed to me, Bank of America was very, very slow to get any of their employees back on site. At one point, this location and the Cohasset location swapped off...one site would be open and the other closed and vice versa. So if you needed to do something in person, you first had to sort out which of the two sites would be open on any given week so you would know where to go. Bank of America did not make it any easier to reach someone on the phone. Even pre-pandemic, using the phone was a challenge. But during the pandemic trying to reach an employee by phone was an exercise in frustration with long, long waits. What were all these employees doing??? Were they just furloughed and not actually working? Did they say they were working and weren't doing so? It was an infuriating time especially as I was someone working onsite and in person throughout the pandemic....Admittedly I had little patience for at places that remained completely closed after it was deemed safe enough to have at least some open, in-person hours. This bank had what I would call very poor service throughout the pandemic and it feels that only recently are things marginally back on track which is confounding. The hours that the bank is open are generally speaking inconvenient...they are 10am to 4pm. This works for me now that I am retired but would never have worked for me if I was still working. These ridiculous hours harken back to decades ago when "bankers' hours" were the norm and actually closed at 3pm. But in 2023 this is not user friendly especially when calling someone doesn't really work either. The bank is relying on the customer taking care of everything online. Cheaper for them, sometimes though, this is less accommodating for customers. A few weeks ago, I stopped in to use the ATM (some of us still like to have cash on hand) and I had a question about switching over an account I have at another bank. I was able to talk to the one bank employee onsite (other than one teller) in person who was pleasant enough and was able to answer my question and that was good. But there are no friendly "local" vibes here....it's all "corporate" with a non-user friendly approach to a post-pandemic "normal". For Bank of America it still seems like they are living in a 2020 pandemic constructed world. (But they still want your money!)

All employees are excellent but Jayashree Kalyanaraman is amazing!…read more Great service and fast delivery I was very well received for them

Professional and friendly professionals,done in a timely manner.There was a small problem which…read morethey handled quickly

I would not recommend doing business with this bank. Their systems and procedures are totally…read moreinadequate. They have bounced checks on us for signatures when signatures were correct. We require two signatures on every check. They would not allow me to transfer from checking to savings because they said our rules required two signatures for that. When I pointed out that our rules clearly only require two signatures only for third party payments I was met with blank stares. Finally had to force the manager to do the transaction which should have been a teller function. When we want to add a new signer they require us to have all signers, even existing signers, submit sign a new signature card. The only reason is to make it easier for their Bookkeeping Dept. to to their job. Other banks solve this problem with software and systems. This bank has no clue. Their online banking application is unable to display check images half of the time. When I reported the problem they eventually came back and told me that it seems that check images for checks that clear the Fed on Friday are not being captured. OK great. Now fix it! As of today the problem is still there.

I have worked with six different commercial lenders and Hingham has THE WORST customer service…read more They put my mortgage into technical default and charged me thousands of dollars in penalty interest for no legitimate reason. Our loan officer Alex Boyd was worse than useless. My complaint to his supervisor and even to the bank President went unanswered. So many better banks to choose from.

TERRIBLE customer service. To start, I was instructed by customer service (800-327-8376) to open a…read morenew account at a branch due to fraudulent activity on my account. I went to the Hingham branch to do so, and the teller (who was obviously inexperienced) opened the new account and left the old account open and could not align my deposit correctly as well as taking FOUR times to link the new debit card correctly. When more problems occurred on the old account (that should have been closed), I called customer service (800-327-8376), and they could not find the deposit and informed me that they would call me back (never did). After that, I went to the Hingham branch where all this mess was created, spoke with a teller for almost an hour and she also could not find a solution and took my number and informed me that she would call me back with an update. She NEVER did. I then tried calling the 800 customer service number to find a solution and they did the stated the SAME thing, (we will call you back). They never did... In the meantime, I have taken my banking business elsewhere. I am not sure why they made no attempt at all to call me back. Is it poor service? laziness?. I don't have solid proof but if I had to make the best guess I would say it's because I'm not part of their (nor do I want to be) little Hingham clique that comes in there. You should treat every customer the same even if you don't know them.

Once you enter the bank there is such a wonderful and warm greeting and the service was so quick…read moreand they answered all my questions. I'm glad I'm part of this beautiful bank.

I have been a customer of Coastal Heritage Bank for many years, and have always found the personnel…read moreat all levels to be knowledgeable, helpful, and courteous. Whether routine banking or helping me straighten out a number of accounts when my husband passed away, I have always felt confident that I was getting good service and good advice, when needed.

I contacted the Washington St Weymouth branch of this bank and spoke to a man named Steve Mastalerz…read more(not sure of spelling). The one & only positive thing that I can say (also why I gave 2 stars rather than 1) is that he responded to our initial inquiry quickly. Unfortunately, after that he showed nothing but rudeness and arrogance. When I pointed out a rather serious error that he had made on our mortgage application, he became argumentative. Furthermore, neither he, nor his processor sent any of the documents that we needed to complete for approval. When I reached out to him about that matter, he was once again rude and dismissive, telling me that I was wrong. While I cannot speak on other branches, I do not recommend contacting this location.

Staff is Phenomenal, SUPER nice and very pleasant to work with. Highly recommend the Pembroke…read morebranch.

And now they have discontinued their "Extra 20" checking which awarded you $20 each month if you…read moremet the direct deposit minimum and used bill pay at least twice a month. When they began this account their advertising said it was not a promotion like other banks do that would go away but be a permanent account. Guess what? It's gone. That's it for me. I'm ouuta there!

very bad experience specially with home mortgage the turn down the application before investigate…read morevery bad they don't return phone call or respond back for the email I don't recommend at all very bad experience they don't care about all

The bank upgraded its systems and it's a nightmare for consumers who cannot log in. If i could i…read morewould change banks and i probably will.