What a miserable experience I've endured by switching to this bank...absolutely ridiculous! Where to begin...branch employees are bold faced liars to get your business, no other way of putting that...deceitful...and then they blame YOU and claim that's not what they said. Opened accounts beginning of Jan 2023...it's now mid March and I STILL have not received a bank statement for either account...when I inquire, they blame me and claim my online settings are for paperless when that's not what they are set on...then they tell me to come and pick up by statements! Was originally issued a debit card on the spot when I opened accounts...they did not have them linked properly...had to make two additional trips just to sort that out! The first time I tried to use my ATM debit card, the machine ate my card...had to go into branch, they couldn't retrieve it, so they issued a replacement on the spot...had to change a bunch of info at other accounts as a result! There's been NO customer service whatsoever...the employees at the branch are all rude, defensive, inpatient, and they blame the customer for EVERYTHING! Online banking is the worst...constant log in errors...call the number for help and either get nowhere cuz they are foreigners who don't speak or understand English very well or they pass the buck and refer you around the world to other numbers or places for help and you wind up lost, not knowing who you're really talking to, and extremely frustrated. It's just been an epic fail from day 1 of opening both accounts! Stay away from this bank! I will be switching to a new bank AGAIN very soon! Shame on them for being so inept and wasting people's time and money! read more