I was skeptical but was positively surprised by 95% of my experience. GREAT location, walkable from train and bus station and walkable to museums, shops, markets, everything. Super clean rooms and rooms that were exceptionally well-designed. They are small compared to most lodging, but brilliantly thought out--not a square inch or cm of space is wasted. Huge window and good-sized tv all abutting a comfy bet helped. Great water pressure from the shower, too. And best of all, a very fair price for central Geneva. I could not imagine anything better for the money in Geneva.
As a Gen Xer in my 50s I was a little older than the Millennial-oriented and themed property but had no difficulties. I was skeptical of the "touchless/self" check-in and in-room ipod controls. However I leaned in and downloaded the app. There were always in-person staffers in the lobby/commons/"living room" who were happy to help with no tech or age shaming (an experience I wish could say for many Apple stores). They provided maps, answered touristy questions and were key to the place's positive vibe. Adjacent bar/restaurant were also comfortable for hanging out.
The in-room controls via app were intuitive to use and clever jn design. Lighting, temp, tv, local info were all there--all app-based interfaces should be so simple and smart. The ONLY hiccup I had was when wanting to know when breakfast was served it required several less-intuitive clicks through the app. Having that info printed on something in the room or a front desk to call isn't part of the CitizenM model. Still, I could have asked any ofthe cheerful staff and gotten my answer.
Great stay, great property, great people, price, and location. I loo forward to my next visit. Thank you CitizenM Geneva! read more