This branch used to be hospitable, but that seems to have fallen by the waist side. It is also clearly evident that employee morale is low. Everyone keeps make snide comments under their breath and don't really try to hide it.
There are three incidents that I like to touch upon.
1.) I was there a couple weeks ago, to ask a question and the woman who is stationed at the customer service desk or welcome desk was completely rude. She talked down to me as if she was talking to a child. I would never talk to a child in the manner she talked to me. Instead of helping to solve my problem she recommended to use a third party service. If you want people to still visit and use brick and mortar branch locations, maybe you shouldn't recommend third party services. I want to the Orland Park location and while they couldn't assist me they gave a thorough explanation of how Citibank was removing said service and gave me various options to help meet needs.
2.) There was huge mistake on one of statements, I called this particular location and the woman on the other end of line said she could not help as this branch does not offer those services. I found that to be incredibly odd as they were the ones to help set up this service for me in house. I brought up this to her attention and she completely side step my inquiry. So the following day I went to the Orland Park branch, were they not only solved my problem, but inquired how they could better be of service to ensure this problem never arose again.
3.) I had been doing a couple of home improvement jobs around my house so I was getting a little low on funds. I received a courtesy call, which I appreciated but the woman on the other side kept pushing for me to setup a meeting with one of the personal bankers. I declined and assumed that would be the end of that. I was wrong. Instead, I received a phone call stating that I missed an appointment; I never set one up. Apparently the woman I had spoked to had done so, even though I explicitly said no and was trying to guilt trip me. I told her no and not to do that again. She kept hounding me, to the point I stopped picking up the phone.
After this latest incident, I promptly decided to stop banking at this location. Instead I have switched over to the Orland Park location and couldn't be happier! read more