very nice ladies working here. I never had a problem with them-always attentive, courteous, do their jobs and even laugh with you. Big plus-their own parking lot!. Thanks Citibank! read more

My mother passed away in Jan 2025 and I went to nearest office to close out her IRA, I was immediately directed to a '1-800' number. I called the number to close out the IRA. The call center is located in Philippines and although her command of English was good, I could not understand her. I called again and got someone who I could understand and was told to, 'write a letter'. I asked if there were written instructions and was told 'no, just write a letter. I again returned to Citibank and the lady at the bank called the number and wrote down the specific instructions for them to send the necessary docs. I mailed the death certificate to Citi with the instructions and 2 weeks later received a package to complete. I completed the package and returned it. Then waited and waited, and waited. After many phone calls I was informed that I 'forgot' to list my housing status as this was mandatory (yet the form clearly indicated it was not mandatory). I gave my housing status and was told to wait 2 weeks. I waited and waited and finally was told it was in final review and would need 2 more weeeks...so I waited again and called, and this time I was told that I indicated too many income sources on the form and must only enter one. I asked which of my 3 income sources would you like me to use.....it is now going to be the middle of July 2025 and we are still no where near closing out my mothers IRA account. I will say that there is an enormous level of incompetence within the Citibank management towards the public. Staff personnel appear competent and willing to resolve issues but are unable to resolve those issues due to barriers created by management. For customers with a personnel bank account this bank is not interested in you. It is not interested in solving normal life events that happen to people. They will take your money but that is the end of their interest in you read more

I have been a Citibank customer for over 30 years since I moved to Millvalley The service through the years has declined tremendously. There was a time I felt like it was my neighborhood family bank. I could call them from wherever I am in the world, and they would help me out, I could bring my daughter in to learn how to have a bank account and their service and kindness at that time was amazing. Each time I go there now I don't even know anyone. The tellers the managers don't know me, even though I am there every other week. I tried going to the Tiburon office because the teller and the manager were so customer oriented. They did not have as many employee changes as downtown Millvalley. That of course has changed now. When did banking small town banking becomes so cold. I guess I will have to settle for a relationship with the ATM read more

I'm very happy with Citibank. The manager always keeps me in the loop.I've never had a problem

Horrible customer service. No one will pick up the phone and when they do its a foreign country with bad reception. Even if you have a fraud or potential fraud issue you get placed in a horrible merry go aound. Th9s is ridiculous. Grow up and do your job CitiBank. This is why I bank with a credit union for most of my banking needs. read more

There is no good reason to have physical branches anymore. The service is a joke. I went in to this branch today to deposit a check. The teller was Danielle Felix. The check had my name but also my Mom's name. Apparently new rules are that if there are 2 names both people have to be physically present or the account has to have both names on it. It's ridiculous, but those are the rules. I asked if I could add my mom to my account and she said she needed to be physically present. Same thing if I were to open a new account in both of our names. Basically she told me to call the issuer of the check and have them change it. I left confused because it doesn't seem possible that there wasn't a better solution. Apparently a check from a lender with 2 names, must be made out to both parties on the loan (although they seem perfectly fine taking money from an account with only one name but that's another story). So, with no ability to change the check, I called and attempted to do a 3 way call and open an entirely new account, for the sole purpose of depositing one check. This seemed crazy to me. I went back to the branch and Danielle again told me that I could not open a joint account without the person being physically present. This just seemed unreasonable. So I called phone support again. I was directed by a helpful person to simply add my mom as a signer on the account by having them send her a form for her to complete. this apparently was easy to do and could have also been done online. I went back to share the news with Danielle but she continued to give me attitude. Her tone indicated she was very happy to tell me no, and clearly not interested in finding the simple solution to the problem I was having. Coincidentally two ladies (one older) were in front of me and were also incredibly frustrated by her inability to help them (apparently they have fraudulent purchases being made on her credit card and they will not shut down the card for the older woman). I told them to not bother with the branch and call or go online because the people working there are clearly happy to tell you what they can't do, and unwilling to help you find the solution. read more

I have found everyone at this bank most helpful and thorough. Quan has taken care of all of my banking needs and has taken it upon herself to follow up with me regarding my account. They obviously care! I recommend them. BofA is a nightmare to deal with and demonstrate their lack of respect for their customers on a daily basis. Citi is poised to get services back to the customers. Go there...you won't be disappointed. read more

I deal with these morons from time to time and they do pretty close to nothing for me except spreading their phony greetings trying to help me with guess what, MY MONEY! So their interest rates are really LOW like any other banks but what kills me is how you get treated the minute you inquire about products they sell or make changes to your account, they seemed annoyed or give you this look like you should make sure you know before asking them anything! I say go F yourself! I won't even approach "the tellers" as they are a league of their own.. its only a matter of time before I take my dough and say: "So long suckers!" read more

Glad this Citi ATM was operable because my husband's bank's ATM down the street was busted. Needed cash for purchases at a concert. Thank you! read more

Recently this branch has had a complete employee turnover including Branch Manager, Personal Banker and tellers. I have been with this branch for over 23 years....I have experienced several turnovers through the years and have been open, patient and extremely satisfied with the various new banking staffs. This group really needs help in customer service especially small town customer service. Also a little more confident organization. I have to agree with Mitzi S., for the time being I will going a little further to another branch. I loved my bank....love it no more! read more

Do not get a mortgage or a HLOC from this company-ever. We ran into tough times and tried to renegotiate our 10 year HLOC, to extend the re-payment period, and they did everything in their power to drag it out. I was palmed off on 3 different agents, each one loosing my info, then requesting more and different info each time. After 6 months, still no conclusion- we wound up selling the house instead! DO NOT USE THEM! RATING= "F" on customer service. read more

Horrible customer service. Worst banking experience ever. Branch office manager offered no help to the poor teller who was caught in the middle. Atrocious. Citi bank and Citi mortgage might as well be two separate entities in two separate countries speaking two different languages - one speaks Greek, the other speaks Chinese. I feel sorry for the poor teller who was helpless and tried her best to help me. Clearly the CEO Michael Corbat never tried to do a transaction at one of the branches his company runs. I will never do business with Citi again. No concept of lifetime value of a customer. Sad. read more

I agree wholeheartedly with the poor reviews that other patrons have given to this branch location and Citibank in general. The staff at this location could greatly benefit from customer service training. I find the tellers to be rude and the personal banking staff to not be customer minded. Tomorrow I will be exercising my choice to vote with my feet and to take my banking business elsewhere. read more

I love this neighborhood branch. The tellers and customer service managers have always been very friendly and efficient. If I have the problem I often call the branch (not the 1-800 number for Citi) and have always had a good experience. read more

the mill valley throckmorton branch is completely unhelpful - they've really gone downhill. it's like some sort of SNL skit. although the people are friendly on the surface, they cant get anything done- and i do mean nothing, not even small stuff. and they just smile, and don't even respond when you ask why. example-they hold check funds all the time, and cant explain why. they held back funds on my rental property (my renter's checks written to me) every single month for over a year. never once could they just deposit it when i asked them to- even when my acct had plenty of money to cover it. one time i wrote myself a check from one account to another, and they even held MY OWN check back, w/o warning. this resulted in a bounced mortgage check - lovely. i have worked very hard to have near-perfect credit. you'd think they simply look at the acct and see it was well funded, but nope- they held their own money back. needless to say, after 30 years, i left. be sure read wells fargo's yelps. they are just 1/2 a block away. thats where i went and they have been fabulous. not one single check held back, ever. when a favor is needed they are happy to do it. they even give you their personal emails & direct lines and get this- they respond to them! totally different experience. read more