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    Citibank

    2.3 (15 reviews)
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    Services - Citibank

    Personal banking

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    11 years ago

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    2 years ago

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    3 years ago

    I'm very happy with Citibank. The manager always keeps me in the loop.I've never had a problem

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    5 years ago

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    Chase Bank - Chase Bank is the world's biggest investor in climate-destroying oil and gas projects

    Chase Bank

    (16 reviews)

    I went in the branch to close my long-standing (49 years), but rarely used account. The place was…read moreclean and someone came to greet me. The whole process was easy and the person was very cordial in handling my business. They're all efficient and friendly, and I felt welcome there. I felt a sense of sadness having to close my account especially after maintaining my account for so long. The place seems to be a well-run establishment.

    We are moving back to Muir Beach and I went to open four accounts with Chase. I stood in the lobby,…read morewith one banker helping someone, and another on the phone for nearly 15 minutes. No one came out to greet me, find out why I was there, or a simple courteous, "I"m sorry. I'll be another XX minutes." They could both see me through the all glass walls. I finally stuck my head in the office and excused myself for interrupting, and asked how long he would be. He said to make an appointment and come back then. He was not friendly or kind in his response and acted like I was putting him out. Good for Chase. I'm sure Jamie Dimon would love to know his employees are arrogant and besides having no idea about customer service, but they're rude. I went over to Redwood Credit Union, where I was warmly greeted and treated with respect before they knew that between our personal and business accounts, we'd be running seven figure money through our accounts. I moved away from what's now the big four-_Chase, Citi, BofA, and WFB over a decade ago and was ready to come back. Now I remember the lack of personal and courteous interactions and why I left in the first place, besides all the bad policies the bank does in general. So thank you Chase for reminding me when you have terrible policies, you don't care about the people you hire, who in turn, don't care about customers.

    Bank of Marin

    Bank of Marin

    (3 reviews)

    I opened an account with Bank of Marin after moving to Sausalito from the East Bay. The Sausalito…read morebranch offered excellent customer service for a few years but, after an employee shake-up, it was never the same. After 18 years in Sausalito, I relocated to Mill Valley and am lucky enough to be in walking distance to the Bank of Marin branch in Mill Valley. The employees at this branch are exceptionally friendly and efficient. I cannot describe how wonderful it is to have a nearby bank where the staff automatically goes above and beyond to help their customers. I would give them ten stars if possible!

    I am writing this after a very frustrating 45 minutes trying unsuccessfully to use mobile banking…read moreto deposit a check. Never a good idea to write a yelp review when I'm mad, but I've resisted about 5 times now for this particular business, and I've had it. A small nonprofit I work with switched to BofM after Bank of America upped its rates once too often. It was nice to be able to walk into this business and ask about their rates. So happy to support a local bank! They immediately offered to waive the monthly fee on our small business checking account since it was a nonprofit that generally had a lowish balance and not much activity. Great! Not so great: having to call every month for several months to have the fee removed each time. Not so great: no calls back when we left voice mails. Not so great: dinosaur website. Really not great: mobile app. Issues? If you call "customer support" during business hours, you're in luck. Weekends, there was no support when I phoned. It isn't one issue, it's a new issue every time. Website down. Password randomly expired (only it doesn't say that on mobile, it just won't let you proceed). No answer/call back from the guy I worked with at the bank. Can't recognize the number at the bottom of the check. Etc. etc. If I could muster the energy, I'd shop around. I am so tired and frustrated and I'm mad at myself for spending even more time and energy writing a review. Let me save you some time. You've been warned.

    Citibank - banks - Updated May 2026

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