Very good service all the time. Thanks to all the employees at Provident Credit Union Financial District Branch!!!

First time at the Kearney Street branch wonderful people love the fact that they open very early in the morning service was wonderful

Marcela is a wonderful clerk! I can always count on her for help with my account. Provident is a terrific credit union!

Will not visit this branch again. I was told that my name on the account did not match my name on the check, (Vince vs Vincent). I was told they would accept it as a one time courtesy exception. Had to get managers approval. I did have other banking needs but I will take them to a more competent branch. From now on it is Walnut Creek only. read more

Mrs. Mercy Bersonda always make my banking experience quick and easy every time I visited this branch. I thank her for an excellent service!

Personality, professional with excellent good customer service. Always a smile, and patient during each encounter.

Just don't. Stay away. 1. According to their tech support, their backend does not connect with many major and common financial networks. Venmo cannot make deposits. T-Mobile bill pay bounced, charging me late fees. You get the picture. 2. Once they get your money, they make it difficult to get it back. External transfers to other banks take over a week. Even if you've already validated your identity in person and again via online banking, and waited for three days for the microdeposit validation link to become active (even though your other bank posted the microdeposits same day), you're still required to call an agent to verify your identity. That agent can't help you. They have to write a ticket for a senior advisor. Two days later that advisor calls you. Depending on which day of the week, it can then take another 3-5 days for the transfer to actually happen. Opening the account should have been a clue. I had to present my actual social security card to open the account. Makes sense, so far. The banker's desk is in the middle of the lobby. He then reads back my SSN so every one in the bank can hear. But wait, there's more! I was unable to access the money I deposited until one of their bankers called to interview me to make sure I wasn't using the account for money laundering. No joke! They must have gotten busted for this with some other accounts and now they make everyone's life a living hell. Go to SF Fire CU instead. read more

Went to withdraw $500 from their ATM machine. Not sure what happened, but the ATM machine blacked out, didn't receive the cash and it ate my card. Good thing the branch was still open . They were able to get a technician to get my card back . But my account was charged $504 and it's been 2 weeks and still in dispute. I heard this isn't the first time that branch ATM has done that. Be careful ! read more

I opened my account in 1989 with Mercy Bersonda. I remember she was super nice and helpful and until today, 30 plus years later she is still that one to go to. My whole family have accounts and we all run to Mercy for auto purchases and auto refinancing and she is always there to help.. She provides Excellent customer service. read more

I have my own personal Banker here for so long time, her name is Mercy or Marcela Bersonda. Every time I visit Branch, she always give me suggestions about the products of Provident CU, that will help me earn more. And she is always right that is why I said "I have my personal Banker at Provident CU As always, Thank you Mercy read more

Nothing but the BEST of customer service at a high level. The manager Fred was very well verse in his roll of leadership. Juanita and Erica made me feel secure in sharing my personal needs in dealing with my mother's death. The paperwork while handling my mothers affairs was very emotional. This staff made sure to be present and available with the BEST customer care. My experience at the Daly City branch was the complete opposite and I will never go there again! Fred, Juanita and Erica, Thank you!!!! read more

I've had the pleasure of knowing Marcela Bersonda, MSR II, for over 15 years. Her professionalism in banking has always stood out--whether assisting with routine transactions or even guiding me through the process of purchasing a car. She consistently points me in the right direction, connecting me with the right personnel at Provident when needed. Marcela is always kind, friendly, and accurate in her work. Her outstanding service is one of the key reasons I've remained a loyal Provident member all these years. read more

Provident Credit Union, over the last 10 years, has helped me finances 4 of my cars. They are superb, great customers services, great bank products and competitive rates. They finance 4 of my cars in the last 10 years, Marcela Bersonda, helped me with all finances, and she was very patience, listen with intent, personable, and offered competitive rates. Provident Credit Union is lucky to have her in your team. In addition, Juanita Calloway is also very helpful everytime I visit when Marcela is out. Great team and your product banking services are in tune with your customers. I recommend Provident Credit Union for anyone's banking needs. Thank you for a great and exceptional service through your team. Dino read more

Easy access by muni and professional help-see mercy,my car loan made simple and affordable- keeping multiple accounts now

Provident credit union used to be convenient when I was able to make in person transactions at other Credit Unions. Now that this is no longer the case, I might be looking for alternatives. read more

Provident Credit Union - Fun - Banks & Credit Unions Near Me - San Francisco, California

I prefer to use a local, community based bank - Provident Credit Union. Located between the Financial District and Chinatown, Marcela (Mercy) Bersonda is the agent to handle all your banking services! Her individual customer service is refreshing - not the limited digital options by the legacy banks. And Provident is a part of a larger credit union network serving throughout California. read more

Everyone was friendly and helpful in assisting me with a new account for my consulting gig. The only reason I gave them four stars is the wait. They were busy the day I came in and under-staffed. read more

I had an excellent experience with one of the banker Mercy good job your service is needed to the public

Miss Marcela is the best , I'm member since 1992 , this financial institution is highly recommended and the team with great customer service. Thanks Ms Marcela always have a great smile . mary of sf read more

Joined in 2014. It's been ten years. They respected and listened to my pleas for overdrawn penalty reversals three times a year. One teller, Mercy, has been working there since before I joined: that is a good sign of a well run organization! Online banking is fluid and quick. Zelle, direct deposit, great APR on CHECKING ACCOUNT FUNDS! Free membership. It's like an annoying bank without the annoying parts. If you never used a Credit Union before I kind of feel sorry for you honestly. Thank you, Provident. read more

Very well satisfied by services gotten from Ms. Marcela. She is so helpful. Omg she made my day. She was the best. I had a couple transactions and questions about opening up a business account. She explained so detailed I was impressed. Good thing about it if you guys want to open up a business account with PCU you don't have a minimum balance requirement. I'm telling you guys if you ever visit this branch please ask for Ms. Marcela, she will do her best to meet your needs and satisfaction thru your financial needs and goals. Stay safe and healthy. Have a wonderful one Ms.Marcela. read more

I recently opened a new bank account at Provident Credit Union, SF Financial District Branch. I was very pleased with service I received from Branch Manager Fred Palmer and Banker Randy Kuang. I highly recommend the Free Super Rewards Checking Account that pays 1.26% interest regardless of account balance. read more

Haven't been in the branch for a while Thank you ! Marcela Bersonda for your help As always .. excellent customer service.

I recommend Provident Credit Union's Branch on Sacramento Street in San Francisco for their personal and professional attention to assisting their members with their accounts. I have been a member for over 17 years. Especially helpful is Mercy Bersonda who has been at the branch for over 9 years. She always greets me by name, answers any inquiries I have regarding my accounts or gives me recommendations in a friendly but professional manner. It's nice to go Provident instead of a large banking institution where personal attention and account charges are high. read more

Patient and knowledgeable and has always made me feel so welcome at the Chinatown Provident office and before that at the Fisherman's Warf office before it closed. Ms. Marcella B. since 1987 has provided me with consistent professional service and is a huge part in my continued loyalty with this credit union. Looking forward to many more years of happy service. Wilfred J. read more

Awesome service at the Chinatown Provident office (today and over the past 30 years) from Marcela B. She's super knowledgeable and very friendly, can't thank her enough for her advice on a CD promotion they have now. Thanks so much! read more

I have been with this branch more than 10 years, every times that I go there, they always make me feel that they want to give me their best services and my benefits first, especially Marcela Bersonda, she always tells me what is new and good for me from Provident CU. They are our Credit Union and they work hard for our benefits, thank you to all hard working from all employees of Provident CU. read more

Provident Credit Union - Banks & Credit Unions Near Me - San Francisco, California

If I could give this branch 0 stars, I would. I was denied the opportunity to receive a PREAPPROVED loan because of inquiries I had received. I had only looked at 2 other banks to see where I could get the best rate and when Provident approved me for exactly what I was looking for I was very happy. However, when the time came to sign up for the membership to receive the loan, I was told that nothing could be done about the situation. Although I had reviewed my consumer report and explained to them exactly why I had 2 inquiries (shopping for auto loan) I was still denied. I ended up going with another credit union that approved my application and membership. Overall I was extremely disappointed because I loved Provident. I wanted to use them for my personal and business accounts but I will take my business elsewhere. The banker Angie was also not aggressive or willing to help me at all, which was disappointing because before all that she was more than happy to approve me for the loan amount. Don't waste your time, there are other credit unions: Petalco, SF Fire, Golden1, etc. that will help you!!! read more

I've been banking with Mercy B of Provident Credit Union for the past 20 years and she has extended efficient services to me and my family.

I have always financed through dealerships because that's all I ever knew how to finance a car. This time around I financed with Provident to purchase a new car, and I'm SO glad I did. Ronaldo from this SF branch, Cherielynn from the Hayward branch, and David the DMV specialist couldn't have made it a more enjoyable experience. Yes, enjoyable. I was having the worst time with my previous lien holder in trying to sell my previous vehicle to get in a new one. I wont name that company, but it rhymes with "smells hargo". Provident didn't make me jump through hoops at all. They asked me all they had to ask, and helped me navigate everything easily. The buyer for my old vehicle was even impressed at the professionalism and effectiveness of this team. When it came time to get into my new car, even the dealership was impressed with how responsive they were, and that Provident's rates were so competitive. I'm so glad I'm a member, and I'll recommend this CU to anyone who'll listen. read more

I have been a Provident Credit Union member since 1988. I started banking at its 450 Golden Gate Ave. branch, S. F. Staff was great however; Mercy Bersonda and Mei Mei (manager at that time) often attended to me. They were quick to assist, provided detail info. and provided service in a friendly but professional way. When I retired in 2010, Mercy and Mei Mei were both transfered to 701 Sacramento branch, S.F. Due to their exemplary service, I followed them to their new location. Mei Mei had retired but I continued going 701 Sacramento branch because Mercy Bersonda remained in that branch. She has been attending to me for many years and ever since, she has been doing an exemplary job. Yesterday, it took me about an hour and half to have my visa unlock. The issue was I had my old cellphone number on file which I couldn't remember what it was and fraud dept.'s concern was they thought there were some questionable charges. The questionable charges they were talking about was already paid. I wouldn't pay them if I didn't do the purchasing. I had to make several calls at Redwood branch and had been transferred several times before I got someone who told me she would seek assistance from her supervisor. I believe her name is Theresa. Thank you Theresa for being understanding and for a job well done. Back to Mercy Bersonda, the more I realized, what a wonderful service she has been providing. Twice my visa was locked and Mercy assisted me in dealing with the fraud dept. Mercy has been providing service way and beyond my expectation as a customer. I always believe, good service must be acknowledged. I commend you for a job well done! read more

Recently my friend and I got our auto refinance there with amazing service from Ronaldo Rivera. All team is ready to help and friendly. We are highly satisfied and will continue our business with these amazing people. REGARDS read more

Terrifically helpful staff at this small branch of Provident Credit Union. Have been here multiple times and everyone has always been friendly and competent. Special Commendation for Ronaldo Rivera, who pulled off a minor miracle by completing an important transaction -- even after I left some important paperwork at home. Super professional and supremely courteous. Bring some joy into your life: do your banking at the Sacramento Street branch of Provident Credit Union. :-) read more

Longtime member of this bank. Good service, helpful bank-teller and personal help from Ms. Mercy Berronda every time I need a person to person contact for my transaction. A 5 star to my PCU bank. To the management and staff....KUDOS!!!! read more

Provident Credit Union - Thanks to Marcy B. Of Provident Sacramento Branch for the help. Appreciated it. - Banks & Credit Unions Near Me - San Francisco, California

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Mercy and David were great in helping to resolve a couple of issues I was having with my debit card. Highly recommended!

Excellent customer service! Tuan Le is the man. He made the process of opening new checking/savings account extremely fast and easy.

I've been a customer at this branch for over 10 yrs & I have never expected a better customer service ever. To be specific, Marcy is amazing and she is my favorite banker in the world . She is kind , knowledgeable and she needs to be the manager. She is a delegate to work with and I always look forward to walk to the branch and see her. Highly recommended this bank and there customer service!!!! read more

They're refusing to refund over $1500 of fraudulent charges based on a technicality. They said this happened to many of their customers, but because it was a scam on the phone, they won't refund the charges because it's not technically "fraud." This is unbelievable behavior on their part. I thought credit unions were supposed to be all about customer service. But I've never had such a bad customer service experience with my banking in over 25 years. Do not join Provident. They don't care about their "members" at all. read more

I been knowing Anthony Portillo for some quiet time since Wells Fargo days and he is good what he does. He provided excellent customer service and open up my both business accounts from Wells Fargo and now at provident credit union. He made sure everything was good and I highly recommend anyone to him. Thank u Anthony read more

This is a "shout out" for Marcela Bersonda (Mercy) a MSR II bank teller at the San Francisco downtown branch on Sacramento street that I frequent. I have been a member at Provident Credit Union for over 20 years and could not be more than happy with the banking and financial services that I have received. During much of this time it was Mercy who has helped me throughout the years. She is a perfect blend of a warm and caring personality wedded with a conscientious and responsible professionalism. I trust her with my money and with any problems that might arise. Provident Credit Union has always had my back and I feel so very grateful for their services. read more