I had two experiences here in the same day. It started off pretty terribly, but the woman who helped me the second time was much kinder and better at her job. When I first arrived, I was helped by Maurie (apologies if I misspelled the name). She was unenthused and borderline dissociative, and when my transaction failed, was told there was nothing she could do and I had to call. I asked if I could try it another way, and she just said, "No." LOL. Okay, so I went outside and called and was told the transaction failed because it was a first time request, but would go through now. The customer service representative on the phone also informed me that she should have tried it for me instead of being difficult. I went back and was given so much attitude from Maurie who told me she couldn't help anyway because she was leaving and i could wait for the other teller to get back in five minutes. When a manager asked me what the issue was, I started telling her what had happened and from behind the counter, Maurie starts interjecting and accusing me of lying. Girl. None of what I was saying was a lie. And she was just so rude and disrespectful it made me never want to go to that location again. The manager had to reign her in a bit, but she was still shooting me dirty looks and I just can't believe you're allowed to act this way in client facing roles these days. Like i said, the woman who helped me after this -- my transaction was able to be completed, FYI! -- was much kinder and that made me feel a little better about the experience. So, those two stars are for her, and zero are for Maurie. read more

Citibank - EXTREMELY POOR CUSTOMER SERVICE AND WILL NOT RELEASE MY DEPOSITED FUNDS If I could leave this company with zero star rating, I would. I have, many medical conditions And bills to pay. I opened a new account and deposited my paycheck using the mobile app. I knew it would take a day or so to be available, but instead, 2 days later, they decided to hold it for a week and a half. Making it impossible for me to seek medical treatment (gey my prescriptions), have money for food and gas, and also pay some very necessary bills. I had already set up direct deposit for my next check, and they said I would have access to it immediately after deposit, which was a LIE, and they once again denied me access to the money for four additional days because they had not sent me a debit card yet, which means for 2 weeks they held over $2,500.00 and would provide no resolution. I couldn't even transfer the money to a friend to help me out, because I did not have the debit card. They told me to go to a local branch. I live in Nashville. The nearest local branch in Chicago. I spent every day for week a total of six to seven hours on the phone (while very sick with pneumonia due to complications of the flu due to my rheumatoid arthritis and early onset Parkinson's Disease) and STILL GOT NOWHERE. Once I finally got my debit card, they said everything was resolved, ad it wouldn't have any further issues. So I foolishly deposited my next paycheck yesterday (for some stupid reason I actually believed them), which I needed access to in the next day or so. And they're now are saying they're holding it until the 25th and that this is NO WAY to override the computer or speed up receiving MY HARD EARNED MONEY!! Because it's a computer program, there no one in the entire organization, that can help me, (of course that is according to them). So once again, I'll be going without some medical treatments, and I will have a number of bills that will not be paid because they're holding my money hostage (which those executives making the big bucks will never understand or even respond to). I have been talked down to, patronized offered hollow platitudes, dismissed, been hung up on, and I have had a thoroughly unpleasant banking experience with this company or rthe last month. I am shocked they are allowed to do this. And I have never, in my forty years of banking, ever run into this problem, PERIOD. I HAVE BEEN IN TEARS, BEGGING FOR HELP AND A SOLUTION, BUT HAVE GOTTEN ZERO HELP. This company is horrible, uncaring, and wholly UNTRUSTWORTHY. DO NOT trust them with your money. They will continue to screw you and screw you. And for somebody who desperately relies on his funds for medical care and bills, not to be able to have access to my hard-earned money has been awful and made for a very rough month. PLEASE, FOR YOUR OWN SAKE, NEVER USE THIS BANK. read more

Went into CitiBank with 1,0001 problems yesterday. I was greeted and helped by the manager, Gina. She was so professional, so kind, and went above and beyond to fix my situation. Not only did she successfully fix my situation, she even followed up the next day to make sure everything with smooth. Thank you so much, Gina Mis. You are appreciated! read more

Worst customer service. Marco was rude, not helpful, and hung up on me. I'm a brand new customer. Called to make sure I signed up for the correct account. He was mad because I didn't have my account number. I asked to speak to a supervisor and his comment was "why because you don't have your information?" Before I could complete my answer he hung up on me. What an A Hole! This is how you treat your new customers? Marco you are horrible at your job and should be fired. read more

I made a deposit that the cashier made the wrong account and I already made the claim. They have not said anything about it for two weeks, or send notification of what is happening. I already called customer service, I sent them the receipts and they do not fix it, now it turns out that up to 90 days! They will tell me what happens with that money, when they have already received the evidence! For me that is too slow and bad service. read more

Citibank - Banks & Credit Unions Near Me - Los Angeles, California

Thank you Mr. Marcelo Carrasco, Branch Manager for the Rancho Park location. He was very helpful in rectifying an problem we had with a linked account. Thanks read more

Things have gotten worse in this shithole of a so called bank. Employees don't give a damn, unmotivated, unhelpful, dispondent, miserable etc, etc! The only reason I come here is my moms account is here which won't be much longer. Came in to change fifty dollars for her and these morons say she has to come in her self because only the account holder can get change. Hey, you morons, she's 98 years old you scumbag losers! read more

Probably the worst branch I've ever been to. The Banker that helped me didn't know the products and wasn't helpful with my business banking. I went to Chase and found better options. Customer service is a guy saying "he got you" but doesn't got anything. Go somewhere more helpful. read more

They have short lines in my local branch and the tellers are very nice... nothing that even remotely compensates for how frustrating their automated phone system is. I have used their automated phone info no less than 20 times... but it's never easy, it's only when I drastically need information and it has (every single time) made my day a little less fun. Ya know? That automated, chipper, disembodied voice that sounds like she's smiling and friendly but, really, the subtext is always "Good morning! How can I irritate the shit out of you today??" read more

I cannot overstate how challenging and aggravating Citibank has been to work with. IF YOU ARE CONSIDERING CITIGOLD, STAY AWAY! I joined in July 2021 on account of an attractive Citigold incentive bonus. Despite numerous efforts on my part to fund the account within the 30 day window required for the incentive, it took 34 days to resolve issues and get it funded. I called several times to query whether I would remain eligible for the promotion, and everyone I talked to assured me I would. 6 months and over 10 hours on the phone later, I have been repeatedly misled that "this would be resolved soon" until finally being told there was "nothing they could do about it." The combination of dishonesty and incompetence has been, at least from my personal experience with large organizations, unprecedented. I offer this review with hopes that my time-wasting, capital-wasting experience can protect others from the same outcome. BANK WITH ANYONE BUT CITI! read more

Today I walked into Citibank I met with a guy named Fernando who is one of the tellers and I asked him for help on how to open a checking account and how was that able to get checks he seemed very lazy and offered no help he said I cannot help you open a checking account At the moment you have to do it online which I asked him so you were telling me that I cannot open a checking account here with you he said yes but I actually have an appointment in about 20 minutes do it online and it takes about three seconds worst customer service ever His name is Fernando I hope Citibank actually talks to this person and lets him know that his job is to help the customers and not to be rude read more

This is the worse bank I have ever been with. They can apparently cancel your checking account for no valid reason. Beware, supposedly they do it often. I would rather back somewhere where this isn't something ongong ,especially for no reason. Chase is where it's at ! I have multiple accounts and I know what I'm talking about. read more

This is the worst banking institution I have ever dealt with. I will not ever be a customer of Citibank. Their customer service reps can not speak English. They lie to you and do things behind your back that are shocking to say the least. Run, do not walk away from this financial institution. Save yourself a lot of heartache and frustration. Find any other bank. ANY OTHER BANK is better than Citibank. read more

Citi bank had closed my account and I have over $20k in it and customers service has been hanging up on me or transferring me to the wrong place because they said they will be sending my check and they kept giving me the run arounds. Do I need to get lawyer for you fucken stealers? read more

Don't apply for one of their credit cards if you pay in full every month. I had a citi double cash credit card for over five years and charge well over $20,000 a month and used it for my reimburseable expense account charges and they closed the account with no notice and refuse to give me the cash back I earned on the card. They would give me no reason, and the card was paid in full and I was never late and never paid a penny in interest and I think they closed the account because I was paying in full with no finance charges being paid. read more

2/28/22 One of the worst, most epic, customer service failures. Citibank blocked my on line account for some unknown reason. After 4 phones call, the most recent taking over 2 hours, the problem remains unsolved. The tech support people were incompetent and rude. They would disappear for over ten minutes without communicating so you were left wondering if they were still even working on your issue! Very very frustrating....they have my money and I cannot access it to pay my bills. The problem remains unsolved. read more

RIP Citibank. It's not useful anymore. The people at the branch can't make decisions, everything is controlled by robots and you have to make a call to India to get anything done. The nice folks in india will read a script to and they will always "apologize for the inconvenience" but they can't get much done either. They also pick random times to remind me that "This call is being recorded for quality and training purposes," it's some kind of nervous tick. They say it when they feel unsure. My Citi account was blocked for weeks, for no good reason, and I bounced a bunch of checks even though I had almost $10,000 in the account. BTW they held the money and would not let me withdraw, which is theft. I called India many times and also visited 3 branches before it got resolved. Took about 10 hours of my time. Workers at the branch have no power, they even have to call India. The people at the branch are just tackling dummies so you have someone to yell at. They can't actually do anything. I also had a check someone didn't cash for a few years, tried to get that money back. It took months. Called India, they said go to the branch. Branch said they could not help. They said to try online chat. I went around this circle 3-4 times before I got it handled. It's simply not possible to do business at a large corporate bank anymore, and I will explain why this has happened. It all started with the Wells Fargo scam (all the fake accounts) and the financial meltdown. The corporate banks are inherently unethical, and are ruled by greed. They exist only to make profit for shareholders. They do not care about serving the public. The humans that have an account are merely obstacles to their goal of making money. Because of their greed and unethical business practices, the government has gotten involved and as we all know, the government is incompetent. So now we have a greedy organization being bossed around and hampered by an incompetent organization. The solution they are trying to implement is to remove humans from the equation, and have everything done by a computer program. This further destroys customer service. Good service can only come from humans. Machine technology is unable to perform this task, as I found out. The Citi employees are all terrified of losing their job, so they refuse to go out on a limb to help customers. They are under so many threats of termination that they have been rendered powerless. The are functionally equivalent to a Walmart greeter at this point, only there to smile at your and issue apologies when their computers and systems fail to get things right, which is pretty often. The computers and only get right the most common and mundane tasks. Anything out of the ordinary will get botched and no one can fix it for weeks, which involves at least a dozen calls to India. I asked during my last visit, "do you believe in this system?" to which both employees looked quite sad and knowingly shook their heads. One of them said "let me hit mute on the phone before I answer that" because of course we were on hold with India at the time. I'm switching to "Farmers and Merchants Bank" which is 45 minutes from my house, but it's hard to find a small local bank. When they get too successful the corporate banks buy them and ruin them. F&M has no call center in India, they are run by humans, and when you visit or call they can actually get stuff done. They are not owned by a publicly traded corporation. I encourage everyone reading to turn their back on the corporate owned banks and open accounts at small local banks. Be sure to ask whether they are owned by a publicly traded company, because if they are, then you will get treated like dirt. Humans are simply an obstacle to corporate profits in their business, so they want to suck your funds dry and throw you away. Same thing applies at Wells Fargo and the others. Thanks for the Citi employee who told me about Farmers and Merchants bank. To the rest of the employees, I feel sorry for you having to make a living doing something you don't believe in. My sincere condolences. read more

I'm not able to talk with a person who speaks enough English to solve my issue and I'm losing lots of money as a result, due to a Citibank error. read more

I had an issue with identify theft and they gave me a number to call. I have been on the line for 25 minutes now and no one has answered. It is so frustrating when it is an important matter and they do not respond. I am still waiting so it could be even more than 20 minutes. It is so frustrating. I did not even open an account with them and now I have to resolve the issue myself. Do not reccomend. The customer service is horrible. read more

The problem is you deal with the call center which is outsourced. Every time I call there are very long holds and then they want to transfer me to another department. Example: call the number on your checking statement - hold for 1/2 hour and then get transferred, even though the call center says that is the correct number. The only way you can get service is if you go to the branch. There the staff is very helpful. read more

How many times I have to come here and West a lot a time How many days and how many days from the time you gays are opened the bank until 5.00 you didn't do anything at all but you guys say we are working and still working on your account and the time passes I'm been calling to check out 2 time and I'm walking in to check how was my status is going right now. You say everything it was good let me check it out one more time and you just walk to the back room 1 person going and Second person walk in the back room and third person well in the back room and come out and he say anything about it. It like nothing happened are you guys kidding me. You telling me let me check it out for you and then what...didn't say nothing when you come out So you want me to walk to the front of you and asking you what going on on my account. That is not the right way and the right thing to doing like this to the customer So if you don't like this job I don't want to work so why you guys don't quit the job and found something else to do you know what I mean So this will be my first and last time walking in this place and I will not Recommend anyone to come in this location read more

Vary rude customer service stole money from my account and will not give it back I will not recomend city bank to any they never want to help out there customers and they even lie to them say that you have already max out your refund even do i only had the account for 3 months they are liers and should start a class action law suit against them read more

So my mom opened a credit card with them and was told if she spends a certain amount of money in a certain period of time, she qualifies for $200 gift card!!! She met that spending requirement and went to the bank to claim the gift card. They said they cannot take care if her claim at the bank and she needs to call the customer service! Since my mom doesn't speak English, I tried to help her and call. Tge representative was super rude. They didn't accept my translation and put us on hold to get a translator. Sure enough, after holding for a long time, the line started beeping and it said, "sorry the number you're trying to reach is incorrect!!!" We called again, and spoke to a different advisor. He tranaferred us again abd they were closed!!! We're not calling again. Just closing our acconts there. Thank you Citibank!!! read more

Worse customer service. I did wait in line over 40 minutes, only 1 cashier is working, employee working so slow. During 40 minutes I was waiting she only helped 2 customers, like super slow, keep calling manager for help. I will never go back. read more

Ask Tigran Kirakoyan if you need a help. He is very professional, polite, patient and fast. Thank you! Also is speaking No long lines. Free parking, nice and friendly service. It always pleasant to deal with this branch. read more

Citibank - Banks & Credit Unions Near Me - Los Angeles, California

This is the worst company I have ever had a card with. When I called about a problem with the card they treated me like a thief or scammer. I provided all the security information and they said "we cant authenticate that". What ??? Long story short they put a hold on my card, did not tell me what was wrong in the first place and would not help me. Instead they will send a letter in the mail and I am to call back at that time. YOU WASTE MY TIME Citi Master Card. Very unhappy with this card and the service. read more

Rude customer service by Teller at the Citibank How ave branch in Sacramento, CA. Will not be disappointed when these jobs are taken over by automated machines. I do not see the need for a human teller if it is not for a personable attitude. read more

Horrible experience. I received a new Citi Simplicity card 2 months ago with a $5,600 credit limit. I began using it on June 8th for a family road trip. On July 10th it was declined. I checked my balance and it was $3,800. It said zero available. I called them. They said my credit limit was decreased. I asked why. They couldn't give me a decent answer. I only used it for one month, already made the first payment, and it was not late. So here I am talking to a supervisor now. He was awful. He said I would receive a letter in the mail etc. I told him to close the account. I will never use them again. He said if I closed the account I would miss out on all the benefits. What??? Close it now. Bad business. read more

Horrible experience, i am still waiting for my money depsited and closed account month ago. I opened online saving and checking account with citibank dated 1/22/21 and depositing total of $10000.00 in saving and $1000.00 in checking account. Total amount $11000.00 I did not have access to online account due not receipt of ATM card to activate the account for access. ATM card was not received by me as they sent to wrong address on file. Despite informing them several times that i have not received the ATM card due to wrong address and gave them the correct address. On 01/25/2021 I received letter from Citibank fraud dept to my correct home address that they need to speak to me. I once again inform them that non receipt of my ATM card. After several days of following with them and getting trasnfered to many departments and spening several hour on hold I requested to close my both accounts and send me the funds. They confirmed they have closed the account and mailed the checks on 2/18/21, After not receiving the checks i called them again and they told me that will issue new checks and mailed on 3/12/21, which i did not received as the checks were again sent to wrong address, despite i corrected my address with agent. I spent lots of hours and weeks trying to resolve this matter but i was only getting run around with different agents with resolution. I decided to file complaint with Consumer Financial Protection Bureau on 3/5/21. On 3/18/2021 I received respond from Citibank, after several attempts to call and speak to Ms. Prisella at Citi Executive Response Team, and sending her my copy of Drivers license showing my correct address she confirmed the new checks will be issued and mailed and she will call me before the end of the day 3/22/21. She failed to keep her promise, I have attempted to call her for 2 days and there is only recording to leave message and sent her email dated 3/24/21. Judging the from the experience i have gone thru with several hours of phone calls trying to resolve the issue, they seem very disorganized and dishonest Bank. read more

This bank is the worst bank that I have ever encountered. Technical problems with the website from the get-go were never fixed. Outsourced call center does not care. Told me to go to a branch in Minneapolis to fix a problem - but there is no branch here! Code notification system does not work and could never get fixed while I was a customer there. Told me that I had given them a wrong TIN which wasn't true. They then withheld federal tax! Code system was also not fixable with the call center. Therefore tried to cancel the account. Only problem is that there is a very low limit re how much you can transfer on a monthly basis. Don't do business with them - you will regret it. read more

Just put $900 into my Citibank using my ATM on a Sunday. Got a notification saying "I'm sorry Because of Technical problems, I can't return your cash right now?" This is theft. No amount is listed on this printed receipt. No money has been credited to my account. I immediately called, filed a complaint, opened a report and the person on the telephone was rude. Told me that it could take 10 days until this investigation can be completed. This is THEFT. read more

Citibank lies, they say that they are going to expedite a card and end up not sending a card at all. This is what happens when you send all your support to india read more

Citibank lured me in to open bank account with reward $400 for opening back account for $15000 for 2 months. It frozed my money for 2 months now for fraud!!!! It said because I use my business address to open account so it was identified as fraud. Even I proved my residential address by submitting my documents for over 45 days now, Citibank still keep freezing money and absolutely not reward $400. They find the way to keep your money in little matter and wont proceed refund and keep saying that many accounts in queue you got to wait for the review to get your money back. the wait is over 45 days now. Wow! Don't open bank account with them. There are a lots of banks that are genuine and easy to deal with...but.. not Citibank. read more

Zero stars is more adequate. These guys are scoundrels. I put a couple of appliances on a credit card they issued me. Paid the card off several days before the first payment was due. They placed a hold on the acount because they deemed my payment "too high". Suddenly, I need to be on a conference call with my bank to police my funds run through an established & insured company, Cal Coast. I am unsure if it is because of racial bias, or income bias, or something else that caused this problem, Rest assured, it will probably happen to you. For the record I called 3 times on the issue. Same story for call 1 & 3, but a different story on call 2. At the end of which I was told the hold had been lifted, only to find out hours later when trying to use the card, it indeed had not. These people either willfully lie to customers, or are to unintelligent to realise they are lieing to customers. You decided if either of those work for you. Neither worked for me. Take your business somewhere else unless you enjoy stress & headaches. read more

Long hold times- 40 minutes, then they transfer you, then they bring you back online only to disconnect your call before they answer anything. Shitty customer service, and when you call the branch directly, equally as unsatisfying in answering anything. Bank elsewhere. read more

Don't ever get anything from this damn bank. My mom is paying all her payments on time but she STILL reviewed a nasty letter that they will mess up her credit even though the payment wasn't due yet! Go with any other bank or credit company they are so so so nasty! Why did they have to harass my mom like that? read more

Some time back Citibank contacted me to refinance my loan with them at a lower interest rate. I went for it. What followed was a YEAR of dealing with a string of corrupt and incompetent employees. My paperwork was "lost" over and over again, requiring me to start the entire process anew several times. The employees kept mysteriously disappearing and my loan would be turned over to yet another completely clueless individual. No amount of speaking with supervisors or appealing to higher ups achieved anything. A YEAR followed, in which Citibank continued to collect the high interest they were after. Shameful, dishonest behavior! Then, when my loan finally went through, they sold it to a fly-by-night company that was even more corrupt and incompetent than Citibank! Please stay far, far away from Citibank if you value your money and your sanity! read more

attention business people - do not use citibank. they do not cater to you. you never reach a usa representative. their phone hangs up on you - horrible read more

I am amazed that all major banks are charging fees for no direct deposit. I am still not working and have no direct deposit like millions of others. But if I close Citi bank account I can loose financial opportunities that are being given at this time. This is not right. read more

Fraud complaint ( Open a credit card without your knowledge) My name is Gehan Francis and I received a letter from "United Collection Bureau" and the creditor is Citibank, N.A. you send me to a collection for a credit card named "Shop your way" which I never heard about them. at the beginning a few months ago, I received a bill for $39.00 and I called them they said that is your yearly fee for the card. since I never heard this name before neither applies for a card, I asked them to send me proof that I apply. I haven't heard from them and I received another bill with late fees and interest. I called a few times, hours of conversation and they always don't know what is going on. Finally, I called and a customer service check and told me" the account is zero balance and closed" please don't worry about it. Until I received the letter from collections asking for $272.85 and went on my credit. -first time they said I applied for the card and ask for it -second they said we upgrade your card from Sears to shop your way because Sears went bankrupt. MY Sears card by the way is paid off and closed for years. -Third time they said they send me a letter to notify me in June 2020 to notify me that they will offer me a card and since I did not respond they made one without any approval from me or consent. I am spending hours and hours every day on the phone between Citibank, Shop your way, and the collection agency listed above. Every time waiting for so long, putting me on hold for a long time and they can not figure out another lie to tell me. ** Since when Citi bank allows this shop your way to act on their behalf and to open credit cards for people who never heard from them. I have other cards with Citibank with limits over $20 and $30 thousand dollars and in excellent status. Why I open this card with a limit of $250.00 I need this issue to be solved right away because I was applying for a business loan and get rejected when my points dropped 29 points due to the collection. That is a scam and fraud and don't believe a major bank like Citibank will allow other companies to use and abuse the consumers. I am going to make terrible reviews to all people involved in this issue so the consumer can be aware of this fraud and if not solved immediately I will take it to Federal Authority since the credit card is involved. read more