I was thrilled to meet the outstanding team behind FCSB. They are distinguished by their…read moreintelligence, compassion, and dedication to OUR community. Their interest rates are also exceptionally competitive which is what drew me there to begin with! My experience with small community banks has always been overwhelmingly positive, and FCSB is a shining example. After becoming frustrated with the impersonal service of larger banks, I made the switch to FCSB and have been consistently impressed. The executives are not only approachable but also genuinely committed to fostering meaningful relationships with their clients AND the communities they are in. I'm grateful to be working with this bank! With their corporate offices located in Glen Cove, I'm thankful for their presence in our community! If you don't know who they are, go pay them a visit! Bank locally, it's so much better. 70 Glen Street Glen Cove

From the owner: First Central Savings Bank, also known as FCSB, is a financial institution. Operational since 1999,…read moreit offers a range of personal and business checking accounts. The bank is a member of the Federal Deposit Insurance Corporation. It provides online bill payment and night depository services. First Central Savings Bank offers wealth management solutions and safe-deposit boxes. The bank s ATM services are available 24 hours a day, seven days a week. It operates a commercial loan department. First Central Savings Bank offers taxi medallion loans and credit cards. It also provides Internet banking and fraud detection services. The bank s SupremePLUS credit line offers overdraft protection solutions.

I love Chase Bank and have written three 5 star and glowing Yelp reviews for their branches in Lake…read moreForest California, Herndon Virginia and Hicksville New York. I used this branch sporadically in the last 6 years as the homes we built and sold were just a 2 minute drive south. Service at this branch has always been weird and up and down, more down. The one highlight - Friday 09/19/25 - they had the managers and greeters( 3 total) by the door greeting everyone with enthusiasm and trying to have conversations hoping to show people skills. Today - back to reality - I have been with Chase for 37 years - two accounts and a large locker at another branch in Nassau county. The cashier Althea( spelling) busted my coglioni for three minutes just for asking for change for $200( not a withdrawl- I handed her 2 hundred dollar bills). I gave my ID, my memorized account number and yet the angry lady kept looking at my license for a while, then checking my accounts, then the license. She actually did not place the license in the little space under the glass. She flung it! A lady supervisor chimed in when I stated " never happened before in almost 40 years" and stated it was always policy. Then the icing - I verbally asked for 10 ten dollar bills and 5 twenty dollar bills. She said she forgot and if I could write it. I did and she still messed up. I thought about going to the Branch Manager who was sitting in his cubicle and seeing and hearing all this but decided against it! Just smiled and waved! Not going to let 2 morons mess with my magnificent day and pretty awesome week. I don't know if anyone from Chase reads this or even cares. Some of the personnel at this branch need a serious retrain. Lesson for me - go to a different and familiar branch.

This is such a wonderful place to do your banking . Everyone is so friendly, helpful and a pleasure…read moreto deal with. I have been fortunate to have been assisted numerous times now by Alex Polovetsky , a relationship banker at this branch who is extremely knowledgeable , kind and is one of those people who has that genuine commitment to helping others . He not only immediately returns calls but also follows up and comes up with solutions to any and all of your banking needs . What truly stands out to me is his willingness to go above and beyond. I also have had the pleasure of being assisted by Tara , the branch manager, who always has the time to say hello and is ready to assist you with any and all of your questions and concerns . All of the tellers here are so kind and try to help you in any way they can. One of the tellers at this branch who stands out to me is Beth who is so friendly, personable and always has a smile on her face and takes the time to get to know you . All and all I really like this particular branch as they really have great customer service and make you feel at home each and every time you visit .

Astoria federal was bought out by Sterling national Bank. Some things have gotten better! The app…read morefor one and the ability to upload and deposit via app like most banking institutions. I try to avoid physical banking since everything is done online or app but sometimes the app throws an error when I try to deposit a check. That's not the branches problem at all but the customer service here is lacking. Last week I was the ONLY person standing in line in the middle of the day and there's one teller working drive through and a cranky older woman barking orders at her like she was a dog. Huffing and puffing and complaining about who knows what. Lady, plexiglass window I can see you having a meltdown. Go huff and puff somewhere else it's rude. I know it's hard to smile with masks on but I met her eyes and tried to give her a smile maybe a "hang in there baby!" Smile but she just turned away quickly from me to continue to berate the teller. Whoa. Another time I came to deposit checks and the teller reminded me that I could deposit the checks via the app over 5x. I told her I tried a few times and was unable to that's why I was in the branch and she was insistent that I use the app. "You can just use the app!" "Did you try using the app!?" No I just came here to stretch my legs during a global pandemic, of course I tried the damn app. This is my closest branch so I don't have a choice.

I used to enjoy swinging by this branch or the drive through. I have a close connection with Mike…read moreand Steve, however the teller staff - primarily the short lady has been very petty and full of attitude for the last few months. There is always something for her to b* and moan about. I really hate bringing up the negatives of a business, but this needs to be said. She makes it feel so uncomfortable for the client to be there, and I'd rather go to the other branches on the island so I don't have to "inconvenience" her from her job. Most of the time when I visit in person, she is on IG instead of working straight through on the deposits. Two stars, because all of the other staff deserve 5 stars. We always work together well. Originally, I was planning to move some accounts over, but now it seems like a waste if I have to constantly deal with her rudeness. It will be interesting to see, when we automate on their RDC whether she presents a kinder face. No photos because cameras are not permitted in banks. However, this branch is super clean, accessible, bright, and easy to navigate. There is no privacy by the desks flanking the tellers booth, but if you have a private matter to discuss, they have offices at the back along with some public restrooms. Happy banking!

This is a community bank in the best sense of the word. Kind and considerate service and…read morecompletely professional.

Marco is the best! If you need a mortgage broker, I can't think of a better guy. Super professional…read moreand thorough. He was transparent about rates, timelines, requirements, and expectations. In fact, any issues I had were with FNBLI itself, in spite of Marco being absolutely wonderful. When I started my mortgage application, I didn't hear back from FNBLI for a week, and actually had to email them to get a follow up. The appraisers they hired and the law firm they retained were both fine. But there was definitely more back and forth/confusion than there needed to be. Even still, FNBLI had the best rates I could find, and I cannot recommend Marco enough!