extremely unhelpful and unprofessional!! They always change the explanation, even the citi…read morecustomer service rep has completely different answers. I have more than $200K in Citibank, but planning to change the main bank including my business account. This branch is the worst treating customers in manner. Very disappointed and branch manager never works correctly.

Everyone I encountered here was friendly, but between the painfully slow service and jammed parking…read morelot I would not come to this bank again. I figured if I came right after the bank opened that I'd have a better chance of avoiding the typical lunch time rush. I was wrong. Front parking lot was already full but I found a spot in the back. Came in to find only one employee who could help me make some account changes. I don't mind waiting a few minutes when there's another customer, but what I was told would be 10 minutes turned into more than 20 minutes. Then add another 20 minutes before we were actually working on my account. Then there were computer problems. After more than an hour I finally left without having my issue resolved; I left my info on paper but the computers were down, meaning no changes could actually be made before I left. The employee I dealt with was nice, apologetic, and trying to be helpful, so no fault there. But a really negative overall experience that would keep me from coming back.

Ever since they have changed over from Bethpage and lost their original staff in Lynbrook, the…read morecustomer service has been less than zero. They have an excuse for everything and continuous misinformation. If I listened to them, I would've incurred penalties and charges. The manager is ineffective and dismissive.

The Elmont location was closed for a short time, and I have been coming to this branch in Lynbrook…read more I don't have to worry about parking, good location. The only negative is that there's only 1 ATM machine.

You always get personalized service with your banking needs and when you go to the teller there are…read morevery short lines the in-and-out quick.

The first natl bank of long island. In point lookout they are incompetence is unbelieveable. They…read moredo not care about th their clients or clients th hat use their atm machines. Th hey would not help me after the atm ate my debit card 3 times and did not give me the $800 I was as supposed to recieve from their crapy atm machine. Now I had to put in a dispute that I never Got ot my $800. . The ast mgt carmen was un cooperative helping me. And I had to call the 4th pct. The police officers were great and helped me. The ast mgr carmen was rude and incompetent. Take your $ out of this shitty incompetent bankin point lookout. They would not help us with their crapy atm I had to call the police. Save yourself aggravation. ....... ..... Use another. Bank they are crapy

One of the best banks I've work(ed) with. They really care about their customers and help and…read moreinform us as we go along with our business. This location is in a big office building on the fifth floor. Finally got to meet most of the team. I'm kind of happy they haven't updated their name to Flagstar Bank yet on Yelp. The space is clean and the staff are friendly, professional, and helpful. Happy banking !

Chase bank in general is the worst bank to do business with, they definitely are not people…read morefriendly, I called this institution 2 times to plead my case and they just didn't want to hear it, ok my account was overdrawn but there was like 6 charges of $34.00 on a $6.00 item a $12.75 , etc. so a total of $63.00 overdrawn I was charged $204.00 . They suck ! I'm not saying I was innocent here but they could of cut me a break . I really never had any issues with Citi bank . Chase couldn't care less about their customers.

I love this Chase branch. The Sunday hours are super convenient, as is the location next to a large…read moregrocery store. As an fyi, the Chase Freedom card is an awesome cash back credit card that I use all the time. Use the referral link below to activate a $200 cash back offer. Earn $200 cash back with any participating Chase Freedom credit card. I can be rewarded, learn more. (Copy and paste onto a new browser window.) https://www.referyourchasecard.com/2f/QNG63TN63M Use the referral link below to get $200 cash back on a Chase checking account and $150 cash back on a Chase savings account (copy and paste onto a new browser window): https://accounts.chase.com/raf/share/1057671879

There staff is always very VERY helpful and pleasant…read more A have dealt with a number of people here at this branch and always leave feeling that I was helped and listen to

Needed to use this bank while my son was in school upstate. The branch was easy to park at and the…read morerepresentatives were quite helpful!

I had concern with bank that I brought directly to branch. I appreciate that management took the…read moretime to listen and made it right ,speaking up and advocating for yourself matters with any bank .to their credit they responded. I will continue to be a customer. I want to thank Michelle for her professionalism and for taking my concerns seriously. I also want to thank Sal .

BS +++ What can I…read moresay by any bank institution? If you don't have the cash then  you'll be treated by a nice teller or a relationship banker like you were a transaction.  This has been my experience as well as my wife.  However, today was the first time ever we set food inside a Bank Of America branch.  We were greeted by a friendly and beautiful smile from Savika Hosein (who I assume is the branch manager) and then appointed to Mackenley "Mack Attack" Gourdet.  Our reason for our visit was to find info on the POD process once a relative has passed.  We have been going through a tough time dealing with my wife's father's death and Mack was very  sympathetic and so was Ms Savika.  They were kind and very informative during the whole process.  Mack provided clear instructions on how to execute a letter of instruction as well as help us open a savings account in under 1hr.  He was very professional and made the process painless.  I am not sure why but this place feels like home.  They care about each individual and they just met us and yet we felt like our money was safe.  I don't give high ratings or recommendations on banks often but to all who read this.  If you ever need a place to keep your money safe and you can find many locations with ample parking.  I highly recommend Bank of America.  But if you want the amazing customer centric experience we just had please visit: Bank Of America 1431 Hempstead Tpke Elmont, NY 11003 Ask for Mack Gourdet and tell him Mick or Rachelle recommended you.  See my photos for info.  Thank you for all your help during this tough time for my family. Boomsauce Scale: BW - basura (trash) BS - basic (come on! Try harder) BS + - better (Yo! That's better) BS ++ - best (alright! Alright! Alrightttt!) BS +++ - Amazing location! now that's boomsauce!

I really wish someone would investigate what is going on at this bank. I opened an account in…read moreJanuary, and they held my account for 14 days before I could use it. This lead to $96 in late fees. I'm mad but I can use it. I try to use my brand new debit card at the grocery store but it won't work. Seems after I set my pin BoA decided it was not me and locked me out and changed my password which could not be taken care of over the phone. So I had to leave everything and go to this branch. An hour of waiting and changing my password I'm now back at the store again shopping for a second time. Back to the cashier, card still not working. I'm on line and on the phone with this piece of sh1t bank who tells me the lockout lasts for 24 hours and there is no override. I move on, a week later my card chip malfunctions 8-10 times in a week 5-10 minutee each time to get a manager of the store to type in my # by hand. But the final straw was, I electronically sent money from one account to this BoA account and they excepted it held it for two days then sent it back charging me $39. I checked with my TD account and they said it was fine no answer why BoA sent it back. Back to BoA they won't refund the charge even though they said it was their fault. Now in returning the deposit my balance withcthe charge went negative and they charged me another fee. All their fault. I'm now trying to transfer the money with this branches blessing and hopes they'll except my dirty money coming from TD without raping me for another $78 BS in charges. Over all meaning taking into account every Bank of America they have a rating of 1 and 1 half stars by people who have or had accounts. In the banking business it's ratings are even lower. AVOID THIS AND ALL BANK OF AMERICA'S EVERYWHERE AND TELL YOUR FRIENDS THE SAME. Want proof? Just go down there anytime of the day and just listen to all the complaining the customers are making while they spend all their time there getting nothing done. One last point their ATM machines have been out of money or just out of order 4 times in a week and that is after they were out 3 times the week before. AVOID,AVOID,AVOID!!!!! Once I get my money I'll be gone as fast as possible.